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Customer Service Medical

Columbia, Maryland, United States
February 27, 2018

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Denise Johnson

Customer Service - Medical Billing

Columbia, MD 21046 - 410-***-****

Highly motivated with over 10 years experience in medical administration/customer service medical billing, accounts receivable and payable. Knowledge of Microsoft Office Suite, Medical Manager, Data Entry, Medisoft, Medical Terminology, CPT and ICD-10. Patient and effective when working with a wide range of personalities. Eager and effective member of working teams. Well organized with the ability to perform multiple tasks in a fast paced environment.

Authorized to work in the US for any employer


Customer Service/Medical Accounts Receivable

Respiratory Practitioners LLC - Columbia, MD - August 2010 to Present

.Abstracts identification, health insurance plan, diagnoses and treatment information from the patient records.

.Follows applicable coding conventions to accurately assign numeric codes to each diagnosis and treatment statement.

.Monitors denied or rejected claims to identify clerical mistakes or clinical mission that generates the rejection.

.Posts insurance payments and adjustments to patient's financial records.

.Accounts Receivables and Accounts Payables. Prior Authorizations. Skills Used

Well organized, team player, detail-oriented, excellent communication skills Customer Service Associate/Medical Administration

Office Team - Columbia, MD - August 2010 to January 2013 Contacted members reminding them to schedule routine eye exams Outreach Project

• Responded to members via call center on eligibility

• Verified qualifications of licensed professionals and organizations

• Researched denial claims

Medical Secretary/Customer Service

FBA Management - Columbia, MD - February 2000 to July 2010 Scheduled and confirmed patient appointments, surgeries and medical reviews

• Interviewed patients to complete documents prior to admission

• Completed insurance claim forms

• Maintained medical records, technical library and correspondence files EDUCATION

Pursuing Certification in Administrative Assistant EHR in HealthCare Howard Community College Continuing Education/Career Step - Columbia, MD 2015 to 2016

Certificate of Achievement Medical Insurance Billing in Medical Billing Howard County Workforce

Howard Community College Continuing Education - Columbia, MD 2011 to 2011

Bachelor of Science In Business Administration in Managemen/Accounting Cheyney University - Cheyney, PA

1977 to 1981


Medical Billing, Customer Service, EMR, Medical Terminology, ICD-9 and ICD-10, CPT., Microsoft Office Suites, UB 92, HCFA 1500


Epic, Allscripts, Medisoft

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