LEONARD ROBINSON

* *. ********* ***., #** Mount Vernon, NY 10550 (646) 664- 6556 ac3u62@r.postjobfree.com

Business and Security professional with extensive experience, including Management • Supervision & Training • Business Development, Sales and Marketing. Change Management. Policy Management and Administration.

SUMMARY OF QUALIFICATIONS:

Team player, able to manage diverse tasks with emphasis on details

Able to communicate effectively at all levels, and motivate others to perform

Strong analytical and problem-solving skills

Strong mentoring skills

Outstanding ability to work on own initiative

Proficient in Word, Excel, and PowerPoint

EDUCATION

Devry University (Keller Graduate School)

MBA in Business Administration, 6/ 2016

Monroe College, New Rochelle, NY

BS in Criminal Justice, 4/10

Academic Honors: President’s list (spring 2007- fall 2010)

Duffs Business College, Kingston, JA

AS in Accounting and Business Management (6/88)

EXPERIENCE

4/28/2012 - Present JSPOA Queens, NY

Victim Assistance Specialist

Managed and maintained new and existing cases files effectively by creating data base tracking system from initial intake to closing, ensuring client increased trust, confidence and respect for service provided.

Achieved and exceed OVS objectives and monthly goals, thus enabling organization to become the leading service provider serving the Southern Queens district of New York.

Successfully investigate and prepare client case file as per crime victim, resulting in increased claims and compensation awards to crime victims by the Office of Victim Services.

Prepare and conduct regular presentations to social groups on Crimes and Safety procedures, creating greater awareness and a profound organization footprint in the community served.

Liaison between Office of Victim services and Crime victims as per client claim application, thereby increasing organization visibility which resulted in organization receiving commendation by the Office of Victim Services annually for the past five years.

11/25/2012 - Present Wythe Hotel Brooklyn, NY

Security Officer

Satisfactorily performed the dual role of security Officer and Customer Service Representative, earning many accolades from management, staff, and guest alike.

Instrumental in the training and instruction of existing and new security officers, earning the respect, confidence, and trust of all on staff.

Assisted in drafting security protocol and ethical standard of conduct for all post, which was approved and implemented by organization management. This resulted in organization retaining its number one status as the place to stay, for entertainment, for dining, for events and for casual visits.

11/15/2010- 05/17/2011 Cablevision Brooklyn, NY

Direct Sales Executive

Managed and maintain existing accounts, by creating specific evaluation criteria that measures and ensures an increase in customer’s satisfaction weekly, monthly, quarterly and annually. (Roll over method)

Marketed organization products and services to new and existing accounts

Achieved and exceed monthly targets as stipulated, pushing sales to record levels by effectively pushing the criteria of products and prices; bolstered by a focus on retention.

Research, record and analyzed market information, resulting in the creation of personalized data base on each accounts; data that was used in formulating marketing strategy.

Liaison between clients and organization, resulted in increased trust and confidence in products and consumer confidence, that allows for increases in sales and retention of businesses.

Successfully maintain all sales resources and databases earning the trust and praise of departments heads; especially in my effort to research and implement new and effective marketing strategy to meet customers changing desire.

12/06 – 5/10 T&M Protection Resources Greenwich, CT

Supervisor

Supervised team and assisted with scheduling and execution of all assignments in a corporate environment, which resulted in long term contract renewal.

Trained and developed new employees on a quarterly basis ensuring continued professional standard of conduct at all times.

Managed, developed, and implemented internal policies, setting standards and guidelines to be observed by security officer. Resulting in annual awards and commendation received by organization form client served.

4/95 – 9/06 Guardsman Security Group Kingston, JA

Assistant Area Manager

Oversaw a network of 140 officers, providing high end security services to corporate, government, and private and individual users

Managed incident response as well as investigation of security breaches, and oversight of disciplinary and legal matters arising from any breach, earning employee of the month awards as recommended by both clients and organization upper management

Provided administrative support to the Operations Director and liaised with Law Enforcement on a regular basis, thus keeping abreast of all regulatory changes as it affects the governing laws.

Wrote and implemented loss prevention policy, oversaw the training of Los Prevention officers for high end users of the service. Earning many recognition and awards as per the benefits of new business acquired by the organization, an annual increase of 15% percent for five straight years., designed and marketed to fit individual investor

Restructured recruiting and training policies of new officers, which resulted in the company acquiring the most experience and qualified security officers. Identified new and effective recruiting strategy, training methodology, and retention of organization top talent. Ensuring the continued growth and development of organization as it becomes the top provider in the industry.

Assisted in the crafting and implementation of out-reach community programs that assist “children in needs” with back to school assistance each year which resulted in greater visibility of organization throughout communities in the corporate area of focus.

1991-1995 American Life Insurance Kingston, JA

Life Underwriter

Provided financial investment advice to clients, summarizing a variety of insurance investment portfolios

Developed and demonstrate a profound knowledge of investment portfolios, designed and marketed to meet individual investor’s need; propelling organization to the top of investment market.

Exceeds monthly targets as stipulated, which resulted in increase sales revenue annually of 23% to 25% over a three-year period and twice awarded life time achievement fellowship.

1974 – 1979 Jamaica Constabulary Force Kingston, JA

Police – Officer

Successfully investigated, arrested, and prepared criminal case file for court, ranging from the most serious offenses to misdemeanors. Culminating in many convictions that help to drive down crimes especially serious offense such as murders, shootings, robberies and aggravated assaults.

Instrumental in creating and implementing a work schedule for over twenty five investigators, broken down in shifts of twelve hours per day – a first in the organization then; for which I was awarded probation officer of the year.

Created and successfully implemented a data drive format for weekly, monthly, quarterly, half yearly, and annual crime reports and audits. Information which was critical to the decision of patrolling units and focus areas of crime. Resulted in first promotion to Detective.

Started community Police youth club organization, serving as its first President for three years. This created a shift in Law – enforcement community policing strategy, thus earning the recognition of top echelons of the government and the JCF. Awarded Police Officer of the year or that division.

Honorable served the Jamaican Police force, performing all functions and duties of law-enforcement with respect to all without favor, illwill or malice.

CLUB/PERSONAL AFFILIATIONS:

Member of the Monroe College Pre- Law Club.

Mothers Against Violence in Mount Vernon

Member of Church Building Fund Raising committee (Church of the Living God)

Contact this candidate