Customer Service Quality
Resume:
SYLVIA BEECHUM
Houston, TX 77083
281-***-**** (home)
832-***-**** (cell)
*************@*****.***
Professional Summary
Maintain throughput of safety, quality, delivery, and cost by conforming to industry (O&G) requirements. With experience in quality assurance and customer service, maintenance of process and product integrity is rendered. Exceptional leader talented at continuous improvement, maintenance of supplier performance and effective at cross functional problem solving. Technically savvy with an outstanding relationship building, training, and presentation skills
Skills
Interpret quality and engineering specifications
Knowledge of SAP, SRM and Paperwise transactions for research and retention purposes
Knowledge of ISO 9001:2008 and API Q1 and Q2 standards
Subject matter expect on document review
Team liaison
Self-motivator
Strong verbal communication
Conflict resolver
Work History
Sales Account Manager (FMC), 3/2016 – 1/2017
Northwest Manufacturing – 9553 Clay Rd Houston, TX 77080
Work closely with FMC Technologies to build supply chain relationships, negotiate offers, and resolve delivery and quality issues
Secure and analyze sub-tier supplier quotations, negotiate pricing and terms to ensure competitive cost, quality, and delivery options
Assure the on time delivery of materials and parts meet the daily/weekly production schedules
Responsible for timely planning and scheduling of raw materials, including forecast communication to suppliers
Works with Quality, Production, and Operations teams to procure services and parts
Supplier Quality Engineer, 10/2013 – 02/2016
FMC Technologies – 1777 Gears Rd Houston, TX 77067
Interface with external and internal customers and suppliers
Support MPQP process
Experienced at leading Supplier Audits and Internal Audits.
Knowledge of PFMEA, Control Plans, Process Charts, Process Flows, Root Cause Analysis, and Corrective Actions
Work closely with current suppliers and FMC Internal/External Customers to build relationships and ensure processes and product are zero defect
Assist sourcing group to discover and develop new suppliers as required
Work closely with the sourcing team to develop and execute material sourcing strategies
Maintain and update the approved supplier list with involvement with supply chain management; identify appropriate vendor, audit vendor, resolve negative trends and maintaining approval status of the supplier
Ensure parts and associated documents are delivered on time, error free, and within schedule
Perform special process, statistical studies, and quality assessments and implements Metrology System controls
Provides metrics to vendor for improvement
Develop special checklists or procedures and identify inspection points to simplify, enhance, and/or improve the inspector’s work performance
Serve as a member of the MEB and assure appropriate disposition, cause, and corrective action on discrepancy reports, disposition records as well as maintaining follow-up on open reject tags and discrepancy reports until satisfactory
Supplier Liaison, 1/2012 – 10/2013
FMC Technologies – 1777 Gears Rd Houston, TX 77067
Audit FMC internal business units for process and product integrity conforming to API and ISO 9001:2008 standards
Primary point of contact for issue escalation related to supplier production
Responsible for information flow, cross functional problem solving, timely communication, and other means of system issue resolution for supplier production
Drive supplier performance improvements by providing metrics / metric dissemination and accountability for supplier execution to FMC requirements
Train supplier on FMC required processes
Working knowledge of process improvement and problem solving techniques like root cause analysis process to drive corrective actions
Understanding of engineering and quality specifications
Maintain communication with suppliers and assist in continuous improvement to improve quality
Quality Tech II/III, 7/2006 – 1/2012
FMC Technologies – 1777 Gears Rd Houston, TX 77067
Manage company documents while ensuring accuracy, quality, and integrity
Adherence to record retention policies, safeguard information, and retrieve data most effectively
Lead documentation department in regards to scanning, imaging, organizing, and maintaining documents
Archive inactive records
Manage and lead QA Documentation meetings and identify project timelines for on time delivery
Owner of FMC ATS process which require maintaining a professional relationship with qualified suppliers promoting on time delivery of material and zero defects in documentation
Measure supplier documentation performance and share with supplier quality
Review supplier documents for conformity to purchase order and part report specifications
Provide authorization to ship of purchased product
Compile customer data books
Utilize and disposition SAP QN system to identify conformance to specifications, and/or initiate actions for all supplier non-conformances
Education
High School Diploma: 1991
MB Smiley High School – 10725 Mesa Dr Houston, TX 77078
Additional Information
8/1991-12/1999
United States Army Reserve – Material Handling Specialist (76V)
Affiliations
Member of American Society of Quality (ASQ)
Certifications
ISO 9001:2008 Lead Auditor (TPECS)
BSI
Cert# 776****-*****
Effective: 11/29/12
Contact this candidate