Data Entry Customer Service
Resume:
She’ wan Owens
Baltimore, MD *1229
Cell: 443-***-****
Alt: 443-***-****
*****.******@*****.***
Experience:
DS Pipe & Steel Supply, LLC/Accountemps
October 2016- December 2016 Accounting Clerk Baltimore, MD
● Maintained account and po files for customers
Oser Communications Group Inc/Accountemps
September 2016 Customer Service Representative Baltimore, MD
● Communicate with visitors that participated in the natural food expo
● Passed out literature
Smith, Gildea & Scmidt LLC/Accountemps
September 2016 Office Clerk Towson, MD
● Attend a 1 day Q & A information session for a private case dealing with Johns Hopkins Community Colleges of Baltimore County/Accountemps August 2015- September 2015 Inventory Clerk Catonsville, MD 8/24/15- 9/10/15
● Book locator
● Work with student with financial aid problems
Connections Education/Accountemps
May 2014-August 2015 Customer Returns Rep Columbia, MD
● Actively manage all mid-year withdrawals and end of the year returns as designated:
● Follow all documented policies and procedures to ensure consistent, ongoing success:
● Continually strive for a 100% “return rate” for technology and curriculum returns:
● Continually strive for “time to return” goals:
● Meet and exceed all defined Key Performance indicators and established metrics
● Accurately update all company proprietary systems to maintain the internal asset management system
● Research and resolve user-related issues regarding the returns process
● Effectively utilize a variety of communication tools to ensure key issues are communicated to management
● Additional responsibilities as assigned
Office team
August 2013-February 2014 Marketing/Brand Ambassador Baltimore, MD
● Promote a variety of businesses
● Attend various conferences, expos, and conventions performing various duties as needed.
● Customer Service
● Data Entry
● Event Tracking
MOI/Staffmark
December 2012-May 2013 Accounts Receivable Collections Baltimore, MD
● Collect on business accounts between 30-120 days past due.
● Work with a trial balance.
● Send invoices via email and fax per customer request.
● Resolve any inquiries from the customers via email and phone.
● Do daily follow ups.
● Receive and post payments to some accounts
● Write up short pays
● Reconciliation of accounts
Arbitron/Kforce
November 2012-December 2012 Accounts Receivable Collections Columbia, MD
● Collect on business accounts between 30-120 days past due.
● Work with a trial balance.
● Send invoices via email and fax per customer request.
● Resolve any inquiries from the customers via email and phone.
● Do daily follow ups.
● Receive and post payments to
accounts
Ambu/Nancy Adams
August 2012-October 2012 Accounts Receivable Collections Glen Burnie, MD
● Collect on business accounts between 30-120 days past due.
● Work with a trial balance.
● Send invoices via email and fax per customer request.
● Resolve any inquiries from the customers via email and phone.
● Do daily follow ups.
● Receive and post payments to some accounts
● Write up short pays and credits.
● Released orders when account becomes current.
BFPE/Anchor Staffing
March 2012-July 2012 Accounts Receivables Rep Hanover, MD
● Collect on business accounts between 30-120 days past due.
● Work with a trial balance.
● Send invoices via email and fax per customer request.
● Resolve any inquiries from the customers via email and phone.
● Do daily follow ups.
PSI/Symphony Placements
July 2011-February 2012 QA Analyst Baltimore, MD
● Reviewed case files from the Department of Social Services districts and in house unit to deny or approve a case file to move forward.
● Reviewed court documents to go to the states attorney’s office.
● Data Entry
Wells Fargo Home Mortgage / Accountants Int'l
February 2010-January 2011 Project Manager Columbia, MD
● Research F.H.A loss mitigation escalated complaints.
● Worked with borrowers to get their homes rescinded and to stop or prevent foreclosure.
● Negotiate loans for retention options
● Resolve all email inquires
● Prepare modification documents to be sent to the borrower
● Project Manager of the mail department, supervised a team of 8
● Handled all supervisory duties
United Sanitary
January 2007-January 2010 Accounts Receivables Clerk Baltimore, MD
● Collect on business accounts between 30-120 days past due.
● Apply payments to proper accounts and general ledger
● Data Entry (entering customer orders)
● Handle cash from walk in customers
● Billing and invoicing
● Pay some supplier bills via company check or credit card
● Operate credit card machine
● Determine credit worthiness on potential clients
● Overall office duties
Education:
Harbor City High School
June 1994 High School Baltimore, MD
Advance Career Training
Other Baltimore, MD
Computer Software Training
Salary Requirements to start at 30,000k a year.
Enclosed is my resume as a first step in exploring the possibilities of employment with your company.
My recent experiences with collections, data entry, office duties, research, problem solving as well as my accounting abilities of receivables and payables as well as my legal knowledge with major collection agencies and various types of businesses is the reason for applying with your company. As an employee, I would bring a focus on quality work as an individual and team player. Furthermore, I work well with others; I am experienced and confident that I will be a valuable asset to your company.
Sincerely,
She’ wan Owens
Contact this candidate