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Customer Service Information Security

Jersey City, New Jersey, United States
December 28, 2017

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*** ******* *** • Jersey City, NJ 07305 • 201-***-**** •


Hudson County Community College, Jersey City, N.J Associate of Arts Major: Liberal Arts

Graduation Date: May 26, 2011


Allied Universal – East Brunswick, NJ (contractor of Mack-Cali Realty Corp)

Operations Coordinator September 2011 – July 2017

•Providing information and dealing with concerns and questions regarding commercial tenants.

•Answering phone calls, providing id badges, greeting clients upon arrival

•Developing, implementing, and maintaining procedural and technical methods to enhance physical protection of sensitive classified materials and secure areas.

•Reviewing and evaluating security protocols for sensitive information to ensure that classified and sensitive information and areas are not compromised and are in full accord with all regulatory requirements.

•Preparing and reviewing reports to recommend improvements to systems and processes.

Global Security Associates - Garden City, NY (contractor based at EWR airport)

Information Security Lead September 2007 – November 2009

•Partnered with internal team and customers to identify business needs and requirements to perform improvements on projects and services.

•Supported integration of new applications into Access Central; understanding application business rules, building business requirements, documentation and training for operations team, User Acceptance Testing, communications and final production integration.

•Lead teams to enhance performance and achieve targets. Identifies opportunities to improve efficiency and effectiveness.

•Contributed to and implemented standards and changes to systems and procedures. Supported enterprise-wide compliance with enterprise standards and policies.

•Participated in weekly staff meetings with senior management to identify and drive process improvement opportunities



NCJA is a national voice in shaping and implementing criminal justice policy since its founding in 1971. As the representative of state, tribal and local criminal and juvenile justice practitioners, the NCJA works to promote a balanced approach to communities' complex public safety and criminal and juvenile justice system problems.

References furnished upon request

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