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Martinsburg, West Virginia, 25401, United States
December 31, 2017

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Amy Tetro-Wenger

Martinsburg, West Virginia 304-***-**** LinkedIn

Pharmacy Manager

Respected Pharmacists with more than 20 years of distinguished experience in independent and chain pharmacy operations; demonstrate superior interpersonal skills and a high aptitude for strategic planning and analysis, performance management, and customer service management. Demonstrated leader, mentoring teams and providing coaching and feedback to drive employee development and increase employee retention. Effective communicator, quickly resolves problems, utilizing exceptions critical thinking and troubleshooting skills to deliver solutions.

Strategic Planning & Analysis

Customer Service Management

Effective Communications

Staff Leadership and Training

Continuous Improvements

Organization and Scheduling

Operations Management

Recruitment and Retention

Career Experience

Reed’s Pharmacies – Berkley Springs, WV


Manage and maintain high levels of customer satisfaction, while working within the parameters of policies and procedures; coordinate responsibilities and properly compound and dispense medications as prescribed.

Provide support to the Chief Operating Officer regarding daily functions; organize and prioritize assignments ensuring timely completion and quality of work.

Coordinate with departments, clients, and management to create a pleasant atmosphere and implement improvements to increase efficiency and productivity, resulting in short wait times.

CVS Pharmacy – Ironwood, WV

PHARMACY MANAGER (2007 to 2016)

Directed operations of the Pharmacy; developed goals and organized operations to ensure maximum productivity. Coordinated all aspects of operations including sales management, performance management, and customer satisfaction; partnered with senior leadership to develop business objectives and consistently review the analyses of activities, costs, operations and forecast data to determine progress towards objectives.

Mentored teams; managed recruiting and staffing initiatives and facilitated training and development opportunities and assured all staff held current licenses and required training.

Complied with all state, federal, and DEA procedures in the buying and selling of medications; filled prescriptions quickly, efficiently, and accurately for all patients.

Established solid relationships with doctors, clinics, and suppliers and maintained effective communication; quickly responding to and resolving issues.

Developed and implemented continuous improvements, fostering a customer-focused environment to drive satisfaction and increase pharmacy sales; provide accurate and complete information to customers.

Additional Experience

Pharmacy Manager (2016) City Pharmacy of Charles Town, Charles Town, WV

Pharmacy Manager (1995 to 2007) Walmart Pharmacy, Charles Town, WV

Education & Credentials

Pharm D, Shenandoah University School of Pharmacy, Morgantown, WV

Bachelor of Science in Pharmacy, WVU School of Pharmacy, Morgantown, WV

Licensed Pharmacist in West Virginia, Maryland, and Virginia

Immunization Certification and Current CPR BLS (expires until 2018)

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