Customer Service Manager

David J. Campos

**** ************ **. ******* ** 95492 * 707-***-**** * *************@***.***

Employment Objective

Management position, versed in Customer Service, Operational Support and Safety Protocols. I have Tenure as a Buyer and Manager in the Supply Chain of Manufacturing. I would consider a role in Production, as leader with responsibilities, as part of a team, with a company that has found a balance between profits and people.

SUMMARY OF QUALIFICATIONS

I am a critical thinking, professional who thinks outside the box, and who has a reputation for being self-motivated and persistent, leading by example with excellent organizational, analytical and problem solving skills to complete any task or challenge presented to him. Creative when resolving issues related to delays or discrepancies. Exuding a positive attitude and strong work ethic, works well under pressure caused by delays, deadlines, or tensions. I am fluent in the Spanish language, with strong oral, written, interpersonal and communications skills.

Experience:

My experience and history is in manufacturing and production. I have gained an intuitive sense of anticipation to meet common goals, what needs to happen to complete a task. I promote team spirit, forming bonds that motivate people to accomplish tasks while maintaining a positive attitude. My history ranges from Supervisory roles at the Cow Palace in Daly City to my Military career as an NCO (non-commissioned officer) leading troops. I was a Steward Buyer at the prestigious, Scotts Seafood Grill and Bar chain and the Carriage House Restaurant, both located at the San Francisco Embarcadero. I have worn many hats accepting responsibilities as needed. Roles such as Purchasing Manager, Purchasing Agent, Buyer, Planner, Expediter, Project Coordinator, Estimator / Salesperson Facilities Manager – Environmental Health & Safety Coordinator, Human Resource Recruiter, Contract negotiator; Achieving program material budget objectives Implementing Protocols. Writing Policies, Managing program proposal activities, Storm Water Testing Processes, Developing material strategies, Plan Reading & Estimating, Preparing and executing material program plans. I have maintained OSHA & EPA Regulation Compliance. I communicated procedures in Clean Room Environments – (Medtronic’s AVE).

I have worked for great companies such as Standard Structures Inc., Denbeste Manufacturing, Loring Smart Roast, in these roles I learned superior negotiation and relationship management skills, Coordinated program purchase requirements to the MRP lead time schedule. Managed and implemented two MRP Systems from conception.

Established and maintained communication and relationships with suppliers and sales representatives of Direct and Indirect goods and services, fabricated components, raw materials, and finished goods. Expedited orders as required, meeting delivery and or production expectations. Ensured compliance with all environmental, health, safety regulations, kept abreast of any changes to any laws and regulations that may affect the organization as well as the management, which covers chemical, storage, transport, disposal, and purchasing requirements. As temporary HR Recruiter, implemented written test procedures, screened, and interviewed personnel for the manufacturing plant, assembly positions. Able to present ideas effectively, actively listens and works across functional boundaries.

PROFESSIONAL EXPERIENCE

Volt Staffing- Temp to Hire August 2017 –November 2017 Harvest Position at E & J Gallo, Healdsburg CA. Storeroom Clerk. Under general supervision, I am responsible for executing the physical and administrative tasks pertaining to all storeroom activities, all shipping and receiving activities, all food ingredient warehouse activities, component and material inventory activities and mail handling activities.

Pick n Pull Auto Dismantlers, January 2017 – August 2017. Vehicle Purchasing Agent (VPA). Windsor CA. I greet clients (customers) and Prepare DMV paperwork to transfer Title and ownership of vehicles for retirement by State sponsored programs and the Cash for Cars programs.

Loring Smart Roast, Inc. October 2014 –April 30, 2015 - Purchasing Agent. Prepared and Issued Purchase Orders, Prepared RFQ’s, Material Planning, maintained supply and Inventory levels, expedited orders to meet production as required, and negotiated costing levels in bulk when possible. Follow up on open orders to limit interruptions in production. Continued with vetting new suppliers to comply with ISO9000 processes and Good Manufacturing Practice guidelines (GMP’s) are adhered to. Insure Quality Assurance merchandise when received. Requested Return Merchandise Authorization (RMA’s). Involved with day to day operations and worked closely with the Engineering Department as well as the IT Department to acquire complex electronic components, needed to operate Coffee Bean Roasting Machines.

Denbeste Manufacturing Inc. May 1, 2012 – May 15, 2014. Procurement Manager; maintained inventory levels of Steel Plate and other components required for the manufacturing of Construction of Frack Tanks. The manufacturing plant located near Bakersfield CA. from an office in Windsor CA. Maintained constant flow levels, spreadsheets and reports related to production and projections. Processed credit applications, negotiated terms, reconciled invoicing and billing, managed accounts for both Accounts Payable and Accounts Receivable.

Standard Structures Inc. (SSI) 1987- 2011. Various Positions see below.

Salesperson; 2010-2011. Maintained contact with General Contractors, Framers and Engineers, in Alameda, Contra Costa, Lake, Marin, Napa, San Francisco, San Mateo and Santa Clara Counties.

Created takeoff Proposal and Bill of Materials from construction plans to create estimates and proposals. Bid proposals prior to bid dates and followed up on the status by visiting customer base and evaluating bid results.

Purchasing Manager; 1995-2008. Planner, buyer, expediter with nearly twenty years of purchasing experience, producing four major construction products, i.e. Glulam Beams, I Joist, Open Web Trusses, and Steel Tube-Pin Connected Trusses. Instituted a change for updating software for our ERP Systems and examined and implemented an upgrade to our commercial phone systems.

Facility Manager; 1993-2000. Facilities Manager – Environmental Health & Safety Coordinator, Human Resource Recruiter, Contract negotiator; Achieving program material budget objectives Implementing Protocols. Writing Policies, Managing program proposal activities, Storm Water Testing Processes, Developing material strategies, Plan Reading & Estimating, Preparing and executing material program plans. I have maintained OSHA & EPA Regulation Compliance.

Transportation Manager; 1994-1995. Planned loads based on weight, routes and delivery schedules for product available, customer anticipated delivery schedule and invoicing requirements.

Delivery Dispatcher; 1993-1994. Maintained communications with customers and drivers of delivery vehicles to ensure timely delivery based on commitment to our customers.

Customer Service Coordinator; 1991-1993. Assisted Operations management, Coordinated communication between customers and plant managers to retrieve shop drawing approvals and to assist the plant in anticipate production output.

Finished Product Supervisor; 1989-1991. Mapped out location of stored material ready to ship and material in process to ensure all product lines can be readily available for loading delivery vehicles.

Equipment Operator; 1987-1989. Forklift operator. Transported raw materials manufactured products, safely to and from the multiple plants and destinations, for production and for storage prior to shipment. Preformed loading and off Loading delivery procedures using proper equipment and safety guidelines.

EDUCATION

University of Phoenix

Bachelor’s Degree in Business Administration – Completed 4 years of advanced education included courses in Life Sciences, Contemporary Issues in American Business, Communication Skills for Career Growth, State and Local Political Processes, College Writing, Critical Thinking, College Mathematics I & II, Management, Computers and Information Processing, Organizational Behavior, Research and Evaluation

Economics for Business I & II, Financial Accounting I & II, Managerial Finance I & II, Business Law, Project Management, Marketing, and e-Business. References available upon request

My GPA is a 3.29, a copy of College Transcript is also available.

SPECIAL ACHIEVEMENTS

24 Years U.S. Military: Retired United States Army Reserves. Sergeant, California Army National Guard (Combat Engineer):

Selected Achievements

Member of the Institute of Supply Management, ISM ID #293375 (Cert. Pending)

Diploma, Universidad International; Center for Bilingual Multicultural Studies

Excellent project and time management skills. Meticulous attention to detail.

Ability to work independently and autonomously.

Superior ability in multi-tasking, adaptable to fast-paced and changing environment.

Employed as a contractor for Medtronic AVE as a Stent Lab Weld Inspector.

COMPUTER SKILLS

I am proficient at financial and production analysis with Excel and MS Office products.

General Publishing Databases Other

Microsoft Word, PowerPoint, Excel,. Outlook Great Plains, MRP I MRP II Project Management

Internet Explorer, Oracle, AQ NET SAP/ ERP, MSS Fourth Shift. Access.

Other notable positions held

KVAL Machinery Inc. May 2016 to Oct 2016 – A temporary position at KVAL Machinery in a transition role for the Customer Service Department. I was assigned as the Customer Service, Data Entry and Parts person. I answered phones, entered customers’ addresses, equipment Serial Numbers and determined the Trouble Shooting Codes to service, Electric, Programing or Mechanical, to connect the customer, to the proper Department.

I issued Sales Orders for the Parts Ordered and followed up on the Delivery information and Back Orders. I felt that my diligent work ethic and mechanical aptitude and was largely responsible for my success of this role.

United States Postal Service (USPS) – Feb 2016 to May 2016 – CCA City Carrier Assistant. Training has included Classroom, drivers training and hands on experience. Casing, pulldown and preparing the mail for delivery, Identifying routes and mail classifications. Applying with the US Postal Service as a CCA was not my primary goal.

The Home Depot – July 2015 to November 2015 – Special Services Associate. Customer Service and Special Orders are an essential part of my duties. I was a part time employee. Answering Customer phone calls to the store, responding to general questions, find customer the proper associate to assist as needed, set expectations, and resolve any issues that arise while handling in-store customer requests, create orders, process returns, make order modifications. A position, with many key responsibilities, and where communication was key to the company’s success.

Six Flags Discovery Kingdom 2008-2009 and 2009 -2010 Cash Control Auditor (night shift). Verified cash in and cash out. Reported discrepancies and prepared bank deposits.

SPG Solar, 2012 – 4 months, Temp Assignment. Purchasing Assistant, maintained records, completed quotes and estimates in a timely manner. Organized office processes, managed work orders and project management, and processed and recorded billable hours. Processed Requisitions for Supply’s.

Myers Restaurant Supply LLC. 2011– 2012 Estimator, Coordinator, Quotes person. Interpreted plans to create contracts, using on line resources, Oracle Software program (AQ Net). I communicated with designers, Stainless Steel Fabricators and Installers throughout California.

Medtronic AVE – 1991- 1992 – Part Time Position, Stent Lab Weld Inspector (Graveyard). Working in a Clean Room environment, inspected welds with microscope and created welds with laser equipment on vascular stents. Provided tensile stress testing on individual welds & recorded results.

References available upon request.

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