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S H E H A B M A G D Y I B R A H E E M M O H A M E D

Address : ** *** ******* **-******* St. from Gobian st. near 43 bus stop, Ain Shams El-gharbia,

Cairo, Egypt

Mob : 010*-***-****,

: 010*-***-****

E-mail : ac3u5d@r.postjobfree.com

Summary: Quality Control Specialist with structural, motivational approach, excellent communication and problem solving skills, with customer focus, work excellence always in mind. I have more than 5 years of IT experience specializing in software testing. I have practiced many roles, worked in an application, utilizing different technologies, which empowered my business/technical knowledge, and adaptation skills. Education:

2017 Ain Shams University, Faculty of Computer Science Cairo, Egypt

Studying Diploma in Information Technology and Business. 9-2007 Ain Shams University, Faculty of Commerce Cairo, Egypt

Bachelor of Commerce, accounting department, Grade: Accepted Professional Experience:

Trainings & Certificates:

Developed language and computer skills.

Accounting training at Arab contractors Co., 2004-2005.

Small projects Administration and organization course.

YAT Professional Diploma in Networking N+ (19/4/2007).

MCSE course from IBM (14/1/2008 to 25/8/2008).

ICDL Certificate.

TELP (Test of English Language Proficiency) equivalent to TOEFL from Ain Shams University (2/7/2017).

Python Programing language basic course at ETC. Egyptian technology center (7/2017).

ISTQB – CTFL (International Software Testing Qualification Board) certificate code: 170912062 at date 12/9/2017

SQL Fundamentals from Solo Learn (4/9/2017)

C# Tutorial from Solo Learn (17/9/2017)

Practical testing training (advanced level) at TestoLogic testing company (8/2017).

Responsibilities:

Oversee all testing staff and activities for all assigned applications.

Serve as an escalation point for issues involving testing.

Perform testing & validation gradually.

Create test cases to cover the client requirements.

Report Bugs using Reporting Tool (TFS).

Monitor the Bugs fixed and retested.

Perform the test on different platforms.

Design the Quality Acceptance report for the Clients. Page 2 of 6

Self-studies:

SQL Fundamentals from Solo Learn and practice.

SQL Advanced from YouTube and practice at Original & BarTech.

C# Tutorial from Solo Learn.

VB.Net 2013 from Books, YouTube and practice.

Crystal reports by practice at Original.

SSRS from YouTube and practice at BarTech.

Sybase by practice at CompuScope & Original

Work history:

Senior ERP Implementer at Bartech-Egypt for Information Technology and Services. From 1/6/2017 until now

Responsibilities:

Gap Analysis.

Customer Service.

Writing test cases for all ERP Modules.

System Analysis.

User Training and Support on (Purchase, Sales, Inventory and financial modules).

Testing new versions and releases by executing test cases.

Technical Support and executing upgrades.

Reporting bugs to the developers.

Project Development and Presentation.

Supporting and troubleshooting software issues.

Meeting with clients to determine requirements.

Participated Projects:

Clothes Factory: Training and installation.

Multi Branch Pharmacy Company: studying and collecting Client requirements, Demonstration of the app and Gap Analysis.

Lingerie Factory: Set Customer Training Plan, Executing Training Plan.

Senior DBA Technical Support & Tester at OriginalIBS (ERP Programming Company) From 1/1/2012 until 30/5/2017.

Responsibilities:

Maintaining customers' Database problems about the software 'PSAccount'.

Define software, Hardware and network requirements.

Reporting bugs to developers.

Users Training and Support on all modules.

Resolving client issues.

Generating innovate ideas to meet customer requirements.

Testing applications and new releases.

System Analysis to determine customers’ needs.

Supporting and troubleshooting software issues.

Meeting with clients to collect requirements.

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Working with clients to define the scope of a project.

Documenting processes and application instructions.

Handling network problems, PC and laptop problems.

Preparing documentation and presenting progress reports to customers.

Developing agreed solutions and implementing new systems. Participated Projects:

Five Multi Branch Pharmacies: Resolving Sybase and SQL issues, Define software requirements and Define software requirements.

A few small pharmacies and markets around Cairo: Resolving SQL issues, Define software requirements.

Senior Technical Support & Junior DBA at CompuScope (ERP Programming Company) From 1/9/2009 until 31/12/2011.

Responsibilities:

Maintaining customers’ Database problems about the software “SofTech smart business” and network problems.

Resolving client issues about system bugs.

Preparing documentation for new employee and checklists.

Presenting progress reports to customers.

Supporting and troubleshooting software issues.

Participated Projects:

Seif Group: Resolving Sybase issues, Define software and Hardware requirements.

Yasser Hefny Group: Resolving Sybase issues, Define software requirements.

El-Baklawy Pharmacies Company: Resolving Sybase issues, Define software requirements.

Normandy Pharmacies: Resolving Sybase issues, Define software requirements.

El-Tarshoby Pharmacies Company: Resolving Sybase issues, Define software requirements.

Salem Pharmacies: Resolving Sybase issues, Define software requirements.

Mohamed Roshdy Pharmacies: Resolving Sybase issues, Define software requirements.

El-Kasr Markets: Resolving Sybase issues, Define software requirements.

El-Nady Pharmacies: Resolving Sybase issues, Define software requirements.

El-Serafy Pharmacies: Resolving Sybase issues, Define software requirements.

A lot of pharmacies and markets around Egypt: Resolving Sybase issues, Define software requirements.

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Junior hardware technical Support at CompuScope (ERP Programming Company) From 1/9/2007 until 31/8/2009.

Responsibilities

Maintaining customers PC problems and network problems.

Setting up hardware requirement needed for the software “SofTech smart business”

Documenting processes and application instructions.

Team leader for 2 months.

Managing windows and applications.

Connecting printers (Receipt Printers, LJ Printers, DJ Printers, and Barcode Scanners).

Converting ‘Seif Pharmacies’ from workgroup to Domain.

Travelling to customer sites.

Participated Projects

Seif Group: Handling software and Hardware (servers and workstations) troubleshooting for HQ and Branches.

Yasser Hefny Group: Handling software and Hardware (servers and workstations) troubleshooting for HQ and Branches.

El-Baklawy Pharmacies Company: Handling software and Hardware (servers and workstations) troubleshooting for HQ and Branches.

Normandy Pharmacies: Handling software and Hardware (servers and workstations) troubleshooting for HQ and Branches.

El-Tarshoby Pharmacies Company: Handling software and Hardware (servers and workstations) troubleshooting for HQ and Branches.

Salem Pharmacies: Handling software and Hardware (servers and workstations) troubleshooting for HQ and Branches

Mohamed Roshdy Pharmacies: Handling software and Hardware (servers and workstations) troubleshooting for HQ and Branches

El-Kasr Markets: Handling software and Hardware (servers and workstations) troubleshooting for HQ and Branches

El-Nady Pharmacies: Handling software and Hardware (servers and workstations) troubleshooting for HQ and Branches

El-Serafy Pharmacies: Handling software and Hardware (servers and workstations) troubleshooting for HQ and Branches

A lot of pharmacies and markets around Egypt

Technical Support at my workplace from 2002 -2008. Responsibilities

Fixing pc problems (Software, hardware).

Typist “Math, Arabic, English, French, chemistry”

Maintaining windows and applications software.

Connecting printers and drivers.

Creating graduation projects for computer institutes students. Page 5 of 6

Skills:

Language Skills:

Arabic mother tongue.

English very good at both written and spoken.

French fair at both written and spoken.

Computer Skills:

Programing Languages:

Sybase database admin.

Microsoft SQL server database admin.

Python Tutorial.

C# Tutorial.

Visual Basic .NET.

Software Field:

Software Testing.

Writing test cases.

Software Implementing.

Ability to handle and learn any new software.

Technical / Coding Skills

The ability to work with any Software.

Researching, developing and documenting.

Software troubleshooting.

General Skills:

Internet.

M.S. Office.

Photoshop design.

Network administration.

Hardware troubleshooting.

Experience in system administration

Managing windows server all versions.

Setting up communication between branches.

Infra structure (DHCP, DNS, WINS SERVER

Network design (Cables, Software, switches, routers, Soft Skills:

Eager to learn.

Technical knowledge

Ability to work in a team.

Interactive and team member.

Ability to work under pressure.

Good communication skills.

Problem solving techniques.

Understand business needs.

Cooperation and willingness

Good organizational and flexibility skills.

Strong documentation and reporting skills.

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Objectives:

Success in an environment of growth and excellence and earn a job, which provides me job Satisfaction, and self-development, and help me achieve personal as well as organization goals. Interests:

Dealing with numbers.

General reading.

Listening to music.

Being up to date with new technologies.

Learn more about languages & technologies.

Personal Information:

Date of Birth: 9/9/1984

Marital Status: Married

Military Status: Exempted.

Driving License: Yes

Passport Status: Valid

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