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Customer Service Manager

Wilmington, North Carolina, United States
December 31, 2017

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Carol Lee Haigler (910)-***-****

Employment History

Never Stop Select Services telephone sales agent Wilmington NC

October 2017 to present

Papa John’s Pizza delivery driver/restaurant prep Albemarle & Wilmington NC

April 2017 - September 2017

Pizza Hut delivery driver/restaurant prep Wingate & Albemarle NC

July 2016 - September 2016 then again April 2017 - May 2017

Wilmington Air, Heating and Air Ventilation Wilmington, North Carolina

March 8, 2016 – July 1 2016 Owner: Jimmy Mansfield (910)-***-****

Summary of Job/Position:

Answer phones, customer service

Collect a database / spreadsheet of customers, updating daily.

Sale service contracts (commission based)

Identify and solve customer concerns.

Schedule monthly service calls as well as emergency calls.

Data entry, technician invoices, customer contract renewals.

Collecting, receiving, processing payments; accounts receivable/payable (Quickbooks).

Transport technicians, and permit processing.

Communication with realtors, property managers via email.

Collect postage mail, key holder.

Quality Comfort Heating and Air Ventilation Stallings, North Carolina

Start Date: 10/2007 - End Date: 1/2015 (7 years) Owner: Tony McAllister (704)-***-****

Summary of Job/Position:

●Dispatch technicians, mapping, telephone customer service.

●Identify and solve customer concerns.

●Order parts and work with suppliers of HVAC equipment.

●Schedule monthly service calls as well as emergency calls.

●Data entry, technician invoices, customer contract renewals.

●Send manual renewal forms to customers.

●Receiving and processing credit card payments; accounts receivable/payable.

Killingsworth Environmental Pest Control Indian Trail, North Carolina

Start Date: 2/2003- End Date: 7/2007 (4 years) Supervisor: Ann Knight (704)-***-****

Summary of Job/Position:

●Telephone customer service; account representative for specific areas.

●Pest Control and scheduling software programs.

●Phone sales and services. Commission driven.

●Schedule routine termite maintenance and up-sale pest control packages as needs are identified.

●Solve customer concerns and issues.

●Scheduling, mapping, billing, and daily manual reports.

●Key holder.

Union County Public Schools Weddington, North Carolina

Start Date: 1993 - End Date: 2002 (9 years) Supervisor: Jerry Helms (704)-***-****

Summary of Job/Position:

●School bus driver for 4 years.

●Weddington district Coordinator/Transportation specialist for 5 years.

●Ability to obtain an appropriate valid CDL licenses.

●Supervise daily activities of providing students with safe and efficient school bus transportation.

●Make effective and immediate decisions under pressure.

●Recommend and assist in the implementation of goals and objectives.

●Plan, prioritize, assign, and review the work of bus drivers, including payroll.

●Answer questions and provide information to school system, parents, and department staff.

●Investigate problems to reach a mutual ground for all parties well being.

(Relevant Experience)

Skills and competency through work and training;

Computer and Internet knowledge, Microsoft software, Quickbooks knowledge, clerical, data entry, reports, schedules, planning, detail organization, record keeping,

Billing; accounts receivable and payable, filing, faxing, copying, emailing.

Efficient, dependable, self-reliant, creative, secure, team player.

Thank you for your time and consideration. I look forward to hearing from you with any additional questions or concerns. Carol Haigler


Elaine Sprouse 910.713. Chaplin and Sister in Southport NC

Casey Helms 910.274. UNCW Student and Daughter in Wilmington NC

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