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Data Entry Customer Service

Houston, Texas, United States
December 30, 2017

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Arlene Jackson

Cell: 832-***-****


To obtain a challenging position in a well-established practice that will utilize and benefit from my past skill sets as an Administrative Assistant, Accounts Payable/Accounts Receivable Assistant, Data Entry Specialist, Clerical, Customer Service or Billing Clerk position. Allow me to demonstrate my ability to perform a variety of multiple projects. Function as a committed team player.


MS Office, Typing (50 plus), Ten Key (12,000 plus), MS Word, Excel, Outlook, Data Entry, Jack Henry, NCR 7766, IBM/IDX System, AS400, Computer, E-Mail, Internet, Record Management, SAP (Certificate), ADP (Automatic Data Processing), Oracle, Extra, Touch Point, Direct, Clear Claims, Core, Baan, Knowledge Link, Knowledge Lake, Rimba, FileMaker Pro, People Soft, Aegis,


Toyota Financial Services –Sutherland Global (Permanent – NONE CONTRACT) September 2016 – November 2017

Customer Service Representative

Answer inbound calls, research account information. Review and explain transaction history details. Post vehicle payment, apply credit and answer payments questions, explain details of account history, allocate funds correctly and direct customer to appropriate department to resolve account issue.

UNIVERSITY OF HOUSTON - CENTRAL (Contract) Oct 2015 – Jan 2016

Accounting Clerk l/Accounts Payable Dept.

Review and prepare invoices to process and create vouchers in People Soft. Input general account information into various systems.

Apply appropriate taxes and shipping charges. Scan invoices to a folder and upload invoices into People Soft System. Request voucher payment approval.

Sign for and check UPS and FedEx package delivery upon arrival, record packages delivery in log book, send e-mail notification of package, verify each package is signed out upon pick up.

Perform job duties until duration of contract ending. Employee on LOA returned.

BHP BILLITON (OIL & GAS) (Contract) Jun 2015 – Sep 2015

Data Entry Run Ticket Clerk

Retrieve FedEx packages for Cruel Oil Tickets; sort and organize tickets in batches, by date order, by hauler/transporter to index.

Create back-up folders and maintain a daily log sheet in Microsoft Excel.

Editing information ensure complete and accurate entries done in Rimba System.

Perform all duties of project until initial agreement duration of contract ended.

CAPITAL ONE BANK (Contract) May 2014 – Feb 2015

QC Analyst/Data Entry/Quality Control Dept.

Input accurate data entry of 700 letters or more daily. Monitor status stages of claim and assure accuracy of credit granted, interest, charge offs or reversals are applied.

Quality Control Team, letter QC to improve regulatory errors identified.

All fees and refund must balance to what is posted to customer account.

Analyze and confirm letter is correct and letters are mailed to the customer within the specified SLA time frame.

Daily data entry record and maintain updates in MS Excel spreadsheet with cardholders account number, claim number, letter type, dollar amount and address.

Perform all duties of the contract until the layoff. Business Office relocated out of state.

SWIFT ENERGY (OIL & GAS) Jul 2013 – Jan 2014

Accounts Payable Assistant/Accounts Payable Dept.

Assist in assigned duties to maintain and perform a variety of accounts payable functions. Data entry 600 invoices, process invoices three-way match, match invoice to the purchase order and the receiving report.

Daily open mail, upload electronic invoices, input accurate data entry of accounts payable invoices, researches all vendor information which is interfaced into Oracle from ADP.

Initial contract duration extended an additional three months/Assignment completed.

ASPEN TECHNOLOGY (Contract) Dec 2012 – Apr 2013


Screen and direct incoming calls to appropriate party.

Update company directory, assist greet and direct visitors, maintain visitors log in sheet, schedule conference room meetings and cancellations, develop and maintain filing system, order supplies and keep inventory.

Contract initial agreement duration completed.

BBVA COMPASS Sep 2012 – Dec 2012

Data Processing Specialist

Process batches of checks for medical and utility bills for customers account accurately data entry in a timely manner.

Put in imaging system, apply and post correct payment, account number, routing number and dollar amount.

Contract initial duration ended early. Employee returned early from maternity leave.

LUFKIN AUTOMATION - (OIL & GAS) Feb 2011 – Feb 2012

Billing Assistant/A/R Dept. Receptionist (Lunch Relief)

Enter all Service Order Tickets of Field Service Order information into SAP/Baan (manufacturing software). Enter EDI (Electronic Data Processing Information) into SAP/Baan.

Check to make sure all requested coding is there before transmission of EDI invoices. This included order entry into MS Excel spreadsheet, matching service orders, scanning invoices and then backing up information to appropriate servers.

Make sure codes are correct before transmitting invoice; submitted sales revenue via MS Excel spreadsheet and maintain items for inventory and file all documents.

Initial contract duration agreement extended. Perform duties until client ended contract.

TECHNOCYCLE Oct 2010 – Jan 2011

Administrative Assistant

Input complete monthly expense reports, create MS Excel spreadsheet, data entry, filing, faxing, answer and direct calls, and fill work orders.

Generate invoice for accounts payable and accounts receivable, run errands, schedule appointments, make travel arrangements and calculate employees timesheet.

Make follow-up calls with clients, prepare travel event, coordinate meeting, and lunch delivery. Keep record of daily incoming log, inform work crew of company changes and updates.

Indefinite assignment. Perform duties until contract ended.

MARATHON OIL Jan 2010 – Jul 2010

Data Entry Specialist

Enter and edit data in Midas Well Master.

Input well information, such as Edit Well, Bore Details and Completion Details on the internet in MS Excel spreadsheet. Input data daily accurately in a timely manner.

Indefinite assignment. Perform duties until contract ended.


Receptionist/Xerox Assistant

Perform general administrative work, direct incoming and outgoing calls; schedule a conference room staff meeting.

Greet visitors, give staff notification of appointment availability and cancellations. Make business card, fax, file, sign for package, assist with Xerox machine, maintain and reorder supplies.

Indefinite assignment. Perform duties until contract ended.


University of Phoenix (Continuing)

Elkins Institute

University of UL

Northside High (Diploma)

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