Human Resources Manager
Resume:
Michele Chan
ac3u8c@r.postjobfree.com
Mississauga ON L4Z 0A5
www.linkedin.com/in/michelechanhr
Education
Human Resources
Management Certificate
Sheridan College
2009 – 2012
Bachelor of Arts
with Honours
M: English m: Humanities
York University
2003 – 2007
Technologies
Outlook
Word
Excel
PowerPoint
Publisher
Visio
SharePoint
Workday
Oracle
ADP Pay@Work
ADP ezLabor
ADP RM
ADP VirtualEdge
Human Resources Professional
Dedicated Engaged Accountable Proactive
Committed candidate with cross-functional Human Resources experience in a fast-paced environment. Collaborative, self-motivated, and a fast learner. Experience
Broadridge, Investor Communications Solutions, Canada Leading provider of investor communications and technology-driven solutions for wealth management, asset management and capital markets firms. Human Resources Manager
July 2015 – June 2017
Responsible for the development, implementation, management, and continuous improvement of Canadian HR initiatives, processes, and policies.
Continued to act as the HRBP for all contract and permanent employees, providing support and solutions to requests and employee relations.
Participated in projects and on committees to provide feedback and Canadian perspective to further improve global processes and resources.
Managed and shared responsibility of full process for recruitment
(interviews, job testing, background checks, and job offers), on-boarding
(orientations and tours), terminations (termination letter preparations and meeting execution), promotions (obtain approvals, complete salary increase analysis), transfers, and contract extensions.
Continued to manage and act as the main contact person for all leaves of absence cases (short-term and long-term disability).
Monitored and ensured that performance management and compensation processes were completed as per the company deadlines set by Corporate.
Reviewed and approved semi-monthly payroll processing for hourly and salaried employees. Escalated any issues to ADP for timely resolution.
Acted as ISO 27001 Ambassador for HR in Canada. Completed annual review of documents and processes, and updated accordingly to meet audit standards and guidelines. Successfully passed all internal and external audits.
Reviewed and prepared information, and met with auditors for various internal and external audits (personnel files, HR processes, and payroll). Managed quarterly SOX key control audits for HR and payroll processes, and completed annual review of key controls and narrative.
Assisted with compiling information and analysis for M&As. Participated on the Facility Move project team, and assisted with all HR aspects of requesting and coordinating two move locations (new main office and hoteling office).
Human Resources Generalist
August 2012 – June 2015
Actively participated in implementing and maintaining Canadian HR initiatives, processes, and policies on HR SharePoint site.
Acted as the HRBP for contract and permanent employees, providing M
Michele Chan
ac3u8c@r.postjobfree.com
80 Absolute Avenue
Mississauga ON L4Z 0A5
www.linkedin.com/in/michelechanhr
Volunteer Training
Director of Fundraising
Fly By Night Theatre
Company (Non-Profit)
2007 – 2014
Founding member and
Executive Council
member.
Led as Company
Manager, Producer, and
Front of House
Manager for shows.
Coordinated and led
fundraising events.
Contacted businesses
for sponsorship
opportunities.
Proceeds supported an
orphanage in Ghana,
Africa and provided a
new dining hall,
improved bathroom
facilities, and housing
for volunteers.
Toastmasters Member
Broadridge Corp. Club
2007 – 2017
Achieved CC.
Held various Club
Executive positions.
Won various awards
support to requests and employee relations issues.
Conducted full process for recruitment, on-boarding, terminations, promotions, transfers, and contract extensions for all employees.
Managed leaves of absence cases (short-term and long-term disability).
Supported employees and leaders in the timely completion of annual performance management process.
Managed employee benefits and prepared semi-monthly payroll processing for hourly and salaried employees (completed input forms, payroll reviews, and generated reports), using ADP as 3rd party service provider.
Coordinated training and development activities (scheduled courses, tracked training hours, and evaluated training effectiveness), and created and facilitated presentations, as needed.
Completed job evaluations, analyzed compensation data, and provided recommendations for salaries, as needed.
Created numerous internal communications and advertisements, and proofread internal and external communications for various departments.
Participated on various global committees for new initiatives, and to improve and enhance existing applications and processes.
Continued to maintain HR personnel files. Updated HR reports and organizational charts.
Completed quarterly SOX key control audits for HR and payroll processes, and participated in annual review of key controls and narrative.
Coordinated and reviewed annual Great Place to Work submission. Recognized as Great Place to Work for 7 years in a row. Human Resources Coordinator
December 2010 – July 2012
Acted as main HR Representative for all contract employees and continued to maintain all personnel files.
Performed exit interviews, updated company policies, maintained job descriptions, and managed performance management process.
Completed job evaluations, analyzed compensation data, and provided recommendations for salaries.
Conducted recruitment activities for all hourly and non-management salaried employees (conducted interviews, administered job testing, submitted and reviewed background checks, and created job offers).
Presented company orientation for all new hires.
Coordinated training and development activities (scheduled courses, assisted with creation of presentations, tracked internal and external training hours, and evaluated training effectiveness).
Administrative Assistant/Receptionist
September 2007 – December 2010
Created and maintained personnel files and checklists, coordinated company programs, and updated HR policies.
Posted jobs, screened candidates, liaised with recruiters, booked interviews, created offer letters, processed background checks, facilitated contractor orientation, and created and communicated announcements).
Registered visitors, operated switchboard, arranged travel, booked meeting rooms, ordered luncheons, filed documents, assisted with social events, and transcribed meeting minutes.
M
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