Customer Service Manager

EDWARD J. SMITH

**** ******** ***** **********, ******* 46385 219-***-**** *********@*****.***

Results-directed, versatile professional seeks to utilize education, experience and proven capabilities

in management to increase profits for a progressive and well respected organization.

HIGHLIGHTS OF QUALIFICATIONS

* 30+ years of experience in all phases of operations management with extensive experience in operations/supply chain management,

logistical start-ups, project implementation, and fiscal responsibility.

* Experienced in performance measurements and indicators, strategic business planning, and resource realignment and reorganization. * Expertise in lean manufacturing, continuous improvement methods, and synchronized material flow.

* Proven commitment to team-building, demonstrated by the ability to lead/motivate staff to perform at top efficiency levels.

* Knowledgeable of ISO 9001, MRP and JIT planning and operations.

* Represent companies with integrity and intelligence and possess diligence in growing companies from a loyalty base.

* Adhere to high professional standards. Loyal, conscientious, and dependable.

* Computer Experience: Microsoft Office, Word, Excel, and PowerPoint.

AREAS OF EXPERTISE

Safety/ISO Compliance Operations Optimization Personnel Supervision Contract Negotiations

P&L/Financial Reporting Training/Coaching Team Building & Leadership Customer Relations

PROFESSIONAL EXPERIENCE

FORD MOTOR COMPANY, Chicago Heights, Illinois (8/93 - Present)

Team Manager/Press Production Operations & Assembly (12/14 - Present)

- Provide management support to 60 hourly press workers, 8 line team leaders, and 4 supervisors in Press Production and 100 employees, 5 line team leaders, and 5 supervisors in Assembly.

- Accountable for ensuring lines are running at desired cycle rate; subsequently monitoring production output while

achieving daily cost objectives.

- Delegated responsibility for plant engineering, maintenance, tool and die, and shipping and receiving operations on 3rd shift.

- Noted for monitoring production quotas, maintaining cost standards, and achieving quality guidelines and safety standards.

- Support ITT operations and ensure product delivery is maintained according to customer timelines.

* Recognized as Top Achiever in 2015.

* Maintained best cost in press area production in 2015.

* Achieved lowest FTOV injury rate in production in 2015.

Material Planning & Logistics Manager (7/08 - 12/14)

- Direct responsibility for plant staffing for 2.5 million square foot facility at the world’s 3rd largest automaker.

- Oversaw scheduling of entire plant while managing 5 supervisors, 10 salaried personnel, and 125 hourly workers.

- Procured raw materials and purchased parts.

- Accountable for plant shipping/receiving, plant cycles, and industrial plant material inventory.

- Expert in synchronized material flow throughout the plant.

- Collaborated with engineers on the plant layout to establish market areas.

- Throughout the years, have worked on various automotive launches including 219-258 launch, 502 launch, and 520 launch.

* Developed/implemented obsolete rack disposal process that contributed $400,000 in savings to the facility.

* Increased plant inventory turns by 20%.

Production Team Manager (3/07 - 7/08)

- Oversaw production output for half of facility’s production press area and for the blanking and prog press operations.

- Promoted safety team concept; enacted safety initiatives and ensured adherence to company policies and procedures.

- Involved daily in thorough testing, quality audits, troubleshooting, and problem solving.

- Instrumental in rolling out Lean Initiative Management Programs.

* Developed/implemented an electronic ordering process that reduced plant downtime and inventory costs.

* Graduate of Six Sigma Greenbelt Training.

Edward J. Smith - Page Two

Material Handling Superintendent (2/00 - 3/07)

- Directly responsible for maintenance of plant operations and overseeing the metal stamping plant’s floor operations.

- Additional responsibilities included supervising activities of 5 supervisors in 3-shift operation, inventory control,

and shipping/receiving functions.

* Reduced rail demurrage and detention by $350,000 over the previous 12 months.

* Reduced departmental overtime by 15%.

* Achieved service shipment rating of 100% for 3 consecutive months.

* Reduced number of reject service parts by 43% by implementing a line team certification process.

* Graduate of the 2004 Ford Lean Learning Manufacturing Academy.

Distribution Analyst (12/99 - 2/00)

- Prepared and coordinated all out bound shipments for 11 assembly plants, 4 processors, and the Service Distribution Center.

- Scheduled shipments for 40 railcars and 80 trucks daily.

Material Handling Supervisor (8/93 - 12/99)

- Began career at Ford Motor Company as Material Handling Supervisor; managing 25-40 material handling fork lift and

tow drivers.

- Supervised daily floor operations including shipping and receiving, truck shop, rail and industrial equipment repair

operations.

* Material Handling Department recognized as one of the most efficient departments in the Division.

PRESTON TRUCKING, South Bend, Indiana (9/91 - 8/93)

Dock Coordinator

- Hired to oversee eastern inbound/outbound freight lanes and trucking operations at company’s largest break bulk facility.

- Supervised crew of 15-20 dockworkers and drivers.

- Additional duties included order tracing, logistical support, and customer service.

* Graduate of the Preston Truck Leadership Development Training in 1992.

RYDER DISTRIBUTION RESOURCES, Chicago, Illinois (2/88 - 9/91)

Operations Supervisor

- Provided management support and logistical support to 35-50 drivers and 3 office personnel.

- Delegated responsibility to administer facility’s safety program, workers compensation, and P/L forecasting.

- Involved in upgrading DOT records at the Corporate Office.

- Experienced in strategic planning including long and short term forecasting and budgeting.

* Appointed Member of the Ryder National Safety Committee and Ryder Quality Evaluation Committee.

* Designated Ryder Regional Safety Representative in 1991.

TRI-STATE COACH LINES, Gary, Indiana (5/82 - 2/88)

Operations Supervisor

- Oversaw vehicle routing from O’Hare and Midway airports to Northwest Indiana and the south suburbs of Illinois.

- Accountable for ticket sales, customer service, timekeeping, and fleet maintenance.

* Tri-State Supervisor of the Year in 1987.

EDUCATION

VALPARAISO UNIVERSITY, Valparaiso, Indiana

M.A., Liberal Studies Area of Concentration: Human Behavior in Society (8/01)

B.S., Human Resource Management (5/91)

INDIANA UNIVERSITY NORTHWEST, Gary

B.S., Business (5/86)

Areas of Concentration: Management/Marketing

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