Customer Service Manager
Resume:
ANN M. MARRIER
Momence, IL 60954
815-***-**** (C)
Marrierann.com- email
SUMMARY
An experienced administrative professional with background supporting Executive, Training, Human Resources, Maintenance, Customer Service and Accounting in; ink, pharmaceutical and steel manufacturing industries (FDA Regulated). A dependable, multi-task, self-starter, capable of working independently with GMP and SOP training. Excellent organizational; communication and customer service skills. Reputation for going above and beyond expectations. Proficient in MS Office; Word, Excel, PowerPoint, Access, Outlook, Timeforce,Plateau, Oracle 11i, SAP, Kronos 8.0 and Adobe. I was project Manager of implementing a new travel policy and Certified Travel Agency which will save cost for the company $30-$60,000.00/year.
WORK EXPERIENCE
KELLY SERVICES (Valspar Corp.) Sept. 2016 - Dec.15,2017
Payroll Assistant/Administrative Assistant (Temporary Position)
Process payroll for both Industrial & EPS, batch ticket variance, administrative assistant for management of all departments and assignments as assigned. Implementation of new payroll system Kronos. HR duties as assigned. STD, FMLA, vacation scheduling, employee file retention.
CIBC of Illinois, Inc. Oct, 2012 - May 2013
Benefit Analyst
Supports consulting staff, provides analysis of employer benefit plans, monitors renewals, and prepares material for employer proposals, as well as enrollments and employee education sessions. Supports employer-designated group contact with plan administration issues.
TOCA INDUSTIRES March 3, 2011 –Oct.2012
Inventory Management
Process daily freight shipments and maintain/manage the Manteno inventory system. Process BOL and invoicing for shipments. Generate purchase order to replenish stock.
Hostmann-Steinberg, USA, Kankakee, IL April 2007 – Jan. 19, 2009
Executive Administrative Assistant to the CEO; CFO; CTO/
World-Wide Ink Manufacturer
Provided daily assistance to the CEO, CFO, CTO and Sales Team performing a wide variety of administrative functions.
Scheduled appointments, composed memos, dictation, research/training classes & created presentations, generated reports, handled multiple projects at one time for many locations (Sales Directors & Staff), over sought all CEO,CFO, Directors, Regional Sales, Sales and Managers schedules, remained under budget for ink (graphic)shows/events.
My profile also includes marketing activities, which includes direct mailings, printing, trade show events and support to sales staff around the region. Represents the CEO, CFO & CTO in an appropriate manner (communication with internal and external customers and staff world-wide).
Knowledge of office principles & procedures; advanced verbal and written communication skills (as the CEO & CFO are from Europe); maintains calendar for CEO, CFO, CTO and all Sales Team scheduled appointments; travel; rental car and meeting rooms.
I worked closely with Sales & Marketing team (U.S./Europe) by tracking, collating weekly sales review reports and maintaining inventory of marketing materials which includes; maintaining inventory of photo artwork and film, Marketing materials, archive files and sample files.
Generated monthly sales and travel reports (sent reminders to send monthly reports).
Coordination of trade show(s) which includes highly critical organization of; promotional items, packaging of materials for show(s), shipping and staff travel, registration and participate in Trade Shows. Coordination of business functions for employees and customers
Supported and Assisted the Customer Service Department and our customer needs on a daily basis. Intake of orders, inventory, customer complaints, shipments, etc.
Human Resource tasks when directed by the CEO and CFO.
I also handle the CEO personal matters as well which shows a high confidence the CEO has in me as an employee
Midwest Transit Equipment, Kankakee, IL
Largest School Bus Dealership in the Country January 2005- April 2007
Human Resource and Compliance Coordinator
Assisted Human Resource Director and Managers with new hire process. Recruiting, new hire orientation, application process(drug screen/background check), interviewing, tax forms, health/life insurance benefits, 401K, random drug screening, safety (compliance), employee handbook (policy/procedures), attendance recording, disciplinary action, enforced Safety Rules & Regulations, record/time keeping of employees and all other HR functions.
(DOT Program) driver application/compliance program. Managing approx. 100 (corporate wide) drivers for the company, and staying compliant with DOT regulations.
Oversee training for company (5 locations)
Monthly HR Newsletter and bi-weekly safety newsletter/inserts with paychecks.
Updated web-site (HR portion)
Generated census reporting, OSHA, Safety and work comp reports
CSL Behring (Aventis Behring), Bradley, IL May 1999 – June 2004
Major Pharmaceutical Manufacturer
Training Coordinator/Assistant to Training Manager
Provided a wide range of administrative support for 15 members of Training Department including typing, filing, travel arrangements, research, and schedule coordination. Continuously alerted departments of training needs to ensure compliance with FDA requirements for 900+ employees on a daily basis.
Assisted Training Manager/Specialists on a daily basis with multiple tasks including budget forecast (monthly budget always at least 10% under budget), and with submissions to the State of Illinois (DCCA) for grant monies.
Suggested and scheduled training for 3rd shift, which reduced overtime.
Coordinated monthly training events, both inter-company and with outside consulting firms.
Scheduled 50+ Health and Safety programs annually.
Scheduled new employees for orientation the week of employment which occurred 2 times a month and alerted the necessary staff.
Conducted the [one] of the GMP training classes during new hire orientation.
Monitored & updated Training dept. intranet company web-site. Generated reports/feedback from Training Sessions.
NUCOR STEEL (Birmingham Steel Corporation), Bourbonnais, IL November 1997 – April 1999
Major steel manufacturer
Receptionist/Customer Order Entry-Service/Accounting Clerk (freight invoices)
Generated daily shipments/scale tickets and mill test reports, processed daily scrap material receipts.
Clerical support for plant management.
Supported various departments, provided back-up assistance for accounts payable and receivable.
Worked (3) temporary positions there prior to being a permanent employee with inside sales.
CENTEON (Aventis Behring), Kankakee, IL 1997
Clerk / Maintenance Department (Temporary Assignment)
Processed daily work orders and preventative maintenance requests.
Generated inventory of stock (parts) and manuals for equipment in the facility.
EDUCATION AND TRAINING
Kankakee Community College
Seminars:
National Seminars: Grammar Usage 2008 – June 16, 2008
Fred Pryor: Exceptional Assistant, Grammar Usage, Telephone Techniques
Custom Training Services Inc.: Meeting Organization for the Meeting Organizer, Time Management, Accountability and Resilience, Video Conferencing for the New Age.
KTG Labor Consultants: Wage and Hour Seminar
Computer Experience: Plateau, SAP, Fat wire (Intranet), Microsoft Office (Word, Excel, PowerPoint. Access, Adobe), Visio, Paradox, HTML, Payroll software
VOLUNTEER EXPERIENCE
Served on company committee projects including:
Training “Team Building” committee – arranged catering, training “boot camp” for a few Directors along with the Training Manager for this “off-site training event”
United Way Committee – Both at a previous employer not listed (Zip-Pak) and Hostmann-Steinberg. Organized, assisted the United Way Matt McBurnie with presenting to the employees at Hostmann-Steinberg and Midwest Transit.
Safety Committee – Held position at previous employer not listed (Zip-Pak) for a year and also sat on committee at Midwest Transit and arranged safety training classes both in English and Spanish (coordination of (2) separate classes)
Company Picnic/Christmas party committee – Organized at previous job(s) Zip-Pak, Midwest Transit, Aventis Behring and Hostmann-Steinberg) both picnic and Christmas Party for over 200 attendees at each previous position
BUSINESS REFERENCES
TOCA Industries
Human Resources
Manteno, IL 60950
Leah Christakes
Site Manager; Sherwin-Williams
Kankakee, IL 60901
Peggy Hutnick - Controller
Birmingham Steel Corp. (Nucor)
Bourbonnais, IL 60914
LinkedIn Recommendations:
Chuck Shuty, Director of Sales, Hostmann-Steinberg USA (colleague)
managed you indirectly
“As Executive Admin Assistant, Ann was detail oriented and got the job done. Her organization of reports, travel, trade shows, conventions, etc. was exceptional. I could count on Ann to assist, not just me, but the entire sales force.” January 23, 2009
Robin Senesac has recommended you on LinkedIn
Manager Training and Development, APP Pharmaceuticals, Inc. (colleague)
managed you indirectly
“I worked with Ann for 5 years at CSL Behring, in my experience Ann was helpful and knowledgeable in the position she held. She was the assistant to the Training Director and assisted the department including myself with various duties. Ann is a bright woman who could excel in the right position.”
Harachand Gampala, Engineering Manager, Hostmann-Steinberg
worked with Ann at Hostmann-Steinberg, USA “Ann is a detailed oriented person in getting things done. Always helps others by going extra mile. It’s a pleasure to work with,”
Personal References
Julie Johnivan
Dana Rybick
Birgit Marshall-Patrick
262-***-****-cell
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