Customer Service Administrative Assistant

SANDRA GOBERT

**** ****** ******, *******, ** *7521 C: 832-***-**** ************@*****.***

Summary

Dedicated and focused Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role to increased responsibility and authority in the position.

Highlights

Meticulous attention to detail, Time management, Strong problems solver, Resourceful and Self-starter.

An unwavering commitment to customer service

Skills

Telephone Reception Communications, Collections,

10-key by touch, insurance reimburse,

Microsoft Word, Excel, Access, Power Point

PeopleSoft 8

Sage, RPM,

Electronic Grant Submission

Delphi, Citrix Program, MetaFrame Presentation

Buy Card

SAP

Experience

Cashier

04/2016 to present

Pilot Flying J

Customer service skills and help maintain a customer focused culture

Run accurate gas and diesel transactions

Use calculator, computer, telephone and other equipment as needed

Work as part of a team and interact with different levels of team members, customers, vendors, and corporate representatives

Buyer/Purchaser

09/2014 to 03/23/2015

NOV ELMAR, Houston, TX

Review requirements of purchasing requisitions to determine the best supplier based on price, delivery and quality.

Meet with suppliers and negotiate prices, discounts, and transportation arrangements at the correct time and quality.

Review drawings and technical specifications to accurately identify the purchase order requirements to suppliers.

Provide support to operations, engineering and quality departments as needed.

Execute cost improvements and report savings and other metrics as supplied by managements.

Manage problem resolution

Manage multiple suppliers for long term relationships and continuous added value.

Ensure compliance with purchasing policies and procedures, ethical practices and adherence to relevant laws and regulations.

Other duties as assigned

Sales/Administrative Assist

01/2010 to 09/2014

NOV ELMAR, Houston, TX

Assist the Sales Engineers with PCE and Capital Equipments as required.

Input orders into ERP, SAGE, Distribute as instructed, commercial invoices, customer services and packing list.

Coordinate Travel Planes for the entire Group; organize meetings, and luncheons.

Organize and order marketing material for NOV Elmar

Order offices supplies for the group

Any and all duties as assigned by Sales Manager

Deal with any queries via phone, email, general correspondence; maintain distribution list, report all maintenance, and Maintain work flow, HTS and Compliance assistance

Administrative Assistant

09/2008 to 03/2009Freeman Audio Visual Solutions, Houston, TX

General Office duties, process orders, complete billing and provide other customer services assistance to exhibitors.

Must be familiar with show management personnel for assigned show pertinent information for assigned show, and show, and show rules and regulations.

Contact key accounts and ensure paperwork and data entry are completed.

Properly handle incoming exhibitor telephone calls

Adjust complaints concerning billing or service rendered, referring complaints to designed departments for investigation.

Process orders/payments from exhibitors.

Contact exhibitors regarding problems with orders/payments.

Staff Assistant

09/2001 to 06/2007

University of TX Health Science Center

Houston, TX

Providing varied phone and email support for faculty & staff, time sheets; prepared extensive paperwork for research grant, typed abstracts & manuscripts according to specific grant formant, journals, and bio-sketches

Phone screens and setting appointments for qualified subjects

Procurement liaison for “Substance Abuse Research Center”, accounts payable, entry of subject research reimbursements for payments to the projects, and monitoring grant budgets for research center.

Travel arrangements, for doctors, consults, and visiting professors; follow –up on all travel

Order supplies

Xeroxing, filing, faxing, FMS, PeopleSoft9-8 and Procurement

Education

Certificate/Diploma: Administrative Assistant

11/1991

Southern Technical College (Remington College)

Lafayette, LA

Human Resource Management

Clinton, IA

Contact this candidate