Sabrina Coleman

904-***-****

SabrinaColeman*23@gmail

Tenured administrative professional with extensive experience providing support to aircraft maintenance personnel of a multi-million-dollar organization. Analytical, detail-oriented leader adept at multitasking within a fast-paced environment. Successful track record of handling complicated assignments and clerical requests. Highly experienced in record keeping, auditing documents and data entry with a high degree of accuracy.

Skills

Proficient in Microsoft Excel, Word, Outlook, Project and SharePoint.

Experienced in Adobe Pro

Knowledge of Quickbooks software

High energy level and self-motivated

Strong problem-solving skills

Ability to work under pressure

Strong verbal/written communication

Experience

AUG. 2016 – AUG. 2017

Maintenance Planning / Flightstar Aircraft Services, LLC.

Assembled, audited and monitored customer work packages.

Created and maintain project task import spreadsheets.

Maintained and published the department aircraft codes report.

Researched and distributed required maintenance drawings.

Evaluated tasks for billing rules and input man hours accordingly.

Communicated with customer representatives concerning contract status, changes in work scopes and pricing.

Coordinated with Production Control on billing rules/hours and work package requirements.

Attended daily project status meetings with various customers, post dock/pre-dock meetings and weekly aircraft schedule meetings.

Worked closely with the Engineering Dept. to issue Engineering Authorizations (EA) to accomplish Service Bulletins, FAA Airworthiness Directives and reliability improvements to aircraft.

Created flowcharts and graphs of projected planned maintenance requirements.

SEP. 2014 – MAR. 2015

Materials Support Specialist / STS AeroStaff Services

Travel contract for aircraft Wi-Fi installations – six months

Maintained liaison with project vendors and onsite reps for upcoming projects, pre-draw preparation, tooling and purchasing requirements.

Coordinated and monitored planning and scheduling of all materials.

Inspected materials, products, and parts kits to detect defects, malfunctions or missing items.

Monitored, verified and logged aircraft parts inventory associated with the designated aircraft.

JAN. 2012 – SEP. 2014

Maintenance Planning / Flightstar Aircraft Services, LLC.

Performed technical audit of work packages for accuracy.

Issued revised routine task cards and ensured all corrections were to be completed by maintenance.

Provided reports requested by management; i.e. package status updates, parts reports, customer status reports…etc.

Provided a shift turnover via e-mail daily highlighting any impending action items.

Key support to all maintenance personnel with assisting in updating reports, document control and informing Project Manager of needed documents.

Project Support Assistant

Maintained aircraft logbooks and associated records.

Filed all completed maintenance paperwork, i.e., log pages, serviceable tags, FAA required docs, and all other materials associated with the work package.

Issued paperwork discrepancies to Aircraft Technicians when errors are discovered upon paperwork review. Monitors the return of outstanding discrepancies and files corrected items upon return.

Updated customer specific reports, i.e., daily status reports, ESR and task card counts.

Ran open and closed reports daily in QAV, AMROS, and customer database.

JAN. 2010 – JAN. 2012

Customer Service Rep. / Darrell Hanna & Associates, Inc.

Promptly responded to general inquiries from customers, vendors, staff and warehouse associates via telephone, e-mail, and fax.

Consulted with vendors based on customers’ needs to determine best options

Set up and managed paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Coordinated conferences, meetings, or special events, such as luncheons or customer appreciation days.

JAN. 2009 – JAN. 2010

Data Entry Specialist / ADT Security Services, Inc.

Compiled, sorted and verified the accuracy of data before it is entered.

Created, maintained, and entered information into databases.

Compared data with source documents, or re-entered data in verification format to detect errors.

Trained field reps on the use of company systems and provided support during installations for customers.

JAN. 2008 – JAN. 2009

BPO Processor / Evaluation Solutions

Compared a property with similar properties that have recently sold to determine its competitive market price.

Generated lists of properties for sale, their locations, descriptions, and pricing, using computers.

Maintained logs of activities and completed work.

JAN. 2007 – JAN. 2008

Administrative Assistant / BlueWay Developers, LLC.

Managed and maintained executives' schedules.

Researched, analyzed, maintained, modified, validated and prepared data information and content used in making decisions for all current and upcoming construction projects.

Managed and/or modified reports that monitored, tracked and identified data issues that could result in fees/penalties from Area Agencies and Permitting Agencies.

Closely coordinated and communicated project action plans with supply companies to reserve all needed materials.

JAN. 2002 – JAN. 2007

Receptionist / Reiter and Reiter Appraisals

Performed payroll functions, such as maintaining timekeeping and processing and submitting payroll.

Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals.

Collected and deposited money into accounts, disbursed funds from cash accounts to pay bills or invoices, kept records of collections and disbursements, and ensured accounts are balanced.

Maintained scheduling and event calendars.

Education

2010 - 2012

Associate of Arts (in progress)

Florida State College at Jacksonville

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