Customer Service Representative
Resume:
CANDICE M LOGAN
***** ******** **** #** ********** CA 90706
CANDICEJOHNSON401@GMAIL
OBJECTIVE:
To become a part of a fast growing empire, where I will be able to utilize my customer service expertize, and expand on the growth of my abilities. As well as become an asset to the company and provide World Class customer service, that will attract a higher level of business on a larger scale.
SKILLS
● Typing 39wpm
● Use of Microsoft word, outlook, and excel navigation on an advanced scale
MULTI-TASKING:
Communicated with 2 chat agents at a time to maximize customer chat flow. Researched while calming and resolving client conflicts to prevent loss of key accounts.
Education 10/2012
Received a certificate of GED (General Equivalency Diploma) in general studies.
W ORK EXPERIENCE
O PTUMRX Call Center
Customer Service Advocate
10/2016/05/2017
● Inbound call center clearing over 100+ calls per day
● Filled orders and processed new orders for client medication via mail service.
● One call resolution.
● Provided decisions to clients per doctor office/retail pharmacies.
● Subject Matter Expert for existing team (SME)
AT&T Call Center
Customer Service Representative 1
01/2015-07/2016
● Inbound call center clearing 70+ calls per day.
● Assisted customers with answering questions and concerns about company products and services.
● Communicated two live chats.
● Coordinated with all sales channels for retention efforts.
● Collected payments.
● Processed credit evaluations.
● Troubleshooting
Target
Retail Sales Floor Rep
04/2013-9/2014
● Greeted store customers promptly and responded to questions with knowledgeable information.
● Completed documentation for product and service sales.
● Aligned showroom floor professionally and neatly throughout the day.
● Delivered products to customers in a timely manner.
● Described use and operation of products.
● Received and processed cash and credit payments for in store purchases.
● Verified that all merchandising standards were being met on a daily basis.
H&R Block Call Center
Customer Service Representative
02/2010-04/2012
● Inbound call center clearing 200+ calls per day
● Set appointments
● Provided client with tax inquiry information i.e (tax return dates, account information, reasons for tax return flags, reason for tax return delays/or updates)
● Worked closely as third party with the IRS
● Communicated with tax preparers to ensure that client tax returns were being submitted properly and with efficiency. COMMUNICATION You delivered that big presentation to rave reviews. Don’t be shy about it now! This is the place to show how well you work and play with others. PAGE 2
LEADERSHIP Are you president of your fraternity, head of the condo board, or a team lead for your favorite charity? You’re a natural leader tell it like it is! REFERENCES REFERENCE NAME, TITLE
COMPANY
Contact Information
PAGE 3
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