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Operations / Project Management / Leadership

Hastings, Minnesota, 55033, United States
December 31, 2017

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**** ******** ****, ********, ** 55033 651-***-****

Dear, Search Committee:

In my career, I have seen many examples of leadership. I believe that what separates the successful from the rest is a higher level of contribution toward the organization’s most important goals. I am that type of leader. I have lead teams in every core area of business. I’ve contributed to hundreds of process improvements and new product launches throughout my career. I love figuring out the technical aligned with the business. I can mentally zoom in and out, from the concrete details, to abstract business strategies. I connect them. I then show stakeholders at all levels – CEOs, to technical engineers, to customers – how to also connect them and navigate through the created processes. I love and am good at training, developing and mentoring technical and non-technical teams.

I’ve often stepped in when no one else wanted to. I will get in the trenches to spot opportunities for improvement and cost savings, lead the team by example, and know – firsthand – that things are running at optimum levels. I have managed projects and initiatives that established direction, addressed change and growth, steered best practices, and elevated morale. I have increased productivity levels and profitability to new heights while cutting costs. My leadership style is empowering and transparent, open to suggestion and directive when the job needs to get done.

My accompanying résumé highlights my background and qualifications. By connecting internally and externally at all levels of business senior leadership to customers and vendors, delivering innovative improvements, and displaying a talent for troubleshooting and problem resolution, I have created a peacemaker image and “get-it-done” reputation with the organizations I serve. I would certainly appreciate an interview to explore your needs in greater depth – and of course how I can help you meet them. Thank you for your consideration; I look forward to the next step. Respectfully,

Jim Bzoskie Jr

Continuous Improvement

Streamlining & Efficiencies

Cost Control / Reduction

Project & Initiative Leadership

Customer Service

Marketing & Sales

Product Management

Operations & GM Roles

Talent Training & Leadership

Relationship Management

Risk Management


2745 Rushmore Road, Hastings, MN 55033 651-***-**** ORGANIZATIONAL LEADERSHIP


Forward-focused, engaging influencer with more than two decades of repeated success as trusted business partner, advisor, and contributor. Connect with people CEOs and Boards, to those on the front lines and behind the scenes. A laser listener. Focused. Responsive. Respected client and employer advocate with unbroken record of performance and support.

Enjoy leading change; and breaking operations, projects, and initiatives into controllable pieces. Manage the moving parts with both precision and fun!

Elevate teams. Always ask “Is there a better way?” Model execution hows and whys beyond whats of the vision. Thrive on encouraging contagious success; helping talent think of, aspire to, and achieve goals previously off the radar. PERFORMANCE FEEDBACK

“Jim’s competence ... projects on schedule, building a great staff, cutting costs, helping us work more efficiently, made our business stronger.” ~ Joseph Slapnicher, O.D., Optometrist / Owner, Rivertown Eye Care


“Jim was influential ... never hesitant to help with problem resolution ... when you hire Jim, I’m confident you won’t be disappointed.”

~ Monte Young, Vice President of Operations, Mid Continent / Norcraft CAREER TRAJECTORY

Practice Administrator / Business Manager, RIVERTOWN EYE CARE, Hastings, MN, 2015 to October 2016

Led all aspects of day-to-day operations for 4-physician optical clinic, including nearly $1M year-long renovation. Operations Manager – COO / Partner, PERFECTDREAMER SLEEP SYSTEMS, Las Vegas, NV, 2013 to 2015

Member of Executive Team that influenced and led growth from 30 to 100 distributor locations across the U.S. NORCRAFT COMPANIES / MID CONTINENT CABINETRY, Eagan, MN, 1998 to 2012 Director, Product Configuration, 2006 – 2012

Product & Systems Training Manager, 2001 – 2006

Continuous Improvement Team Leader, 2003 – 2012 / Custom Products Manager, 1998 – 2001 Customer Service / Marketing Supervisor, 1998 – 2000

Managed organizational departments’ product configuration (R&D, Marketing, Operations, IT, Engineering, Service, Customers, etc.) – from incarnation to product launches. Marketing Manager, EASTMAN KODAK, Eagan, MN, 1995 to 1998

Managed strategy / execution to grow MN, IA, WI, SD, and ND territory; group named Target’s #1 Vendor of the Year. General Manager / Store Manager, FURNITURE HOUSE OF HASTINGS, Hastings, MN, 1992 to 1995

Boosted sales 40% through staffing and invigorated marketing campaigns. Additionally increased profit margin 20% by redesigning and delivering higher-end product mix. EDUCATION


Business Administration; Marketing minor (1994)

“We underwent a major construction and

renovation project spanning nearly an entire

year. There were many moving parts,

people to deal with, and big decisions to be

made on a daily basis. I can truly say we

would have not made it through the process

had it not been for Jim. A dedicated and

knowledgeable leader; and all-around great

person.” ~ Eric Slapnicher, O.D., Optometrist

and Owner, Rivertown Eye Care

Negotiated bulk of business to yield 17%

favorable savings ($1M+), predicated on

hitting sales goals with brokers.

Repeatedly hit those metrics, with year-

over-year sales increases of 50%.


RIVERTOWN EYE CARE, Hastings, MN 2015 to October 2016 Practice providing eye care and fashion for Hastings, MN and its surrounding communities. Services encompass examinations, preventions and treatments, pre- and post-op care, and more. Practice Administrator / Business Manager

Recruited by owners to lead day-to-day business operations of 4-physician optical clinic. Managed staff of 25, with 4 management direct reports (Optical Store Manager, Paraoptometric Technician Supervisor, Patient Care Coordinator Supervisor, and Claims / Billings Supervisor). P&L for $2M+ in annual revenue.

Talent: Recruited and interviewed new hires; coached, mentored, and led employee training. Oversaw Human Resource functions, including onboarding, orientation, performance documentation, and terminations. Implemented Staff Appreciation Program to promote high morale. Managed staff certification programs and schedules. Arranged for staff to attend continuous improvement seminars. Led Continuous Improvement meetings on Patient Care, Patient Eyewear sales, and HIPAA compliance.

Facilities Leadership: Managed eye clinic’s $750K+ remodel, and kept business profitable and operational during year-long renovation. Oversaw final Architectural design plans. Coordinated work with all Subcontractors; and with Geotechnical Engineers to identify issues with building’s original soil conditions. Scouted and leased temporary building to house Optical store off site during renovations. Held accountability for patient, employee, and contractor safety during renovation. Directed business systems installation in temporary building, including POS systems, telephones, and computer systems. Moved all Lab equipment to temporary Optical. Relocated Reception functions during renovation. Moved Sales Operations off site for 4 months. Partnered with Interior Design firm and Artisans to create ultra-premium eyewear sales floor. Commissioned customized retail displays and art pieces. Kept Clinic portion of building open during renovations, and oversaw work performed at night. Saved $200K alone in risk mitigation and management efforts.

Technology & Equipment: Managed scope and control for all technology systems. Identified major security breach, averting permanent damage. Oversaw company-wide computer system upgrade to modern equipment, including medical device purchase and lease agreements. Maintained all medical and computer systems. Networked all medical equipment to centralized server. Negotiated favorable lease on $90K Optical Coherence Tomography Scanner (OCT), and renegotiated previous contracts to more favorable terms. Maintained and secured patient data in accordance with Federal Law. Directed work of IT vendors and consultants for ongoing system upgrades and maintenance. Increased awareness of Dry Eye Center and cutting-edge Lipi view scans / Lipi flow treatments. Promoted use of Diopsys VEP

(visual evoked potential) and ERG (electroretinography) equipment to benefit targeted patient profiles.

Organizational Leadership: Authored disaster recovery plan across the business. Monitored business P&L in tandem with Accounting. Worked with bank officials to secure project financing and refinance previous loans. Improved cash flow. Partnered with corporate attorneys to facilitate the sale of the business from one physician to another. Managed business appraisal to determine company’s sales value. Helped establish Physician incentive plans. Orchestrated pharmaceutical vendor meetings. Initiated metrics to measure Physician efficiency and profitability per patient.

Service & Relationships: Handled patient concerns. Worked closely with physicians and staff to set daily flow while optimizing patient care and clinic throughput; and to optimize the patient experience. Maintained Clinic’s Patient Relationship Management system (Patient Recall, Patient Birthday, Scheduling, and Payment System). PERFECTDREAMER SLEEP SYSTEMS, Las Vegas, NV 2013 to 2015 National name brand mattress broker, with small, low overhead locations that save communities money by spending it back through the economy with national and “word-of-mouth” advertising. Acquired / spun out to PerfectDreamer SleepShop. Operations Manager - COO / Partner

Recruited by partners to manage company’s day-to-day operations. Executed on business model of setting people up in their own sleep stores. Contracted with private label and large manufacturers to custom make products in their plants; and to provide special materials for formulations. Member of executive team that influenced and led growth from 30 to 100 brokers across the U.S.

“Jim is the ultimate Product and Project

Management professional ... always keeping

manufacturing in the loop ... thorough,

resourceful and relentless in meeting his

company’s growth and bottom line ... well

respected ... I highly recommend him.”

~ Steve Woolard, Plant Manager, Lynchburg, VA;

Mid Continent Cabinetry / Norcraft Companies

Guided teams through 50+ continuous

improvement initiatives, including on-

time delivery improvements, new

product introduction process, and

dramatically dropping finish defects.

JAMES S. BZOSKIE, JR. (PerfectDreamer) cont. 651-***-**** Page 3 of 3 Supported National Network of Distributors. Managed a staff of 15. Negotiated terms and sales with independent brokers buying locations. Played an advisory / small business consulting role on industry, channels, profit strategies and entrepreneurial business operations. Involved with all phases of the business, from design and testing, through value engineering, price points, and costing.

Vendor Relations: Sourced premium customized sleep systems from vendors to sell under the PerfectDreamer brand name. Negotiated sleep system construction, logistics, and financial terms. Slashed 30% in freight costs with carrier / vendor consolidation efforts.

Communications: Traveled across the U.S. to educate new Distributors about sleep system technology; and to support new distributors. Led 4-day educational tours to prospects at the World Trade Furniture Show, Las Vegas, NV.

Corporate Image: Played key role in transitioning company’s model and brand (formerly Ideal Furniture). Converted new branding across nearly all 50 states, including Alaska and Hawaii. Created and managed social media functions. NORCRAFT COMPANIES, Eagan, MN 1998 to 2012

Kitchen/bath manufacturing leader representing comprehensive portfolio of highest-quality cabinetry lines.

Guided Mid Continent / Norcraft’s R&D, Engineering, Marketing, Configuration, Programming, Customer Service and Sales through hundreds of new product launches.

Launched millions of dollars in new product introductions through harmonious product development.

Directed managers and cross-functional teams; managed 30 projects simultaneously; co-led $1M modeling program. Director, Product Configuration, 2006-20012

Asked to apply technology tools and extensive data analytics to optimize product selection / placement. Hired, trained, supervised and evaluated 3 direct reports; led dozens of indirect reports.

Managed all organizational departments’ product configuration timelines (R&D, Marketing, Operations, IT, Engineering, Service, Customers, etc.) from incarnation to product launches. Managed cross-functional teams, and 20+ functional managers (plant managers, vice presidents). Integrated functional areas into a cohesive group. Managed an average 30 projects simultaneously (3- 5 products monthly) accounting and telecommunications, to quality, production and pricing. Empowered with authorization, agenda, to sign-off. Personally monitored accounts with service/quality issues.

Product Leadership: Managed key parts of business facilitating new product launches comprising 70% of sales from 2009-2012. Recruited and trained company’s first in-house product catalog developer.

Program & Project Leadership: Co-led $1M modeling program – prototype to testing – adding accessible product line for aging populations. Helped lead 20/20 AutoCAD electronic data interface implementation, positioning orders directly into system.

Product & Systems Training Manager, 2001-2006

Continous Improvement Team Leader, 2003-2012

Tapped for product knowledge and selected as one of 10 to earn Continuous Improvement Team Leader Certification. Met annually to identify company’s top 10-20 issues; then weekly to brainstorm problem solving.

Continuous Improvement: As member of Continuous Improvement Group’s internal 4-person team, created first Product Development Process clarifying timeline around high-frequency production (new product requests every few months). Co-authored accompanying handbook.

Staff Development & Best Practices: Led monthly training meetings in best practices (systems, processes, and products) for new sales / service hires. Developed training materials on topics ranging from software to products. Custom Products Manager, 1998-2001 / Customer Service & Marketing Supervisor, 1998-2000 Integrated distribution functions during centralization of 5 East Coast / West Coast distribution centers to corporate headquarters. Implemented centralized ordering, job scheduling and project tracking systems. Took overlapping role overseeing special quotes (full custom line of cabinetry). Signed off on all engineers’ line drawings for key area producing niche, price-point and customization products. Acted as main link with engineers, sales representatives and customers.

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