Customer Service Rep, Clerk, Receptionist, Admin, Managerial
Resume:
Destiny Guillory
Houston, TX *****
**************@*****.***
My objective is to help and keep your company successful by doing all I can to keep the name and reputation in good standing. I have over five years of Customer Service Experience and I bring a very upbeat and welcoming attitude where ever I am involved. I know I am a great asset to any job simply because I learn very quickly, take on additional workload and will stand above all to get the job done. I also carry strong knowledge in sales, as I have over four years of experience. I show and possess outstanding leadership qualities and will always lend a helping hand to anyone in need. No matter the situation, I keep a positive attitude and never let my outside life interfere with my work. I am all for trying new things and encountering new tasks, so that I will have no limitations as to what I can do. As I am a very fast-paced learner, I also love constructive criticism, along with feedback whether negative or positive to help me be a better me and worker. There will never be a dull moment when working with me. I will fulfill all needs that need to be met, so if you are looking for a true believer and a hard worker, you have found the right person ! Authorized to work in the US for any employer
Work Experience
Sales Account Manager for (Acceptance Now)
Sutherland Global Services
January 2017 to Present
Responsibilities:
Collections
Selling products
Managing teams with training on needed selling material, as well as providing soft skills Outbound and inbound calls
Notating accounts
Updating personal information
Building rapport to find out what the best offer for customer is Processing payments
Offering additional services such as insurance (LDW), Warranty Protection and Benefits Plus Making adjustments to account status and providing approval or denial of extensions. Customer Service Representative
Empyrean Benefit Solutions (Temporary Job)
October 2016 to December 2016
Responsibilities:
14 Clients to work with
Helping employees enroll into their medical insurance Verifying coverage of current benefits
Taking inbound calls and making outbound calls
Sending out contact letters
Handling escalated calls
Managing the queue hold times
Requesting new ID cards
Accomplishments:
Allowed to take on more clients with overwhelmed call volume due to exceptional call history. An employee of a client called in to escalate a call to let a manager know how good of a job I did in assisting her. Donor Center Tech (Trainer), Medical Aide, Receptionist (Customer Service) Grifols: US
September 2015 to October 2016
Responsibilities
Scheduling donors: taking all personal information along with questionnaire, to input donor into the database. Completing physicals prior to access to donate
Diagnosing status for any STI, STD, or other possible diseases. performing a pre- screen and checking vital signs including: temperature, blood pressure, and pulse reading. Determine Hematocrit (HCT) and Protein via finger stick Promotes customer satisfaction through interaction and responsiveness to customer needs. Accesses donor pay card and ensures donor is awarded the correct payout after their donation. Perform set-ups, monitor, and disconnection of the plasmapheresis machine and donors. Provides appropriate feedback to ineligible donor candidates. Ensures donor confidentiality and ensures all donor screening information is complete and accurate prior to donation.
Establishes and maintains donor files in an organized and efficient manner. Maintains accurate and thorough documentation of necessary records. Accomplishments:
I came in as a new employee, my second month in I was offered a designated trainer position. I have been training new employees up until now.
Skills Used:
Very detailed examining of person and all of their paperwork to make sure everything is accurate, acceptable and up- to-date
Customer Service Representative (Recruiter)/ Call Center- Receptionist Xerox
November 2014 to September 2015
Responsibilities:
Taking inbound/outbound calls
Verifying insurance coverage
Renewing memberships
Refilling prescription by internet or fax
Accepting bill payments and mailing out bills
Enrolling and recruiting new members to join the medicare program Writing appeals
Accomplishments:
Moved up to senior team after my first 90 days and observation came back very acceptable Skills Used:
Phone etiquette, patience, Microsoft, Avaya and Excel Customer Service Representative (Area Lead), Cashier Walmart
March 2013 to November 2014
Responsibilities:
Working the Customer Service desk
Cashing and checks
Sending/Recieving bill pays
Printing and issuing money orders
Returning/exchanging items in store and from online Performing night audits and counting down registers Accomplishments:
Came from being a regular part time cashier, and worked my way up to a full time customer service representative and area lead
Skills Used:
Multi-tasking, patience, generosity and active hearing and eye contact Education
Dulles High School
Skills
Excel (5 years), Data Entry (4 years), Windows (4 years), Customer Service (5 years), Vital Signs (2 years), Documentation (3 years), Filing (3 years), Microsoft Office (10+ years), Inventory (4 years), Sales (4 years), Java
(3 years), Medical Terminology (2 years), Receptionist (4 years), Typing (10+ years), Cash Handling (3 years), Genesys/IWS (Less than 1 year)
Certifications/Licenses
First Aid CPR AED
March 2015 to March 2017
OSHA
March 2012 to Present
None expiry certification
Additional Information
•High Proficiency Typing (50+ wpm), And Very Focused
• Cash Handling (3 Years Experience)
•Super Energetic And Positive Attitude
•Multi Tasks And Able To Take On More Than One Task At A Time
•Fast-Paced, Quick Learner And Hands On
•Reliable and Trustworthy
•Willing To Take On Multiple Duties At Once.
•Always Up To Challenge Myself
Precise, Thoughtful and Helpful
Language
•English- Proficient
• Sign Language- Proficient
References:
Peables Ukachukwu- Private Duty
Ariel Hines- Mentor and Counselor
Michael Miller- Former Hospitality Trainer
2 years of Health Science Class (hands on)
2 years of Hospitality and Tourism
Contact this candidate