Junior Systems Administrator

David Crow

Cell: 772-***-**** Email: ************@*****.*** www.linkedin.com/in/davidwcrow

Results-focused IT professional with 11 years of experience providing support in a 24/7 environment. Highly effective support analyst proven effective with Tier I and II support for software, hardware and connectivity issues with an extensive background in builds, upgrades, and troubleshooting. Able to communicate in Spanish fluently.

CORE COMPETENCIES

Systems Management / Training and Development / Troubleshooting Systems / Security and Encryption Procedures / Server Backup Management / Dedicated Executive IT Support

Certifications/Training: Five9 Cloud Contact Center: Administrator, Supervisor and Agent trained; Window Server Install and Configure; Microsoft Windows 10 and 7 Administration, Installation and Configuration; CompTIA Security+; Symantec NetBackup Enterprise.

OS/Platforms: Windows Server 2016, 2012, 2008, 2003; Windows 10, 8, 7, Vista, XP; Mac OSX;

Applications/Tools: Office 365, Microsoft Project, Adobe Suite, Norton Ghost Drive Image, VMWare, Sage MAS 100,

Hardware: Network and server configuration and setup, PC workstations,

Peripherals and notebooks

PROFESSIONAL EXPIERENCE

Weiss Research, Jupiter, FL, July 2006 – Present

Jr. Systems Administrator / Technical Services Specialist - March 2012 - Current

Planned and Implemented Call Center to Cloud Based Five9 Call Center System.

Strategized and Migrated company to Microsoft Office 365

Migrated a staff of 90 from Windows 7 to Windows 10

Spearheaded Disaster Recovery and Business Hurricane Plan for company

Administered VMWare configuration.

Create and maintain user and computer accounts within an Active Directory environment

Implemented and Installed over 100 new systems using WDS

Designed and configured IT trainings and other company meetings.

Supported remote systems for executives and Owner

Maintained badge system and conducted security audits for company.

Provided Tier 2 Level Support for hardware, software, applications, and connectivity for 75-110 employees in financial publication and services industry

Help Desk Technician July 2006 – March 2012

Provide Tier 1 Level support for hardware, software, applications, and connectivity for 75-110 employees in financial publication and services industry

Lockheed Martin, Westminster, Co. October 2005 – July 2006

Customer Service Representative \ IT Help Desk Support

Provided support for the Space and Aeronautics Division Teams with Microsoft Office, VPN connection, and Network Connectivity issues

Maintained proprietary software and 3rd party software

Collaborated with specialized project teams and contributed to the successful completion of projects

Completed MCSE for XP certification course

CCI contractor for IBM, Boulder, CO, July 2004 – October 2005

Customer Service Representative \ IT Help Desk Support

Provided support for Lucent Technologies and Lincoln Financial Group

Maintained Microsoft Office, Lucent and Lincoln Web Sites, VPN connection, and Network Connectivity issues

EDUCATION

Bachelor of Science in Information Systems Security

Westwood College, August 2003 to July 2006.

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