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Customer Service Manager

Lancaster, Pennsylvania, United States
December 30, 2017

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GREGORY KING 717.***.****

** **** *****

Lancaster, PA. 17602

E-Mail :

Professional Summary

An experienced logistics professional with a strong emphasis on

customer service looking for a career opportunity. Well versed in

air, ocean and over the road transportation as well as any pertinent

documentation preparation. A fundamentally solid performer who is consistently able to facilitate multiple projects and remain productive under pressure. Determined, ambitious and capable of benefiting operations on a multitude of levels. Focused on getting every task done with quality and pride. Looking to secure a position within a logistical as well as customer service capacity.

Areas of Expertise

*Logistics *Dispatch /Scheduling

*Freight Contracts *Customer Service

*Document Preparation*Fleet Management

*Customs Procedures *International Shipping

Key Responsibilities

>Compilation of Daily Activity Reports for Customers

>Fluent in International Transportation – Customs/ INCO terms

>Handle high client order volume - Call Center/Order Entry

>Escalated Customer Calls

>Negotiation of Freight Contract with Common Carriers

>Fluent in LTL, FTL, Air, Ocean Transport, Rail

>Inside sales / Retention

>Order Entry / Data Entry / Inventory

>Certified in Handling of Dangerous Goods

>Fluent in all MS Apps. / SAP / TMW / QuickBooks / AS400, Aljex, Dr. Dispatch.

Academic Profile

St. John’s University, Jamaica, New York

Bachelor of Science in Management 1996

Minor in Mathematics

*Dean’s List 1992-1993

*Dean’s List 1993-1994

Professional History

*Cambridge Farms LLC (PA.) – 1/2013- 12/2017

Operations Manager / Logistics Consultant

-Responsible for attaining a 99% on time delivery

rating as well as a 10/10 customer rating while being in charge of all shipments; inbound and outbound. Approximately 20 FTL per day.

-Gave drivers their direct routes on a daily basis

-Quoted customers freight rates for each shipment

-Rate each LTL, FTL, ocean shipment based on its own

Class and NMFC# and distance between points.

-Chose inland carrier for each shipment based on contract discount versus pallet rates.

-Confirmed carrier invoices matched the original quote given.

-Dispatched 25 power units on a daily basis and reviewed route and cargo with driver.

*Kamble Co. Transportation Inc. (PA.) (AZ.) – 6/2002-12/2012

Logistics Manager / Intl. Customer Service :

-Able to limit input indicators so that all drivers in the

field were routed correctly, saved fuel, and were rarely

dead headed back from original delivery destinations.

-Prepared daily activity reports for clients to advise

exactly where their orders were at any given moment.

-Gave quotes and took orders over the phone from clients.

-Dispatched 50 power units daily – 25 owner operators and 25 company drivers; reviewed all bills of lading and other paperwork with drivers.

-Prepared Customs Clearance paperwork for import shipments.

-Tracking & Tracing of all shipments in transit.

-Inside Sales

-Negotiated freight contracts with LTL, FTL sales representatives normally in person.

-Did manually cycle counts for inventory in warehouse.

*World Courier Inc. (N.Y.) – 6/1998-6/2002

Intl. Customer Service - Clinical Trials Division :

-Attained a 99.8% in on time delivery with regards to the success in the international process of maintaining

Integrity of delivering live human organs for transplant.

Over 400 shipments.

-Customer Service – Entered Orders and Gave Quotes

-Dispatch of trucks, airplane bookings

-Customs Documentation both Import and Export

-Took calls and entered information and handled bookings and documentation for Live Human Organs for Transplant

-Preparation of Dangerous Goods Forms

-Specialized in NAFTA Procedures for all Freight going into Canada.

*Merrick Bank (N.Y.) – 1/1996-6/1998

Customer Service / Collections

-Account Maintenance – Retention

-Handled approximately 90 phone calls per day.

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