Security Customer Service

Location:

Iloilo City, Western Visayas, Philippines

Posted:

December 28, 2017

Contact this candidate

Resume:

ANASTACIO G HINAYON JR, L ic. Investigator and Private Detective

ADMIN / O PERATIONS SUPERVISOR

BLUEHOUNDS SECURITY AND INVESTIGATION CORPORATION

+63-099******** f **************@*****.***

EXPERIENCE:

Jan 2016 – Present

ADMIN/OPERATIONS SUPERVISOR

BLUEHOUNDS SECURITY AND INVESTIGATION CORPORATION

4T H

Floor, GREPALIFE BUILDING, Gil Puyat Avenue, Makati City ADMIN/OPERATIONS SUPERVISOR

Write or review security-related documents, such as incident reports and tactical or strategic initiatives. Train subordinate security professionals or other organization members in security rules and procedures.

Assist in planning security for special and high-risk events. Assist review financial reports to ensure efficiency and quality of security operations. Submit development budgets for security operations. Recommend order security-related supplies and equipment as needed. Coordinate security operations or activities with public law enforcement, fire and other agencies. Attend meetings, professional seminars, or conferences to keep abreast of changes in executive legislative directives or new technologies impacting security operations in the absence of Operations Manager or General Manager.

Assist in emergency management and contingency planning. Arrange for or perform executive protection activities. Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures.

Recommend security procedures for security call centers, operations centers, domains, asset classification systems, system acquisition, system development, system maintenance, access control, program models, or reporting tools.

Prepare reports or make presentations on internal investigations, losses, or violations of regulations, policies and procedures.

Identify, investigate, or resolve security breaches. Monitor security policies, programs or procedures to ensure compliance with internal security policies, licensing requirements, or applicable government security requirements, policies, and directives. Analyze and evaluate security operations to identify risks or opportunities for improvement. Create or implement security standards, policies, and procedures. Conduct, support, or assist in governmental reviews, internal corporate evaluations, or assessments of the overall effectiveness of the facilities security processes. Conduct physical examinations of property to ensure compliance with security policies and regulations. Communicate security status, updates, and actual or potential problems, using established protocols. Collect and analyze security data to determine security needs, security program goals, or program accomplishments.

Supervise subordinate security professionals, performing activities such as hiring, training, assigning work, evaluating performance, or disciplining.

Plan, direct, or coordinate security activities to safeguard company assets, employees, guests, or others on company property.

Apr 2015 – Jan 2016

OPERATIONS OFFICER/INSPECTOR / INVESTIGATOR

ROYAL MANDARIN SECURITY SERVICES CORPORATION

KRISKA BUILDING, San Francisco Del Monte, Quezon City O PERATIONS OFFICER:

Provide support to all business units including admin and Human Resources Department. Ensure that operational activities are executed within allotted timelines. Perform expense management for all business operational activities. Conduct regular operational reviews/audits for preventive maintenance. Set operational goals to meet or exceed performance expectations. Provide guidance to staff in resolving operational issues and problems. Ensure resource assignment, work allocation, training development and performance assessments are completed in timely manner.

Provide excellent customer service in order to build and maintain strong relationship with customers. Conduct reg. meetings with staffs to discuss about operational updates, ideas and issues. Ensure customer complaints are handled and resolved accurately and quickly. Develop and implement plans to improve operational effectiveness and efficiency. Assist GM and OM daily admin and operational activities of the agency. Monitor daily manning and activities with all security personnel assigned to respective client. Take actions to all client's complaints, request and recommendations. Conduct training and lecture of all security personnel. SECURITY INVESTIGATION:

In charged with conducting sensitive administrative and criminal investigations related to Company/Agency Rules and Regulations or R.A 5487 (Private Security Law) Foster professional relationships with the clients engaging and sharing with the company/agency. Analyze, interpret, interrupt and recommend all cases being investigated Responsible in conducting investigations to admin/criminal actions that has impact on the business interest of the company/agency.

Builds and maintains relationships with a broad range of contacts in the PNP and other government or NGOs.

Directly reporting to the General Manager, Operations Manager and Chief Investigator. Conducts routine and complex investigations involving misconduct, dishonesty and etc. Conducts interviews, meets references and develops sources to further the investigations. Builds relationships with middle to high level officials in the Philippine police system and develop cases and work with these contacts to bring charges into proper disposition or into the fold of the laws. Expected to give official statements on behalf of the company/agency to the Philippine police and prosecutors.

Develop and conduct training related to Company/Agency Rules and Regulations, PNP system to increase awareness

Responsible for completing detailed and timely written reports on his/her investigations and brief the GM, OM, Chief Investigator and other officials on the status and outcome of his/her investigations. SECURITY INSPECTOR:

Personally verify information and create reports to all company/agency's clients such as residential and commercial properties and etc

Provide valuations, inspections and property preservation services. . Provide visual inspections and property preservation services. Generally include driving to a location, performing a visual inspection, taking photos and writing a report. Perform appraisals with an exterior exam/photo documentation. Perform random security personnel inspection.

Collect requests, complaints and recommendations.

Evaluation guards total performance.

Courtesy call to client's representative.

Directly reports to General Manager or Operations Manager. Create Inspection Report.

Create After Inspection Report with recommendation. If possible conduct security audit oir survey.

Apr 2001 - Dec 2012

AREA OPERATIONS OFFICER / FIELD INVESTIGATOR

MUSTANG SECURITY AGENCY INCORPORATED

Lim-An Street, Pasay City

Support to all business units including admin and HRD. Ensure operational activities are executed within allotted timelines. Operational reviews/audits for preventive maintenance. Operational goals to meet or exceed performance expectations. Guidance to staff in resolving operational issues and problems. Ensure resource assignment, work alloc, trng dvlpmnt and performance assessment are completed in timely manner.

Excellent customer service in order to build and maintain strong relationship with customers. Reg. meetings with staffs to discuss about operational updates, ideas and issues. Complaints are handled and resolved accurately and quickly. Develop and implement plans to improve operational effectiveness and efficiency. Assist GM and OM daily admin and operational activities of the agency. Monitor daily manning and activities with all security personnel assigned to respective client. Actions to all client's complaints, request and recommendations. Training/lecture of all security personnel.

Verify information and create reports to all company/agency's clients such as residential and commercial properties and etc

Evaluate, inspect property preservation services. . Visual inspections and property preservation services. Generally include driving to a loc., performing a visual inspection. Perform appraisals with an exterior exam/photo documentation. Perform random guard's inspection.

Collect requests, complaints and recommendations.

Evaluation guards total performance.

Courtesy call to client's representative.

Directly reports to GM or OM.

Create Inspection Report.

Create After Inspection Report with recommendation. If possible conduct security audit/survey.

EXPERIENCES GAINED:

Displaying/promoting our security services to possible clients, org. and to the public. Another form of administrative functions and operational standard operation procedure. Another level of chain of command.

In detailing, recruitment and interview to applicant. in another class of receiving pay and allowances.

How to excel in the private security industry.

ACCOMPLISHMENT:

-Company's Missions and Visions Annual Evaluation Achiever.

-Alleviate company's administrative production and operational procedures.

-Excellent Performance Rating.

-Maintain Good Relation with the Client/s.

-Able to cope up with quota allocation in term of recruitment.

-Able to convince prospective clients to enter into contract with our company. FIELD INVESTIGATION:

Conduct admin/criminal investigations related to Company/Agency Rules and Regulations Foster professional relationships with the clients engaging and sharing with the company/agency. Analyze, interpret, interrupt and recommend all cases being investigated Responsible for conducting investigations to admin/criminal actions that impact the bus. interest of the company/agency.

Maintains relationships with a broad range of contacts in the PNP and other gov't or NGOs. Reports directly to the GM, OM or C/Investigator.

Conducts routine and complex investigations.

Interviews, meets references and develops sources. Builds relationships with middle to high level officials in the PNP. Give official statements on behalf of the company/agency to the PNP and prosecutors. Develop/conduct training related to Company/Agency Rules and Regulations and PNP. Responsible for completing detailed and timely written reports on investigations and brief the GM, OM, C/Investigator and other officials on the status and outcome investigations. Feb 1991 - Oct 2000

PHILIPPINE ARMY

ARMED FORCES OF THE PHILIPPINES

Fort Bonifacio, Makati City

Unit Assignment: 52n d

Infantry (Eagle) Battalion, 8t h

Infantry Division, Philippine Army

Place of Assigned: Panay Island

Eastern Samar

Western Samar

Butig, Lanao del Sur

Enumerated below are my position held during my stay in the Armed Forces;

Admin Clerk

Rifle Man

Fuel, Oil and Lubricant (FOL) Custodian

Overall Computer Operator Chief

Civil-Military Operations Clerk

Radio Communications Specialist

Overall Command's Secretary

Instructor, Computer Literacy Instructor

Instructor, Radio Communication Operations

-Duties and Responsibilities mostly depend of rank and position holds:

-As Private (the lowest rank) in the regular force.

(Field Unit)

. Responsible for all the hard work inside the camp.

. Joining to all incoming offensive and defensive operations of the unit.

. Participate in a routine guard's detail.

. Closely follow the unit's policies for the new soldier.

. At this rank, I was utilized as Admin clerk in addition to my daily duty as water control personnel.

-As Private First Class (PFC) in the regular force.

. Joining to all incoming offensive and defensive operations of the unit.

. Participate in a routine guard's detail.

. At this rank, I recommended to take some military schooling.

. Appointed as the Chief Computer Operation.

. Assigned at Civil-Military Operation (S7) as Clerk.

-As Corporal (Cpl) in the regular force.

. Participate in offensive/defensive operations.

. Participate in a routine guard's detail.

. Attending schooling, training and seminar for advancement.

. Exercises present rank to be leader in the future.

. Appointed as Chief Secretary of the Command

. Appointed as Fuel, Oil and Lubricant (FOL) custodian.

. Instructor, Computer Basic and Literacy Operation.

. Instructor, Radio Communication Operations and Data Communications. EDUCATION:

1994 Recaredo Castillo College

Bachelor of Science in Commerce (BSC) Major in Accounting SKILLS:

Have good communication skills, both oral and written. Have excellent leadership.

Have a good working knowledge of management practices and principles. Have good critical thinking skills.

Response in crisis and risk management.

Advanced Radio Communication Operations

Data Communication Operations

Computer Operations

Driver

Programming MS Office

Martial Arts

TRAINING/SEMINARS:

Date Topic/Course/Title

March 18, 2017 E FFECTIVE BUSINESS WRITING

E xecutive Lounge, 2nd Floor, Grepalife Building, Sen. Gil J. Puyat Ave., Makati City

October 14, 2016 D IPLOMA IN WORKPLACE HEALTH AND SAFETY

(ONLINE)

A LISON, IRELAND

August 15, 2016 B ASIC SECURITY SUPERVISORY COURSE R EJAN Security Training Academy, Inc.

115 Boni Serrano Road, corner Bo. Bagong Lipunan ng Crame, Quezon City

August 09, 2016 I N-SERVICE ENHANCEMENT SECURITY TRAINING COURSE

115 Boni Serrano Road, corner Bo. Bagong Lipunan ng Crame, Quezon City

July 14, 2016 C ORPORATE AND SECURITY INVESTIGATION STRATEGIES (Asset Protection and Loss Prevention

Approach)

EDC SECURITY TRAINING ACADEMY, INCORPORATION,