Customer Service Representative

Sylvia Carter

Dallas, Texas ***** ***************@*****.*** 972-***-****

SUMMARY

Helpful and reliable professional with 10-plus-year vast experience in helping customers get what they want to their gratification and at the same time ensuring that productivity goals are met to the satisfaction of the company. Ability to work in high volume, fast paced, team environment. Great communication skills combined with profound ability to resolve problems arising to ensure recurring business opportunities. HIGHLIGHTS

Strong Customer Service Skills

Multi- Line Dispatching

Energetic work attitude

Computer and Internet Research Skills

Service Oriented

Courteous demeanor

EDUCATION

Psychology/Social Work Certificate

Stratford Career Institute, December 2006

Diploma

A. Maceo Smith High School

PROFILE OF EXPERIENCE

AAFES

Customer Service Associate - 2016- 2017

• Managed large number of incoming calls and inquiries regarding products and services

• Met all personal and customer service team targets and call handling quotas

• Handled customer complaints and provided appropriate solutions within specified time limit

• Processed customer accounts and inputted all data into the system

• Documented all customer calls in the Customer Reporting System Comcast Cable – 2015-2016

Customer Service Representative

• Inbound customer service and billing

• Completed payment data entry and service request s

• Promoted and sold new products and offered additional services

• Handled customer complaints and assigned account credits when required

• Explained bill cycles and processes to customers to ensure they understood their statements

• Negotiated with customers in an attempt to satisfy delinquent accounts Priority Fulfillment Services

Customer Service Representative - 2012-2015

Created new customer accounts and processed orders

Answered Inbound sales calls and generated customer inquiry requests

Resolved an average of 50 incorrect orders a week and researched delayed items

Utilized established escalation procedures to expedite customer complaints

Directed unresolved issues to appropriate manager/department for assistance Personalized Communications

Customer Service Representative – 2011- 2012

Answered inbound calls for an after hour answering service

Updated all medical staff on- call notification system

Assisted customers with message dictation, dispatching, and client connections

Provided accurate, valid, and complete information to medical staff RELATED SKILLS & ABILITIES

Experienced in managing projects and handling confidential information

Proficient in: Windows and billing software

Knowledgeable of office equipment: Multi-line phone systems, copiers, printers, scanners and faxes

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