Sales Customer Service
Resume:
Date available to begin work: Immediately
PROFESSIONAL WORK EXPERIENCE
Sales Supervisor, December 2015-September 2017
Trina Turk, Houston, TX
Supervisor: Karen King 832-***-****
• Maintained 1.75 UPT (company standard: 1.65)
• Consistently exceeded individual sales goals contributing 25% of total sales (seven-member store staff)
• Screened, trained, and developed team members on company policy, brand management, and customer service
• Planned, organized, and co-hosted Be an Angel sales event at the store to contribute to monthly sales goal
• Implemented and maintained the brand’s visual directives
• Styling consultant for both clients and walk-ins
Sales Supervisor, March 2014-March 2015
Kate Spade Saturday, Houston, Texas
• Consistently achieved individual sales goals set by management
• Communicated Kate Spade aesthetic, philosophy, and lifestyle via wardrobe and conversation to both clients and team members to ensure brand consistency and experience
• Performed and supervised daily operations, POS transactions, and inventory functions
Sales Lead, June 2013-March 2014
Henri Bendel, Houston, Texas
• Utilized client book and outreach processes to maintain and create client relationships
• Trained and developed team members per “Bendel Girls”
• Implemented and maintained corporate-directed visual standards
Sales Supervisor, June 2010-June 2013
Michael Kors, Houston, Texas
• Carry out daily opening and closing tasks.
• Trained and developed team members C and H moments according to the MICHAEL Training Book.
• Assisted in opening three new locations that involved processing shipment, coaching staff, and executing floor set directives.
EDUCATION
Visual Marketing Major, 2009-2010
Lone Star Community College, Houston, TX
VOLUNTEER EXPERIENCE
Be an Angel Foundation, 2017-present
Houston, TX
Administrative
Cypress Community Assistance Ministry, 2007- 2012
Cypress, TX
Operations
ADDITIONAL SKILLS
Spanish fluency
Microsoft Office proficiency
POS proficiency
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