Management Manager
Resume:
William “Shawn” Edwards
*****@*********.***
Durham, North Carolina 27713
*****@*********.***
www.linkedin.com/in/wmshawnedwards
www.geekwards.com
www.linkedin.com/in/wmshawnedwards
Qualifications Summary
IT Leadership - IT Team Leadership/Management (Software Development, Production Support, Business Intelligence, Quality Assurance, Release Management, Change Management); Strategic Planning; IT Steering Committee Leadership; Product Management; Stakeholder Management; Continuous Improvement; Resource Capacity and Allocation Planning; Recruiting, Onboarding and Retention strategies
Stakeholder Management - Communication and status reporting with all levels of the organization; Strategic planning; Prioritization; Technical consultation
Continuous Improvement - Coaching and mentoring; Training and skill development; Process review and improvement; Metrics and KPIs; Agile, scrum and continuous delivery
Technical Skills - Enterprise Architecture (Client Server, Web, Mobile, Reporting/Data Warehousing); Solutions Architecture (Client Server Architecture, Service Oriented Architecture, Publish/Subscribe Architecture); Data Warehousing; Data Analytics and Reporting; Product Management; Project Management; Business Analysis; Quality Assurance; Change Management; Release Management; Production Support; Software Development (Multiple Languages); Database Design and Admin (SQL Server); Crystal Reports; Business Intelligence Development Studio; Team Foundation Services; Application Lifecycle Management; User Experience Design; Agile Methodologies; Scrum; Object Oriented Design; Test Driven Development; Behavior Driven Development; SOX audits
WORK EXPERIENCE
Blue Cross Blue Shield North Carolina April 2016 – Present
Responsibilities: Solution Delivery Team Lead
-Manage Solutions Delivery Team supporting critical provider and network management areas, including: software development, production support, and stakeholder/vendor coordination.
-Maintain close partnership with business owners of provider and network management systems.
-Improve team’s productivity, efficiency and accountability by revising processes and KPIs.
-Manage and prioritize technical initiatives for critical application systems working directly with business leaders.
Accomplishments:
Critical Projects and Initiatives:
oProvider Data Stabilization Taskforce – Worked directly with a cross functional team to perform analysis on the provider data interfaces to improve the quality of the data in the claims adjudication systems.
oProvider Directory Program – Participated in core leadership of the program overseeing multiple enterprise initiative projects to improve the provider directory; including architecture oversite, project sequencing, and coordination of efforts to maximize development efficiencies.
oFacets Migration – Represented the Provider Solutions Delivery team in leadership of multiple migration projects to move lines of business from a legacy claims adjudication system to the “future state” claims adjudication system.
oTopaz Program Command Center – Represented the Provider Solutions Delivery team in leadership of remediation of multiple major enterprise systems issues.
oProvider Data Improvement Initiatives – Worked directly with Architecture teams on strategic planning for Provider Data systems, including monitoring and influencing multiple projects to coordinate progress and improvement for provider data.
Maintained over 99.99% production system availability.
Restored and maintained cooperative relationship between delivery team and key business partners.
Improved team processes, methodologies and speed to market capabilities.
Confie Seguros June 2012 – March 2016
Responsibilities: Director of Application Services
-Led application services division for Louisiana, Texas and Alabama auto insurance business.
-Coordinated activities and processes for software development, business intelligence, production support, systems analysis and quality assurance teams across corporate locations in Baton Rouge, Dallas and Los Angeles.
-Product Manager for multiple policy management, financial, claims management, web and mobile systems.
-Maintained business/IT relationships across multiple operations centers.
-Managed teams through multiple major company changes (growth, reorganization, decline, acquisition).
Accomplishments:
Critical Projects and Initiatives:
oOne Source Transition – Interface between centralized policy sales system and multiple policy management systems.
oAffirmative.com website – Modernized web presence.
oAffirmative mobile app – Mobile application to provide easy to use interface for policy holders.
oAffirmative Self-Service website – Self-service capabilities for policy holders.
oEmail and text reminders – Integration with third party vendors to send reminders to policy holders through email and text communication.
oSupport Tools website – Self-service capabilities for internal customers.
oCommon Services – Consolidated source for common enterprise services and functions.
oSystems Rewrites – Upgraded and modernized multiple key enterprise systems.
oCBDDR – Enterprise data warehouse and reporting systems.
oAutomation of Month End processes – Reduced time required to complete enterprise month end processing from 10 days to 2 days.
oEnterprise Prod Monitors – Dashboard for constant monitoring of key business systems.
oCustomer Correspondence Outsourcing – Interface with third party mailing service for key policyholder communications.
oMajor Systems Upgrade – Reduced batch processing time by over 50% for reporting systems.
oData Center Move – Moved key enterprise systems with no interruption in service.
Maintained over 99.99% production system availability.
Established better IT recruiting techniques, including relationships with local universities.
Improved team processes, methodologies and speed to market capabilities.
Established departmental KPI’s and metrics for multiple it disciplines and teams.
Affirmative Insurance Oct 2011 – June 2012 Responsibilities: Manager of Application Services (UW)
-Managed staff for critical enterprise applications, including: software development, business intelligence, production support and testing functions.
-Project Manager for critical development team, including enterprise projects.
-Maintained business/IT relationships for multiple business unites and applications teams.
-Increased team’s productivity, efficiency and accountability by improving processes, rigor and KPIs.
-Product Manager for major policy management, financial and claims management systems.
Accomplishments:
Critical Projects and Initiatives:
oRetired or upgraded multiple legacy applications and systems.
oStandardized SDLC processes across IT department.
oReduced number of major audit findings to zero.
oStandardized month-end reporting processes.
oImproved reporting databases and scheduled reporting capabilities.
Introduced agile and scrum methodologies.
Introduced KPIs and metrics to increase team productivity and accountability.
Affirmative Insurance Feb 2003 – Oct 2011 Responsibilities: Development Team Lead (UW)
-Supervised daily tasks for design, build, testing, maintenance and support of critical enterprise applications, including: software development, business intelligence, production support and testing functions.
-Led team as primary developer on critical enterprise application systems.
-Maintained business/IT relationships for multiple business units and applications teams.
Accomplishments:
Critical Projects and Initiatives:
oDeveloped new document printing, mailroom, and policy load and save capabilities.
oRetired or upgraded multiple legacy applications and systems.
oCreated reporting data environment.
oImplemented self-managed reporting capabilities for business users.
Standardized project management processes.
Standardized development processes.
Improved system stability and decreased defects and down-time.
Comsult, LLC Jan 2001 – Feb 2003 Accomplishments: Lead Developer
Critical Projects and Initiatives:
oOARS Application - Designed and developed a highly automated web application to replace complex, manual clinic work-item processing system used by the Louisiana Department of Health and Hospitals.
oLamar Smart Boards - Designed and developed software to manage Lamar Advertising's Smart Boards initiative.
Standardized development processes and procedures increasing company’s development capacity and project size capabilities.
The Eaton Group, LLC July 1999 – Dec 2000 Accomplishments: Lead Developer/IT Supervisor
Critical Projects and Initiatives:
oDesigned and developed a replacement for the main software application that managed all debt collections accounts handled by the firm.
oIncreased system stability and reduced maintenance efforts by over 100 man-hours per month.
Improved processes and procedures for project management, software development, server and networking management, and support desk activities.
APPRO, Inc May 1997 – July 1999 Accomplishments: Reporting Development Supervisor
Managed the business intelligence and document development team.
Developed and instructed Crystal Reports training classes for company clients.
Education
Louisiana State University – Electrical Engineering and Computer Science 1989 - 1994
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