Customer Service Administrative Assistant

Donna Dean Ellis

Mississauga, Ontario, Canada L*X 1T4 • 647-***-**** • ***********@*****.***

SUMMARY OF QUALIFICATIONS

** *****’ experience in Office Administration, Commercial Credit, Bank Security and Retail Banking Operations

Thorough knowledge of Commercial Loan processing and adept at performing Office Administration tasks accurately and efficiently in a fast-paced environment

Proficient in Microsoft Office

Extremely detail oriented, self-motivated and dedicated team player

Skilled communicator with strong customer service, interpersonal and organizational skills

Bachelor of Science in Management Studies – Northern Caribbean University, Jamaica and Letter of Accomplishment – Business Program for Bankers from the Institute of Canadian Bankers (Canadian Securities Institute)

PROFESSIONAL EXPERIENCE

Salesperson August 2017 – Present

Nordstrom Sherway Gardens, Toronto, ON

Greet and offer assistance to customers by escorting them to racks and providing information on products

Promote and sell products to existing and prospective customers

Process Point of Sale (POS) purchases

Contributes to team effort by accomplishing sales goals

Respond to sales enquiries and concerns

Administrative Assistant 2009 – 2015

Scotiabank, Kingston, Jamaica

Consistently provided executive level administrative support to the Director of the Systems Support Centre, two Senior Managers and Senior Operations Officer

Prepared correspondence, minutes and financial reports

Arranged local and overseas travel for Director and team members

Processed expense reports and invoices

Conducted filing and printing, courier delivery arrangements and distributed mail

Coordinated small programs such as Reward and Recognition and Staff Wellness

Created PowerPoint presentations

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Maintained equipment tracking records, promptly dispatched computers to branches/units/subsidiaries and assisted with the receipt of shipment and storage of computers

Assisted with preparation of annual budget plan for the unit

Scheduled and coordinated staff meetings and special functions for the unit

Coordinated and maintained weekly attendance and annual vacation records for staff, maintained staff files and processed staff loan applications

Managed and maintained the contents of safekeeping

Liaised with internal and external contacts including branches, Executive Office departments, subsidiaries and service providers

Conducted new employee orientation

Securities H/R Clerk/Stenographer 1999 – 2009

Scotiabank, Falmouth, Jamaica

Prepared various loan documents for presentation to customers including Mortgages, Bills of Sale, Letters of Credit and Guarantees

Processed Education Loans including reviewing and preparing collateral documents

Coordinated loan processing activities including interacting with Credit Adjudication and Legal departments

Prepared monthly loan reports and provided support for monitoring overdraft report

Provided administrative support to the Branch Manager

Resolved issues of irate and unhappy customers by providing support to Customer Service and Operations

Planned branch events including Customer Appreciation Days, staff parties and community projects

Maintained staff records and files and assisted with recruitment and orientation

Held a key position as a Safekeeping custodian, performed branch lock-up duties

Teller/Credit Stenographer 1994– 1999

Scotiabank, Montego Bay, Jamaica

Processed customers cash and cheque deposits, withdrawals and loan payments

Reconciled cash drawer by counting and packaging currency

Reconciled loan payment vouchers and receipts

Maintained supply of drawer cash

Recorded night and mail deposits

Processed foreign currency transactions

Investigated and solved any customer concerns

Assisted with the completion of business loan applications

Provided clerical and administrative support to Branch Manager and Senior Credit Managers

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Prepared supporting legal documents for loans including mortgage documents, Bills of Sale and Promissory Notes

VOLUNTEER EXPERIENCE

Scotia Volunteer 2005 – 2015

Scotiabank, Kingston, Jamaica

Coordinated several community projects and participated in fund-raising marathons and mentorship programmes

Founder/President 2003 – 2017

Trelawny Horticultural Society, Falmouth, Jamaica

Founded the Trelawny Horticultural Society

Responsible for the general management and direction of the business affairs of the society

Coordinated annual flower shows and community beautification projects

EDUCATION

Bachelor of Science, Management Studies 2010

Northern Caribbean University, Montego Bay, Jamaica

Letter of Accomplishment – Business Program for Bankers 1997

Institute of Canadian Bankers (Canadian Securities Institute)

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