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Customer Service Manager

Houston, Texas, United States
16.00 hr
December 31, 2017

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Diana Canul

**** ****** **.

Houston, TX *****

Phone: 713-***-****


OBJECTIVE: To obtain employment with a company or institution that will allow furthering expanding my experience in any field and implementing my proven skills.

QUALIFICATIONS: Self- motivated, bilingual in English and Spanish, have a current notary license, work well with minimal supervision, reliable, fast learner, 10- key by touch, filing, data entry, phone skills, billing, collections, A/R, A/P, good public relations, and heavy cash handling experience. Computer skills include Microsoft Word, ASI system, Excel, Power Point, and QuickBooks.

EDUCATION: Stephen F. Austin High School Houston, TX


Oct 2016 Credit Central, LLC

to Branch Manager



Maintain a mindset of producing profit.

Are on time present on all days a branch is open for business unless approved in advance by Supervisor

Coordinate the activities of 2-4 clerical and collection personnel

Train new clerical employees and update and develop their clerical skills and understanding of company policies

Approve in writing and close all new loans

Prepare reports for management

Recommend legal actions on seriously delinquent customers

Approve all branch expenses, loans, and other disbursements.

Verify cash monthly by balancing cash drawers and maintain cash account record.

Complete and report the branch statistics to Supervisor each week and month-end.

Answer telephone

Telephone and send collection material to past due customers

Accept and post collections obtained at the counter.

April 2016 UT Physicians

to Patient Access Representative

June 2016 (Scheduling Dept.)


Answer telephones and direct callers appropriately.

Able to provide requested information properly in regard to clinic location, services and physicians on staff.

Schedule appointments and obtain proper demographics from patient in regard to insurance and billing information.

Communicate the need for referrals, authorizations, and pre-certifications to the patient.

Provide proper information to the patient in regard to their financial responsibility and offers financial counseling if needed.

January 2015 A1 Personnel Inc

To Community Health Choice

March 2016 Member Services Rep.

Answer and call track incoming calls related to eligibility and provide information regarding all CHC benefit plans. Knowledge and acumen to accurately and concisely answer and document incoming and outgoing calls, specific mail outs to members requesting information and the administration of returned mail for benefit plans.

Offer excellence customer service through daily phone interaction with members and providers.

Accurately process Primary Care Physician changes into the system.

Assist members processing payments over the phone.

Responsible for outbound calls to members including new member welcome calls and other follow-up call assistance needed to service member’s needs.

Assist members and Providers with Explanation of Benefits.

April 2012

to Texan Credit Corporation

April 2014 Branch Manager

Provide and enforce customer service with an emphasis on customer retention

Establish credit limits considering such factors as collateral, employment and residence stability, willingness to pay and ability to meet financial obligations

Reach monthly goals and standard

Approve and close all new loans, former borrowers, loans increased, and delinquent renewals

Ensure all collection work is completed on a daily basis. Communicate (by phone or by field visit) with past due customers to resolve delinquency issues

Sell renewals to every customer that qualifies

Keeps record of all loan applications

Order office supplies

Maintain a sufficient amount of cash on hand and in the bank at all time

Complete all reports required by management

Check computer reports daily making certain all figures are accurate

Pick up bank bag and make daily deposits

Process payments, renew accounts and maintain up to date customer information

Directly supervise all employees in the office. Determine employees work schedules and composition of duties.

Maintain the cleanliness and organization of the office

July 2008 KJC Auto Title Loan Corp


Aug 2010 Branch Manager

Process title loans

Sat down with client and filled out the application

Gathered all required paperwork and information from customer to process the title loan.

Answered multiple phone lines

Make sure all titles were sent to tax office and were logged in when they arrived

Did collection calls for coming due, past due and default customers

A/P and A/R

Process payroll and schedules for employees

Gathered all information to send default accounts to repossession.

Took customer payments and input them into the title loan software.

Responsible for the end of day reports and deposit on a daily basis.

Other multi task clerical duties

Creating ways to increase productive and performance of the branch

Manage and coach branch staff,

Maintain a positive, energetic and motivated branch staff

Oversee and participate and branch marketing (customer marketing referrals)

June 2005 United Auto Auction


September 2007 Registration Clerk

Register auto dealers to permit them to purchase vehicles from the Auction

Ensure that all auto dealers’ licenses were current.

Answered multi line phones

Copies identifying data, such as name and address, from application onto registration list

Records change of address or name onto registration list

Also, helped in the title department, sale of vehicle, and various clerical duties

Responsible on auction day to take payments from dealers

January 2000 Lyndon B Johnson Hospital

To Clerk

April 2003

Greet patients and visitors in a prompt, courteous, and helpful manner.

Worked in the Hospital’s Gift Shop and Information Desk.

Identify incoming patients with acute needs and immediately notify medical staff of the concern.

Assisted in the hospital gift shop as a cashier, stocking goods, and inventory of the Hospital gift shop.

Answer telephones, screen and route calls to appropriate destination.

Screen visitors to clinic, assuring property security. Assure all visitors are escorted to service areas beyond reception rooms.

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