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Service Manager

Westminster, Maryland, United States
December 28, 2017

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Anthony V. Repko

410.***.**** **81 Canon Way Westminster, MD 21157


Volvo, Toyota, Mazda and Saturn Certified Service Manager

A.S.E. Master Certification A1-A8

Reynolds and Reynolds computer system

UCS computer system

Working knowledge of Microsoft Office Pro

Comptia A+ PC Certification

Professional Experience:

Element Fleet Management Sparks, Md. 2015-

Managed Maintenance Specialist

• Responsible for responding to incoming calls from drivers and suppliers and resolving inquiries concerning technical and non-technical work.

• Provide service assistance and directions.

• Negotiate repair prices when appropriate and issue authorizations for valid repairs to lower the client's vehicle maintenance repair costs while ensuring repairs which are essential to the safe operation of the trucks.

Timonium Toyota/Volvo Cockeysville, Md. 2003-2014

Service Manager

Improve day-to-day service department operations

Developed Service Advisor/Sales Consultant marriage for improved Customer Relations/Sales

Organized Service Department lighting project to improve morale and save money

Maintain warranty standards within manufacturers guidelines

System Administrator for Volvo Retailer communications (training, technical, and support) Koons Toyota/Mazda Westminster, Md. 2001-2003

Service Manager

Improve day-to-day service department operations

Earned Toyota President’s Award and Mazda Elite Award

Coordinated 10 bay service department expansion to increase labor/parts profits

Maintain warranty standards within manufacturers guidelines

Multi winner of “Top Service Performance Award” in Koons organization Education

Graduate, Greater Latrobe High School, Latrobe, Pa

Graduate, E Westmoreland Vocational Technical School, Latrobe, Pa

Dale Carnegie Training Course “Leadership Training For Managers”

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