Customer Service Microsoft Office

Cecily Sterling

**** ******** *****, ***********, ** 32311

850-***-****, *.**********@*****.***

Targeting Entry-Level Position

Skills:

Over 10+ years of customer service related positions and experience.

Tallahassee Community College graduate offering a strong academic experience.

Significant clerical experience; superb typing, telephone and customer service abilities.

Consistently recognized for targeting and cost-effectively resolving challenging issues.

Proficient in Microsoft Office applications and Macintosh systems.

Solid ability to juggle multiple priorities and meet tight deadlines without compromising quality.

Education

University of Phoenix Online

Bachelor of Arts in Business and Administrations with concentration in finance

February 2010-Current

Tallahassee Community College

Associates of Arts Degree in General Studies

June 2004 to August 2007

Work Experience

Hot Prep Cook

Texas Roadhouse July 2016 – Current

Responsible for ensuring that all prepped foods are cooked to maximum safety temperatures and stored properly. Ensures that all prepped foods are readily available for customers consumption. Performs light cleaning duties to ensure safety of others and prevent cross contamination.

Cashier

Winn Dixie April 2014- January 2015

Responsible for processing customers in an expedient manner, while providing the company with opportunities to grow in profits by way of up-sales and ensuring repeat customers through providing excellent customer service, ensuring that personal knowledge of products that are hand and assisting the customers by price checking lower advertised prices and matching those prices according to company standards.

Keeping a visually pleasing atmosphere within the premises by ensuring that product is fronted and faced, performing janitorial duties as necessary and displaying sales signs clearly to provide customers with eye-catching displays.

Information Clerk

City of Tallahassee Star Metro - Tallahassee, FL January 2013 to April 2014

Was accountable for directing passengers around the urban of Tallahassee through the use of the transit system. During high stress times of traffic incidents and passenger disruptions or, necessary transit malfunctions, I became the middle person between the transit system and the necessary authoritative department such as the police department, healthcare, or fire departments, in a call center environment.

Acted as a cashier performing cashing handling and customer service duties at the center hub while providing potential passengers with directions and other general inquires, while providing excellent customer service and maintaining low wait times.

Customer Service Representative II

Hewlett Packard

June 2010 - August 2011

Was answerable for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources in a call center styled environment. Through quality assurance evaluations I ensured that customer service to all callers maintained a 97% positive rating. Ensured that effective training and program implementations to guarantee program's success.

Completed daily, weekly and monthly reports to document the success of the call center by providing statistics on each call center member, specifically noting the number of calls and amount of time dedicated to each call before providing both numeral visual outlines to monitor the service events through completion for compliance. Manage the service requests of customers through different access channels.

During slow or down times, reviewed customer feedback related to customer entitlement & case management, provided basic analysis of those cases.

Conducted processes for applications through compliance for the Florida Medicaid Providers Systems, through reviewing conformed applications, and then submitted them for further review, through state background, fingerprinting and quality assurances practices.

Provided quality control review of processed applications for previously processed application according to state and county laws and then delivered them for further processing by the state.

Cashier

Rainey Cawthon Distributors

March 2005 - March 2010

Ensured the execution of the company’s product statement by providing excellent customer service skills and helping to implement successful store practices, and generally providing customer retention and positive employee morale. Operated and successful maintained a positive cash flow within the company with little to no loss of profits or merchandise. Completed basic janitorial duties while maintaining a low wait time for customers and a visually pleasing atmosphere.

Detailer

Super Suds Car Wash

November 2004 – March 2005

Worked within a team to ensure quality care to customer vehicles, by way of cleaning vehicle interiors, and exteriors. Also maintained customer retention by ensuring that customers received exceptional customer service that exceeded company standards.

Assisted in the inventory of cleaning supplies, general cleaning duties to ensure a visually acceptable work area.

Salad Bar Preparer

Sonny’s BBQ March 2004 – September 2004

Prepared produce and fruits for customer salad bar in regulation with company policies, and attended training classes to ensure that customer and food safety regulations were always in compliance. Responsible for maintaining a clean workspace to prevent cross contamination of bacteria; that might become harmful to consumer.

Crossed trained in various staffing capacities; become well versed in the basic operations of the restaurant, constantly serving as backup dishwasher when staffing was required.

Responsible for maintaining high level of back produce and fruits required to properly run salad bar through learning how to order produce and developing a positive relationship with produce salesman. Introduced new options to salad bar to ensure variety and earning recognition for providing excellent customer service through use of knowledge about various aspects of the salad bar when answering customer queries.

Crew Member

McDonald’s August 2003 – January 2004

Responsible for processing orders quickly, efficiently and accurately to ensure customers satisfaction, through extensive training courses, learning the various components that were used daily.

In charge of maintaining a visually pleasing atmosphere; and ensuring consumer safety by staying in regulations with OSHA standards, and ensuring that foods were properly stored, constantly checking for potential cross contamination situations and immediately addressing them.

Accountable for providing exceptional customer service and friendly assistance to large amounts of patrons daily.

Other Capabilities

Excellent verbal and communication skills; 2013- Was part of team that earned Call Center of Year award for the City of Tallahassee.

Extremely flexible schedule; able to work overtime, weekends and or holidays.

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