Manager Service

ANGEL J. ROQUE

** * ******* **., ***. ***B • Denver, CO 80209 • 561-***-**** • ************@*****.*** SUMMARY OF QUALIFICATIONS

• Effective in using data analysis to demonstrate organizational impact

• Strong leadership and management experience working in diverse and team-oriented settings

• Extensive experience working with a variety of social impact organizations nationwide EDUCATION

Northeastern University, Boston, MA 09/2006-09/2010 Bachelor of Science in Economics

PROFESSIONAL PROFILE

Citibank, Client Service Associate, Palm Beach Gardens, FL 07/2017-12/2017

• Execute financial transactions in accordance with bank policies and regulatory and legal procedures

• Educate customers on utilizing available access channels with Citibank and assist them with their banking needs

• Resolve the financial affairs of customers and promote relevant products that enhance their financial health The Breakers, Server, Palm Beach, FL 10/2013-01/2017

• Delivered exceptional service and personalized attention to high-profile guests while fostering positive relationships

• Organized staff members to ensure completion of daily responsibilities and offer support to managerial staff

• Expedited multiple tasks simultaneously in a fast-paced environment to advance utility and productivity Lutheran Social Services, Disaster Case Manager, New York, NY 03/2013-08/2013

• Examined the long-term recovery goals of 30 affected clients daily and revamped their strategies for success

• Liaised with voluntary organizations at bi-weekly community meetings to coordinate relief efforts, share assets and information

• Lobbied FEMA and insurance companies on behalf of clients to maximize resources and supplies

• Secured $125,000 in pro-bono assistance and materials such as home rebuilds and appliances for a speedy recovery Center for an Urban Future, Research Assistant, New York, NY 09/2012-03/2013

• Interpreted quantitative and qualitative policy research reports concentrated on economic development

• Advised executive staff and identified policy recommendations; documented findings and conclusions in memos

• Conducted interviews and field observations to complement finalized research before publication

• Co-authored scholarly research to published report, “The New Face of New York’s Seniors” mentioned in NY Times and NPR

City Year Boston, Team Leader, Boston, MA 08/2010-07/2012

• Analyzed key performance metrics to identify gaps in achievement and monitored the academic performance of at risk students; made recommendations for improvements resulting in enhanced reading scores for 50% of students

• Executed weekly performance measurement of data to demonstrate impact; exceeded organization’s goal by 10%

• Supervised partnership between City Year and targeted school; met weekly with administrators and teachers to align organizational and school-wide objectives

• Engineered and coordinated a math initiative program implemented by 30 corps members that reached 100 students

SKILLS

Computer

Advanced Microsoft Excel, Word and PowerPoint, proficient in C programming language Language

Fluent in Spanish

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