Customer Service Professional Experience

Ruth D. Tellez Jimenez

***** **** **** **** *********, NC 28031 704-***-**** ************@*******.*** Objective

Seeking a position where my skills and years of customer service will contribute to organizational growth. Professional Profile

• Over 4 years experience in customer service and sales Strengths Include:

Effective leadership, interpersonal skills and time management skills; Self-motivated; Professional demeanor; Excellent oral and written communication skills; Able to work effectively in teams, independently and with culturally diverse groups; Problem solving skills; Proficient in MS Office. Education

High School Diploma William A. Hough High School Cornelius, NC 2015 Business Administration and Finance Liberty University Lynchburg, VA Present Work / Professional Experience

Nanny, Private Family Client Cornelius, NC August 2014 to August 2016

• Helped children complete homework assignments.

• Encouraged children to be patient with one another.

• Engaged children on an individual level to build positive relations with them.

• Closely monitor children’s play activity to verify safety.

• Safely transport children to and from school, medical appointments and extra-curricular activities.

• walk-in customers

Salesperson, Chroma Salon Cornelius, NC September 2016 to March 2017

• In charged of selling the correct products to clients

• Receive Beauty Products and make sure they are up date in the systems

• Keep track of inventory

• Coordinate appoints with stylist, and clients

• Find up and coming products to sell in the store

• Make powerpoint on Microsoft words for sales meetings Relationship Banker, Bank of America Charlotte, NC March 2017 to Present

•Engage customers in the lobby to assist, educate and train customers on how to conduct simple transactions through self-service technologies

• Work with retail customers to build and deepen relationships by uncovering financial needs and recommending the best, services and solutions to meet those needs

• Respond to customer inquires and concerns, creating customized solutions

• Recognize and refer cross-sell opportunity

• Refer opportunities to appropriate specialist

• Proactively manage risk in every business, product and service transaction leveraging available tools Languages

Fluent in both English and Spanish.

References

Available upon request

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Ruth D. Tellez contd)

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