Customer Service Sales

JAY TANENBAUM

** ***** ******* ******, ****** Stream, N.Y. 11580

mobile: 516-***-**** Email: ********@*****.***

KEY QUALIFICATIONS:

My more than 25 years of Customer Service related experience (including 15 years as a residential Doorman serving high-profile residents, and as the first point of entry contact in a high-traffic commercial building), has afforded me the ability to relate easily to customers/tenants/residents. I routinely and successfully anticipate their needs, proactively offer solutions, and provide security and privacy. I pay close attention to detail and have a proven ability to multitask without compromising building security. I take great pride in my work and in serving my customers’ needs. WORK EXPERIENCE:

Freight Elevator Operator, Guardian Service Industries Inc. New York, New York May 2016-August 2017

• Operation of the freight elevators at two exclusive, high traffic commercial buildings

(10 Hudson Yards, NYC and 55 Water Street, NYC).

• Enforcement of elevator security, safety and fire protocols.

• Responsible as the liaison between contractors, tenants and building management. Sales, Customer Care and Regulations Enforcement, Daze, Baldwin, New York May 2014 - December 2015 (self employed while pursuing part ownership stake)

• Increased retail sales and managed inventory.

• Responsible for customer conflict diffusion, enforcement of NYS regulations and theft recovery.

• Assisted with research, marketing and development needed to achieve our main goal of opening a second retail store location.

Doorman/Concierge, Vesta 17 Condominium, New York, New York November 2001 - April 2014

• 14 years extensive experience in greeting residents/guests in a courteous manner.

• Full check point security screening of all deliveries, workmen and building guests.

• Assist residents/guests with luggage, strollers, bicycles, packages, and hailing taxis.

• Provided detailed record keeping of residents complaints or comments and passed the information along the proper channels.

• Full management of the package room, including meticulous record keeping, security and proper notifications to the residents of their packages.

• Responsible for answering the phone and directing calls appropriately.

• Prompt resolution of high tension or disagreeable incidents occurring in the lobby/entrance.

• Constant maintenance of the cleanliness to the Doorman’s station, lobby and entrance.

• Continuous “as needed” snow shoveling and general sweeping to the front sidewalks and curb.

• Occasional cleaning and upkeep of Bathrooms, Trash Compactor room, separation of garbage/ recycling items, hauling and proper disposal of garbage. Assistant Manager, Seawane Country Club, Health Club, Hewlett Harbor, New York March 2000 - October 2001

• Assisted with the general operations, sales, opening and closing, cleaning and maintenance.

• Developed individual personal training programs. EDUCATION:

Graduate of Nassau Community College, Uniondale, New York

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