Sales Customer Service

John M. Collins

*** ******** ***** ****

Syracuse, NY 13219

Home: 315-***-****

*********@*****.**.***

Professional Summary

Experienced manager with excellent client and project management skills. Action-oriented with

strong ability to communicate effectively with technology, executive, and business audiences.

Core Qualifications

Results-oriented Operations management

Customer relations specialist Client-focused

Global and strategic Process improvement

Sourcing strategic account development Multi-unit operations management

Strong interpersonal skills Vendor sourcing

Proven sales track record Decisive

Strategic planner

Experience

July 2000 to ICE BUILDERS Supply, Inc.

Current Syracuse, NY

Director of Operations

Leads the day to day operations for the division: plans, organizes and allocates proper

resources

Manage business operations to ensure the goals and objectives are met

Evaluates division performance and recommends new strategies for performance

improvement

Resolves business issues and addresses inquiries from customers

Identified prospective customers using lead generating methods and performing an

average of 60 cold calls per day.

Retained and ensured proper handling and care of 800 existing client accounts.

Planned and executed national sales department improvements, updating the

company's approach to marketing, cost analysis, presentations and territory

establishment.

June 1995 to

May 2000 ICE PRO LIMITED

Syracuse, NY

Director of Operations

Reported directly to President

Instrumental in sales growth exceeding 200%

Lead negotiating efforts with Architects, Contractors and Arena Managers

Participated in various incentive programs and contests designed to support

achievement of production goals.

Managed organization's largest region and performed full sales cycle duties

Designed and developed all training programs for new account managers, and inside

sales staff.

Coordinated all aspects of accessory sales

Managed wide variety of customer service and administrative tasks to resolve customer

issues quickly and efficiently.

DIVAL SAFETY EQUIPMENT

Syracuse, NY

SALES REPRESENTATIVE

Grew customer base in excess of 85 new clients through prospecting and cold calling.

Opened new accounts including; Miller, Nestles, Pepsi, Anheuser-Busch and Alcan.

Rewarded and recognized as a top sales generator for achieving monthly, quarterly and

annual sales goals.

Collaborated with other account managers to prepare and deliver performance updates

and quarterly business reviews.

Provided on-site training for customer personnel

Education

SUNY Oswego

Oswego, NY

Communication Studies- Bachelor of Arts

Organizations

2011- Present

Board member-

John Pepper Memorial Girls Lacrosse Tournament

Camillus, NY

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