Customer Service Assistant
Resume:
OZGUR SANLI
***********@*****.***
ADMINISTRATIVE ASSISTANT/ RECEPTION
Professional experienced in administration and customer-focused, with over 2 years of experience offering friendly effective service. Energetic and enthusiastic employee with excellent technical, organizational and problem-solving skills. Has knowledge and understanding of Social Service Programs and Agencies with the ability to communicate effectively, enter data, offer reception support to clients, and handle multiple documents. Known for being an effective team player who is able to facilitate and develop working relationships with diverse teams. Excited to learn and contribute to my employer’s success. Bilingual English and Turkish with Valid Enhanced Clearance
Strong Customer Service
Multitasker
Resourceful Problem Solver
Independent Worker
Administrative Support
Records keeping
Detail Oriented
Databases
Outlook & MS Office
Team Player
Communication Skills
Social Services Programs
PROFESSIONAL EXPERIENCE
ADMINISTRATION/ TECHNICAL SKILLS
Experienced in administration, performing tasks such as photocopying, creating written correspondence, faxing, sending mail outs and data entry
Assists the school Director in daily management of school activities
Coordinates programs such as; year-end, social activities, budgeting and marketing
Creates and manages school calendars including activities, healthy lunch program, and educational materials
Manages open houses to promote school activities and establish clear healthy communication
Liaises with internal and external partners, develops and maintains relationship
Coordinates meetings, sets agendas and prepares minutes
Maintains all office equipment in good working order, and arranges for repairs as needed
Opens and sorts and distributes incoming mail to the appropriate individual
Enters data into a computer tracking system and program statistical information and later analysis
Files copies of correspondence, agenda, minutes and reports and other program information in a systematic and timely manner
Experienced in entering data, maintaining files and documents, archives documents and training records and other material.
Proven planning and decision-making skills, with strong analytical skills for complex decision making
Strong ability to multitask, set priorities and manage time effectively with competing deadlines
CUSTOMER SERVICE AND INTERPERSONAL SKILLS
Responds to inquiries is a courteous and helpful manner, providing requested information or referring the call to the appropriate source
Excellent client service skills using active listening and sound judgment and diplomacy
Established and maintained fruitful relationships with clients by focusing on each customer individually and their unique service needs
Resolved customer complaints and any discrepancies of the customers.
Strong ability to solve problems in a timely manner.
Adaptable to all situations and flexible with work assignments, willing to learn new skills
Demonstrated skills fostering effective working team relationships, both internal and external to the unit,
High stress tolerance, friendly and calm under pressure and resilient to difficult situations
Proven skills in using judgment and respecting confidentiality
WORK EXPERIENCE
Assistant to Director and Program Organizer 2014 – Present
The Greenwoods Montessori School, Ottawa, Ontario
Assisted the school Director in daily management of school activities
Worked with colleagues to provide a positive and supportive environment
Liaised between teachers and parents (organized parent- teacher interview schedules)
Coordinated programs such as; year-end, social activities, budgeting and marketing
Created and managed school calendars including activities, healthy lunch program, and educational materials
Managed open houses to promote school activities and establish clear healthy communication
Outreach Coordinator
Interlanguages Language School, Ottawa, Ontario, 2016-Present
Developed and maintained relationships with schools and community partners.
Helped new students with registration and settlement in Ottawa with host family, house, transportation, shopping, banking, ESL-FSL school registration
Assisted students with their student visa application to Canada
ESL Teacher & Assistant Principal, 2012-2014
Istanbul International School, Istanbul, Turkey
Identified and provided enhancement for fast track academic learning for foreign students
Evaluated immigrant students’ needs and determined services as required; sent for credential evaluation, organized Parent-Teacher-Student conference and created goal setting plan for students
Analyzed and referred new immigrant clients to educational and training programs
Additional work Experience
Turkish Language Teacher (Graybridge&Malkam) 2015-Present
Canadian Foreign Service Institute (CFSL), Ottawa, Ontario
Translator (English-Turkish) 2012-2014
World Disability Union (WDU), Istanbul, Turkey
Education
B.Sc. In Physics (honors) and Teaching Certificate, 2012
University of Istanbul, Istanbul, (Turkey WES Acknowledged)
Teaching English to Speakers of Other Languages (TESOL) 2012
University of Ottawa, Ottawa, Ontario
Certifications
First Aid and CPR,2017
Lifesaving Society, Ottawa, Ontario
Worker Health and Safety, 2017
Andrew Fleck Services, Ottawa, Ontario
Integrated Accessibility Standards Regulation, 2017
Andrew Fleck Services, Ottawa, Ontario
Foreign Language Teacher Certificate, 2017
Graybridge &Malkam, Ottawa, Ontario
Professional Intercultural Learning, 2016
Interlangues Language School, Ottawa, Ontario
References Available Upon Request
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