Customer Service Representative
Resume:
Richard Ranglin
New York, NY 10030
*******.*******@*****.***
Work Experience
**/**** - */**** - ********* Inc., New York, NY
Customer Service Specialist
Fraud Department: Investigated unauthorized loan(s) taken out in victims name. Spoke with victim to determine what information on loan application is theirs. Requested that they completed an Affidavit of Fraud and file an identity theft report with local law enforcement. I would also advise them to change all passwords and security question, contact their bank to change account numbers and to file a identity theft report with the FBI’s Internet Crime Complaint Center at www.ic3.gov.
Bankruptcy Department: Process client request to stop automation payments on loan (ACH revocation requests). Stopped collection process on loans by adding cease and desist to accounts and removed them from the collections department call lists. Closed out accounts that have provided notice of discharge from the courts.
Debt Consolidation Department: Processed ACH revocation requests. Stopped collection process on loans by adding cease and desist to accounts. Contacted Debt Consolidation company hired by the client to provide them with validation of debt along with settlement proposal. Processed payment proposals and posted client payments from those companies.
1/2002 - Present – Self-employed
Computer Repair Technician
PC and Mac hardware repairs and upgrades
Installing and configuring software and customizing user interface for PC’s and Mac’s
Syncing iOS and Android mobile device with PC’s and Mac’s
11/2005 – 12/2008 - Jacque 2 Investments, Wilton Manors, FL
Part Time Customer Service Representative/Office Assistant
Placed calls to mortgage companies to check status of loans and ran credit checks on prospective clients.
Maintained office PCs, printed reports, made daily system backups, answered emails and provided general office assistance.
3/2004 - 11/2005 - Spherion, Fort Lauderdale FL
PeopleSoft Help Desk
Assisted staffing offices with temporary employee records as a follow up to the PeopleSoft conversion.
Assisted with payroll and the process of emergency pay, AP and AR processing.
PeopleSoft Conversion Analyst
Assisted in the conversion of Spherion staffing offices nationwide to web based PeopleSoft.
Process included backing up employee databases, purging unused records 36 months and older.
Worked closely with office manager and trained office staff for 6 weeks leading up to conversion.
Provided 2 additional weeks of support after conversion and assisted in the processing of payroll.
5/1996 – 11/2002 - The Answer Group Fort Lauderdale, FL
Telephone Service Engineer II
Provided technical support for Compaq business, personal and laptop computer end users.
Assisted on-site service technicians with schematics, up to date driver information, assembly and disassembly procedures.
Assisted in the training of new technicians.
Education
9/1982 - 7/1984 NYC Technical College, Brooklyn, NY
Associate's Degree program: Accounting/Data Processing
Computer Hardware and Software Skills
Proficiency in repairing and upgrading PC’s
Installation and configuration of Mac and PC software
Proficient with Microsoft Word, Excel and PowerPoint along with Microsoft OS 7, 8 and 10
Working knowledge of Slack, Zendesk and Epic
Proficient with mobile technology, iOS and Android
References furnished upon request
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