International Flight Attendant

CURRICULUM VITAE

Leana Müller

*

PERSONAL INFORMATION

Surname : Müller

First Names : Cecilia Helena (known as Leana)

Identity No : 900-***-**** 083

Date of Birth : 20 July 1990

Sex : Female

Home Address : 41 Zandvliet Crescent

Glen Erasmia Boulevard

Kempton Park

Cell phone No : 079-***-****

E-mail Address : ************@*****.***

Marital Status : Single

Dependants : None

Drivers Licence : Yes (Code 8)

Nationality : South African

Home Language : Afrikaans

Other Languages : English (Speak, Read, Write)

Fully Bilingual : Yes

Criminal Offences : None

Health : Excellent

ID - Leana Muller.pdf

3

EDUCATIONAL QUALIFICATIONS

Last High School Attended : Hoër Volkskool Potchefstroom

(2004 – 2008)

Highest Standard Passed : Matriculation

Subjects Passed : On Higher Grade

Afrikaans Home Language

English First Additional Language

Life Orientation

Business Studies

History

Hospitality Studies

On Standard Grade

Mathematical Literacy

Senior Sertifikaat - Leana Muller.pdf

Getuigskrif - Leana Muller.pdf

Spesiale vermelding - Leana Muller.pdf

HIGHER EDUCATION

Institution Attended : University of South Africa (UNISA)

(January 2011 – May 2012)

Incomplete Studies : B. Com. Human Resources

Subjects : Economics

Financial Accountancy

Phycology

Business Management

Human Resources

Training and development

Institution Attended : Big Sky Cabin Training

(January 2009)

Completed Studies : South African Civil Aviation Authority (SACAA) Cabin Crew Member License

Subjects : Safety and emergency procedures training Aviation medicine

Fire fighting

4

EMPLOYMENT HISTORY

Name Of Firm : South African Airways

Position held : International Flight attendant

(January 2010 to July 2016)

Main Job Functions:

• Perform required work duties in an aircraft environment and aviation industry.

• Perform all work activities in accordance with established standards, policies, laws, and regulations, including South African Civil Aviation Authority regulations.

• Work both independently and as part of a team to accomplish work tasks.

• Respond during emergency situations by effectively implementing instructions from the flight deck and following required safety and emergency procedures.

• Guide or direct (verbally or non-verbally) passengers during emergency situations (such as evacuations) to minimize impact of the event and protect passengers and crew members.

• Provide emergency medical assistance (e.g., performing CPR and basic first aid) to assist individuals in distress.

• Ensure the aircraft and passengers are in full compliance with policies, procedures, regulations, and safety measures.

• Actively seek to ensure the safety and comfort of customers.

• Provide exemplary customer service to satisfy and exceed customer expectations.

• Provide assistance lifting and stowing luggage into overhead compartments or other storage areas and soliciting assistance when needed.

• Attend to individuals needing special assistance, such as unaccompanied minors, individuals with a disability, and the elderly, throughout aircraft operations.

• Serve meals, snacks, alcoholic and non-alcoholic beverages.

• Always maintain a professional appearance.

• Project and maintain a positive attitude and composure at all times.

• Be dependable and committed to completing work assignments.

• Manage time to complete required work assignments and to ensure overall punctuality.

• Perceive, understand, and respond to written and oral communications and warnings.

• Effectively communicate verbally to make onboard public address announcements, complete safety demonstrations, and provide instruction to others.

• Adjust work activities to adapt to changing work conditions or issues, such as scheduling changes and reroutes.

• Practice safety conscious behaviors in all operational processes and procedures. Courses Completed:

• South African Civil Aviation Authority (SACAA) Cabin Crew Member License # 027*******

• Aviation Medicine Training

• SAA Service Procedures Training

• Safety and Emergency Procedures Training – General and Aircraft Type

• South African Civil Aviation Authority Licencing Assessments SACAA Cabin Crew Member - Leana Muller.pdf

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Name Of Firm : Fundamedical (PTY) Ltd

Position : Executive Assistant

(Nov 2016 – Dec 2017)

REFERENCES:

Noma Hamese : 061-***-**** (Former Manager at Fundamedical) Fanie Beetge: 011-***-**** (HR Manager at South African Airways)

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