Customer Service Medical

CRAIG LITOW

**** **** ***** #***, *****, FL, ****7, 954-***-****, ********@*******.***

OBJECTIVE

Seeking a challenging career that utilizes my skills in my area of competence and enriches my knowledge, and gives me a chance to be part of a team that contributes towards the growth of the organization, thereby fulfilling the benefits of job satisfaction and convenient professional growth.

EXPERIENCE

6/2014-12/15 Broward Health

Customer Service Coordinator

Supervisor Of Patient Access OP/IP

6/24/13 to 6/2014 All Pro Orthopedic and Sports Medicine, Pembroke Pines, FL

Insurance and Referral coordinator

. Verified all insurances

. Verified all referrals and Authorizations

. LOP Follow-up

2/2/2013 TO 6/17/2013

Integramed America/ ATTAIN Fertility

Coral Springs, FL

REVENUE CYCLE SUPERVISOR CBO

Supervise the payment posting process of ERAs, EFTs, and manual posting of patient and insurance receipts

Monitor compliance with corporate policies and standard procedures, to achieve consistent cash posting to meet corporate deadlines

Prepared backup for monthly dashboard reporting for 8 IVF practices

Maintained policies and procedures covering patient and third-party reimbursement guidelines

Responsible for overseeing IVF insurance verifications for 3 practices

1/1/2011 11/1/2011

Anthelio Healthcare Solutions, Inc.

Miami, FL

REVENUE CYCLE DIRECTOR

Maintaining current revenue while increasing revenue

Increasing client satisfaction

Acted as a liaison using communication channels between Anthelio and our clients

Facilitating monthly client status reports and delivering to internal RCM leadership

12/1/2006 TO 1/1/2011

Gallahad Dade Medical Center

Sunny Isles, FL

INSURANCE COLLECTIONS SUPERVISOR

Oversaw 5 FTEs responsible for the billing and collections for the surgeons and family practitioners

Manage the operations of 5 physician practices

Increased collections by over 25 percent in the first month

1/1/2000 TO 12/1/2006

Tenet-Hollywood Medical Center

Hollywood, FL

DIRECTOR PATIENT FINANCIAL SERVICES

Responsible for managing admissions, outpatient, emergency room, ancillary admissions, registration, patient financial counselors and centralized scheduling

Supervising and training of 20 FTEs

Developed and maintained policies per JCAHO guidelines

Oversaw the billing and collections for my assigned facility

1/1/2000 TO 5/1/2001

Tenet- Hollywood Medical Center

Hollywood, FL

ER ADMITTING SUPERVISOR

Supervision of 11 FTEs in admitting activities of the ER registration personnel

Oriented new personnel to department policies and procedures

Counseled employees on work related problems

Performed quality assurance of all ER registration staff’s work

Collected required deposits, co pays, deductibles and obtained all insurance authorizations

3/1/1994 TO 12/1/1999

South Florida Medical Equipment

Miami, FL

OPERATIONS MANAGER

Responsible for the day to day operations of accounts receivable billings and collection and accounts payable functions

Provided innovative solutions for complex problems related to Durable Medical Equipment industry

Oversaw government legislations with respect to DME industry

EDUCATION

HIGH SCHOOL DIPLOMA

June 1982

University School of Nova

Davie, FL

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