OZGUR SANLI

ac3ucx@r.postjobfree.com

613-***-****

ADMINISTRATIVE ASSISTANT/ RECEPTION

Professional experienced in administration and customer-focused, with over 2 years of experience offering friendly effective service. Energetic and enthusiastic employee with excellent technical, organizational and problem-solving skills. Has knowledge and understanding of Social Service Programs and Agencies with the ability to communicate effectively, enter data, offer reception support to clients, and handle multiple documents. Known for being an effective team player who is able to facilitate and develop working relationships with diverse teams. Excited to learn and contribute to my employer’s success. Bilingual English and Turkish with Valid Enhanced Clearance

Strong Customer Service

Multitasker

Resourceful Problem Solver

Independent Worker

Administrative Support

Records keeping

Detail Oriented

Databases

Outlook & MS Office

Team Player

Communication Skills

Social Services Programs

PROFESSIONAL EXPERIENCE

ADMINISTRATION/ TECHNICAL SKILLS

Experienced in administration, performing tasks such as photocopying, creating written correspondence, faxing, sending mail outs and data entry

Assists the school Director in daily management of school activities

Coordinates programs such as; year-end, social activities, budgeting and marketing

Creates and manages school calendars including activities, healthy lunch program, and educational materials

Manages open houses to promote school activities and establish clear healthy communication

Liaises with internal and external partners, develops and maintains relationship

Coordinates meetings, sets agendas and prepares minutes

Maintains all office equipment in good working order, and arranges for repairs as needed

Opens and sorts and distributes incoming mail to the appropriate individual

Enters data into a computer tracking system and program statistical information and later analysis

Files copies of correspondence, agenda, minutes and reports and other program information in a systematic and timely manner

Experienced in entering data, maintaining files and documents, archives documents and training records and other material.

Proven planning and decision-making skills, with strong analytical skills for complex decision making

Strong ability to multitask, set priorities and manage time effectively with competing deadlines

CUSTOMER SERVICE AND INTERPERSONAL SKILLS

Responds to inquiries is a courteous and helpful manner, providing requested information or referring the call to the appropriate source

Excellent client service skills using active listening and sound judgment and diplomacy

Established and maintained fruitful relationships with clients by focusing on each customer individually and their unique service needs

Resolved customer complaints and any discrepancies of the customers.

Strong ability to solve problems in a timely manner.

Adaptable to all situations and flexible with work assignments, willing to learn new skills

Demonstrated skills fostering effective working team relationships, both internal and external to the unit,

High stress tolerance, friendly and calm under pressure and resilient to difficult situations

Proven skills in using judgment and respecting confidentiality

WORK EXPERIENCE

Assistant to Director and Program Organizer 2014 – Present

The Greenwoods Montessori School, Ottawa, Ontario

Assisted the school Director in daily management of school activities

Worked with colleagues to provide a positive and supportive environment

Liaised between teachers and parents (organized parent- teacher interview schedules)

Coordinated programs such as; year-end, social activities, budgeting and marketing

Created and managed school calendars including activities, healthy lunch program, and educational materials

Managed open houses to promote school activities and establish clear healthy communication

Outreach Coordinator

Interlanguages Language School, Ottawa, Ontario, 2016-Present

Developed and maintained relationships with schools and community partners.

Helped new students with registration and settlement in Ottawa with host family, house, transportation, shopping, banking, ESL-FSL school registration

Assisted students with their student visa application to Canada

ESL Teacher & Assistant Principal, 2012-2014

Istanbul International School, Istanbul, Turkey

Identified and provided enhancement for fast track academic learning for foreign students

Evaluated immigrant students’ needs and determined services as required; sent for credential evaluation, organized Parent-Teacher-Student conference and created goal setting plan for students

Analyzed and referred new immigrant clients to educational and training programs

Additional work Experience

Turkish Language Teacher (Graybridge&Malkam) 2015-Present

Canadian Foreign Service Institute (CFSL), Ottawa, Ontario

Translator (English-Turkish) 2012-2014

World Disability Union (WDU), Istanbul, Turkey

Education

B.Sc. In Physics (honors) and Teaching Certificate, 2012

University of Istanbul, Istanbul, (Turkey WES Acknowledged)

Teaching English to Speakers of Other Languages (TESOL) 2012

University of Ottawa, Ottawa, Ontario

Certifications

First Aid and CPR,2017

Lifesaving Society, Ottawa, Ontario

Worker Health and Safety, 2017

Andrew Fleck Services, Ottawa, Ontario

Integrated Accessibility Standards Regulation, 2017

Andrew Fleck Services, Ottawa, Ontario

Foreign Language Teacher Certificate, 2017

Graybridge &Malkam, Ottawa, Ontario

Professional Intercultural Learning, 2016

Interlangues Language School, Ottawa, Ontario

References Available Upon Request

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