Manager Service
Resume:
Larry F. Moore
Ellicott City, Maryland
***********@***.***
Objective: To obtain a position in the automotive field that will best utilize my knowledge and expertise.
P r o f e s s i o n a l E x p e r i e n c e
Hillmuth Certified Automotive 2014 to 2017 Diagnosing and repairing cars and trucks. Cleaning and maintaining everyday shop needs and doing what
ever ask on a day to day basis.
L.F.M. Auto and Truck Service 2005 to 2014
Diagnosing and repairing anything from lawn equipment to cars and trucks (big and small). Ordering all parts and performing repairs. Handling all paper work from writing estimates, billing customers and paying general all bills. Keeping shop appearance clean and in a safe work environment at all times.
Metro Truck Leasing 1999 to 2005
Service Truck Operator: Responsible for helping to maintain a fleet of 1,200 trucks and tractors in the Maryland and NorthernVirgina areas. Schedule and perform preventative maintenance. Diagnosis and complete repairs for vehicles as per driver vehicle inspection reports. Provide road side assistance for vehicles as breakdowns occur. Repairs range from engine, chassis, refrigeration units, lift gates, roll up doors and any situation that may occur. Document and log repairs preformed. Operate and maintain service vehicle, document and maintain inventory.
Meineke 1998 to 1999
Technician: Inspected and diagnosed required auto repairs. Prepared estimates for needed repairs. Presented and explained required and suggested services to customers to obtain
authorization for repairs. Generated final sale invoice and performed repairs. General cleaning and maintenance of shop.
Assistant Manager: As Assistant Manager performed all managerial duties in absence of manager. Supervised technicians. Assisted technicians with sales of needed services and repairs, making recommendation and modifications when needed. Established consumer relation with customers to assure high satisfactory customer care Performed many miscellaneous duties associated with operating a automotive service shop.
State Inspector: Performed Maryland State Inspections as a certified inspector.
Midas 1989 to 1998
Manager: 1997 to 1998 Supervised technicians to include hiring and firing. Assisted technicians with sales of needed services and repairs, making recommendation and modifications when needed. Established consumer relation with customers to assure high satisfactory customer care. Maintained inventory control, ordered all parts, shop and office supplies. Calculated and submitted daily bank deposits. Prepared daily, weekly and monthly sales reports. Produced weekly payroll reports, compiled time sheets and schedules for technicians. Maintained outside purchases. Performed many miscellaneous duties associated with operating a automotive service shop.
Service Advisor: 1995 to 1997 Duties included assisting technicians with diagnosing required and suggested repairs. Producing and presenting repair orders to customers to obtain authorization for repairs. Follow through with job from beginning to end. Handling managerial duties during managers absence.
Technician: 1989 to 1995 Inspected and diagnosed auto repairs. Prepared sales estimates. Presented and explained required and suggested repairs needed to vehicle’s and performed repairs. General cleaning and maintenance of service shop.
Win Kelly Chevrolet Line Mechanic
Beltsville Auto and Fleet Service Mechanic/Manager
C e r t i f i c a t i o n s
Automotive Service Excellence:
Areas of Demonstrated Competence:
Brakes Expires: 2020
Suspension and Steering Expires: 2020
Engine Repair Expires: 2009
Electrical/Electronic Systems Expires: 2020
Heating and Air Conditioning Expires: 2020
Engine Performance Expires: 2004
Manual Transmission/Transaxles Expires: 2009
Refrigerant/Recovery & Recycling Expires: None
Previously certified with state of Maryland to perform State Inspections on
automobiles, light trucks and trailers.
Others: Refrigerant/Recovery & Recycling None
Total Customer Satisfaction Training 1991
Midas Training Systems: Shop Management 1996
Midas Standards of Service Self Study Program: 1996
Sales procedures, Inspection guidelines; exhaust
brakes & suspensions
Updated Standards of Service Self Study Program 1997
O t h e r S p e c i a l S k i l l s
Can operate all basic shop equipment: alignment machine, brake lathe, lifts, grinder, tubing
bender, welders, tire machine, tire balancer, etc.
Excellent Customer Service/Phone Skills
Office Equipment: Calculator, credit card machine, fax machine, copy machine.
Computer Skills: Most automotive software, Microsoft Word, Windows 95, Email, Internet.
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