Customer Service Manager
Resume:
Cassandra England
*** ****** ****** **. *******, TX 77336
*******************@*****.***
Objectives
Being a highly motivated and organized employee. Ready to greet and serve clients and customers with a smile and positive attitude.
Education
San Jacinto N College 2003-2003
Studied Business and Psychology
Hargrave High School 1999-2002
Diploma
Graduated a year early in the top 20% of class
Experience
RECEPTIONIST / DEPARTMENTAL ASSISTANT January 2017 – Present
Shawcor Pipeline (through Staffing Texas)
817 Shields Street Channelview, TX 77530 713-***-****
Maintain all duties assigned in the office as well as confidentiality in HR Department.
Answering multi-line phone, taking accurate messages and transferring calls.
Receiving and sending all incoming and outgoing mail including company E-mail, voice mail, Fedex, and UPS.
Responsible for ordering, stocking, and inventorying all office supplies needed.
Assisting with all departments document copies, scans and transfers.
Filing PO’s/RFP’s, Invoices, and Shipping Receipts
Corresponding with HR and multiple staffing agencies to create daily interview schedules and reporting applicants interview status.
Greeting all site visitors and maintaining accurate visitor logs.
Inspection Coordinator_ June 2014 – August 2016
French Inspection Construction Services (FICS)
PO Box 1020 Pinehurst, TX 77362 832-***-****
Receiving inspection reports for multiple companies.
Reviewing inspectors’ reports for discrepancies and revising inconsistencies.
Completing weekly inspection schedule tracking for invoicing.
Answering incoming calls and emails for inspection requests in a timely manner.
Manage specific inspection releases to several stressing companies after assessment completion.
Consumer Loan Specialist January 2013 – Aug. 2014
Sun Loan Company
800 N. Main Ste C, Liberty, TX 77575 936-***-****
Completing client applications and pre-approval for manager review.
Handling cash and electronic payments.
Daily store deposits and balancing checkbook.
Field visits to collect on past due accounts.
Certified tax preparer.
Customer Service Representative December 2011 – November 2012
Texas Car Title and Payday Loans
1314 N. Main C, Liberty, TX 77575 936-***-****
Responsible for maintaining customer service.
Organizing and filing client folders.
Maintaining customer payment and collection calls.
Preparing and securing proper loan documentation for new customers.
Processing all inbound phone calls.
Processing high volume of cash transactions and maintaining store appearance.
General Manager May 2009 – December 2011
Domino’s Pizza
800 N Main A, Liberty, TX 77575 936-***-****
Managing Employee and Customer Relations.
Answering high call volumes.
Making schedules.
Organizing and counting inventory.
Supervising no less than seven employees.
Responsible for account transaction and daily summary reports.
Veterinary Receptionist March 2005 – May 2008
Eastex Veterinary Group
24021 Hwy 59 Porter, TX 77365 281-***-****
Greeting clients and organizing charts.
Answering phones and scheduling appointments.
Filling prescription and assisting technicians.
Stocking and rotating inventory.
Assisting doctors in rooms with fecal flotation and heartworm tests.
Skills
Proficient with Avimark, ELMs, FSS, VeriAdmin, WinDSX, and PULSE computer systems.
Experienced with Microsoft Word, Microsoft Excel, Outlook, Access, Publisher, and Power Point.
Excellent customer service.
Wonderful communication skills.
Exceptional time management and organizational skills.
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