Customer Service Sales

SEBASTIAN SILVA

**** ** ***** ***, ******* Club, FL 33015 C: 305-***-**** *********.*****@**.***

Dynamic and people-oriented individual, with more than twelve years experience in management, business administration, customer service, and operations. Exceptional expertise in client relations, dispute resolution, and team building. Ability to work with accounting and management staff to build an operational and financial forecast and budget. Dedicated and effective to excels at using proven methods to successfully cut cost, streamline operations and increase productivity. An inspirational servant leader with proven success in coaching, mentoring and motivating teams to achieve company goals. Enthusiastic who leads by example and ensures the execution of all safety, training and service operations policies. Passionate - Dedicated - Calm under pressure - Self-motivated - Bilingual (English and Spanish)

- Microsoft Office expert - Operations management - Process improvement strategies - Troubleshooting and problem solving - Staff training and development - Forecasting and Purchasing ability - P&L management - Inventory control - Turnaround strategies - High level of Customer Service - Sales Management

PROFESSIONAL EXPERIENCE

Assistant Plant Manager

ImageFirst Healthcare Laundry Specialists - Columbia, PA January, 2015 - December, 2017 (3 years)

Manage all aspects of plant operations including personnel, productivity, safety compliance, maintenance, equipment operation and departmental communication. Provide production reporting to all company executives. Manage and execute all human resource functions as they relate to plant operations. Manage and assure plant is operating within OSHA, BBP and Universal Precaution guidelines and standards according to company policy. Additional focus on financial budgeting, forecasting, vendor negotiations, plant improvements, cost reduction and administrative compliance.

• Reduced and controlled expenses by 40% in a six months period.

• Significantly Increased employee engagement.

• Spearheaded turnaround of plant struggling with poor morale following years of ineffective plant management and poor performance tracking measures.

• Reduced Turnover from 20% to 1% in a six months period.

• Served as mentor to junior team members.

• Led a team of 72 employees with five direct reports.

• Managed operations following budget requirements.

• Maximized employee retention by creating positive work environment.

• Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems. Led business development evaluation/business analysis.

• Reviewed the performance of subordinates by conducting "Quarterly Reviews." Developed and shared best practices across the company, including two employee development programs.

• Communicated effectively with operators and supervisors on a technical level. Valet Manager

Acqualina Resort and Spa on the Beach - Sunny Isles, FL November, 2013 - January, 2015

• Led a team of 32 valet employees with three direct reports in a five diamonds, five stars resort.

• Participated in the Executive Forbes Travel Guide Training Program in 2014.

• Increased communication through out the different areas of the resort.

• Won “Department of the Year” in 2014.

• Improved customer service ratings through constant training and development of the staff.

• Increased employee engagement by creating a development program to promote within the company.

• Promoted a safety-first environment and increasing guest satisfaction.

• Successfully passed "Mystery Shopper" visits that determined the resorts continuation as one of the few five star resorts in South Florida. Airport Operations Controller

Avianca Airlines - MIAMI INTERNATIONAL AIRPORT

May, 2010 May, 2012

• Prepared passengers and aircraft for landing, following procedures.

• Participated in preflight briefings.

• Checked passenger and cargo distributions and fuel amounts to ensure that weight and balance specifications were met.

• Worked under pressure coordinating the checking/pre-boarding/boarding processes.

• Ensured the completion of all required aircraft forms, logs, Monitored the arrival, parking, refueling, loading, and departure of all aircrafts and reports.

• Monitored the arrival, parking, refueling, loading, and departure of all aircrafts.

• Ensured compliance with all Federal, State, Local, and foreign regulations.

• Ensured that all company procedures and Federal Aviation Regulations were adhered to.

• Ensured the aircraft was clean and prepared for flight with provisions on board for the safety and comfort of the passengers.

VP of Sales

Globalparts - Bogota, Colombia

July, 2008 - September, 2009

• Managed a $1M sales portfolio. Led sales calls with team members to establish sales.

• Created and directed sales team training and development programs.

• Managed a regional sales staff of five members.

• Wrote sales slips and sales contracts.

• Shared product knowledge with customers while making personal recommendations.

• Maintained friendly and professional customer interactions

• Trained in negotiations and time management.

Senior Sales and Operations Manager

Directv - Bogota, Colombia

May, 2005 - June, 2008

• Managed a portfolio of multiple dealers/franchises, which generated over $500K in revenue per year. Led the sales and operations force of over 300 reps.

• Developed high-level relationships with key executives and government representatives in the region.

• Grew company’s franchises by 25%.

• Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.

• Awarded for the best region and personal sales growth for eight consecutive quarters.

• Training and development of the sales team for cold sales.

• Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.

• Supervised 10 account managers.

• Worked closely with company executives to identify new business opportunities, and developed my territory.

• Negotiated details of contracts and payments along the necessary order forms. EDUCATION

BBA, Business Administration (Non-Completed)

UNIVERSIDAD DEL META - Villavicencio, Colombia

December, 2008

Additional Courses,

Executive Training Program - Forbes Travel Guide.

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