Customer Service Manager

Kandis N. Stewart

*** ********* *****

Williamsburg, VA 23185

Mobile: 757-***-****

Home Phone: 757-***-****

Email: **************@*******.***

CAREER OBJECTIVE

Dedicated and punctual management professional with excellent customer service bringing over (1+) years specialized experience in supporting the military through technical, logistics management. I am a multi-tasker able to work in a fast-paced environment. Management professional promoted through increasingly responsible technical and supervisory positions based on expertise, demonstrated imitative and contributions to operational efficiency. Education and training in Human Resources, administration of supply management, storage, cataloging, packaging and distribution with a general knowledge of one or more aspects of the supply field and using computer and automation systems. I am a well-organized, self-motivated independent; excellent ability to rapidly learn departmental operating procedures and new tasks knowledge of Federal and State employment regulations & policies and procedures.

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QUALIFICATION

Organizational Development HR Department Startup HR Policies & Procedures

Staff Recruitment & Retention Employment Law

Employee Relations FMLA/ADA/EEO/WC

Alternative Dispute Resolution Benefits Administration

HR Program/Project Management Orientation & Onboarding

Training & Development Performance Management

WORK EXPERIENCE

Logistics Assistant/ Backhaul

Dan Daniel Distribution Center (AAFES) 08/2002-Present

DAN DANIEL DISTRIBUTION CENTER, Newport News, VA

I worked in the areas of shipping and receiving supporting the logistics manager in all aspects of warehouse operations. Ensuring that all incoming shipments are intact and accurate, prepared outgoing shipments, reviewed shipment documentation such as invoices and packing lists, and maintained inventory of shipping supplies. In addition, as a logistics Assistant I worked with shipping vendors, coordinated returns of merchandise and managed electronic shipping files. I entered BOL’s (Bill of Laden) into the system for trucks and preparing loading summaries for accounting and marketers usage; entered freight rates and updated rates as necessary into the data base system. I diligently worked with other distribution coordinators in the department to achieve company goals and objectives; while taking additional responsibilities supporting other areas short in manning.

KANDIS N STEWART ● **********@*******.*** ● 757-***-**** ● Page 2

Logistics Assistant/ Backhaul Continued…

Communicated with transportation, managed driver payroll, scheduled and managed backhauls from vendors, ran mileage variance reports, service level reports, on time percentage reports and speed gauge reports. Managed several spreadsheets to keep up with equipment, pallets drop at vendors and drivers approved time off, Handled Returns and Repairs for our Driver pro scanners and printers. Keyed and managed backhaul revenue, communicated with buyers and vendor on backhaul loads, Updated and helped oversee driver dispatch and routes. Helped customers with questions about deliveries and ETA's help oversee late trucks in RDR and RDL Tracked drivers and equipment in mobile cast and people net. Help drivers with questions about benefits, FMLA and payroll.

Finance and Accounting Clerk, 08/2013-11/2013

Dan Daniel Distribution Center (AAFES) 08/2002-Present

DAN DANIEL DISTRIBUTION CENTER, Newport News, VA

Gelco Processor (? Explain or add info)

Maintained TDY vouchers for AAFES truck driver’s inputting information into the system for payment process, inputting information for procard statements. Made copies of vouchers and ending receipts of trips for driver’s accountability and information purposes. I provided timely explanations of variances between actual results and forecasts/budgets; corrected discrepancies and made recommendations to management, where necessary. I coordinated with department accountant managers to develop their budgets including headcount, vendors, and capital expenditures. Utilizing excel spreadsheets in support of monthly, quarterly and year end close activities via tracking of actual versus commits/budgets, accrual consolidation, cross charge consolidation and closure of aged Purchase Orders.

Shift Manager, May 2013- July 2013

Fort Eustis Shoppette (AAFES) Class 6, Newport News, Virginia

Managed 20 employees and maintained the AAFES 24 hour convenience store. Recommended associates for special recognition awards. Utilized excel for various document processes. Used Mainframe and ASAP programs for on hand inventory changes and receiving D.O

(? Explain spell out reader does not know what the acronym is) numbers for using in reference to order status. Developed and implemented numerous movie rental promotions to increase customer traffic and sales. Took ownership for enhancing the customer experience, partnered with cashiers to provide superior customer service (i.e., locate merchandise, store appearance, assisting customers, answer phones, ring register). Printed, sorted, and set non-promotional, promotional, and seasonal signing, including store-wide and event signing. I continuously maintained involvement in problem-solving and team building opportunities with employees.

KANDIS N STEWART ● **********@*******.*** ● 757-***-**** ● Page 3

Shift Manager Continued…

Performed root cause analysis and implemented corrective actions when results are substandard, conducted routine audits and took corrective and preventive actions as necessary. Ensured that all employees are adequately trained in all store functions and enforced company dress and appearance standards at all times. I coordinated with Military Police and Civilian Police when shoplifting incidents occurred.

Deployed to Kuwait from 20 Dec 08 to 20 Jun 09

Ali Al Salem- Assistant Store Mgr

LSA- Transportation Tech

Kuwait Naval Base- Sales Tech

Dealt hand and hand with Kuwaiti personal/military in regards to running a retail facility for the oversea troops. Took part in establishing an active communication between third country nationals that worked in each facility. Inventory procedures which reflect a difference due to location and weather conditions. Worked with transportation in relation to AAFES employees that were coming and going from this location.

Annex Operator November 2003- August 2005

Dan Daniel Distribution Center (AAFES)/ Fort Eustis, Newport News, Virginia

Opened and closed the AAFES Annex store. Operated a cash register, stocking shelves, monitored all products on the shelves to ensure products are not expired. Cleaned the parking lot and restrooms, prepared billing summaries, daily paperwork, training of staff and staff scheduling,cash balancing, daily deposits, opening and closing the store, inventory control and inventory prep. I communicated with staff through emails and mainframe applications. I consistently provided a positive shopping experience to customers with courteous, quick and accurate service.

Verified and inspected weekly shipments for damage and out of date products. Unloaded trucks and processed freight stock in a timely manner. Counted shipment quantities from manifest and reported any discrepancies; prepared the store for weekly and seasonal displays based on sales and promotions. Conducted price verification ensuring product labels were correct for each item.

KANDIS N STEWART ● **********@*******.*** ● 757-***-**** ● Page 4

EDUCATION & CERTIFICATIONS

03- 2016 B.A. Human Resources Management

University of Ashford, San Diego, CA

01-0000 Retail Management Academy, (Fort Eustis, VA)

10-19-2011 Logistics Management Academy, (Newport News, VA)

SKILLS

Customer Service, Cashier, Inventory, Warehouse, Shipping& Receiving, Packaging, Stocking shelves, Data Entry, Scanner. Process Worker,

COMPUTER:

MS office, Excel, Word, Power point. Other software programs: advance internet research HARDWARE:

Personal computer, laptop, printer, fax machine, copier, scanner, bar code scanner, label printer, multi-lined telephone

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