PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

DAHLIA WILLIAMS

**** ******* **, ***-***, Dallas, Texas 75212

Cell: 214-***-**** - ac3txc@r.postjobfree.com

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 15 years retail experience in a fast-paced, team-based environment. NexusOp excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Friendly Sales Associate adept at working in diverse retail and customer service environments.

Creative problem solver

Exceptional communication skills

MS Windows proficient

Quick learner

Strong client relations

Shipping and receiving professional

International sales support

Credit card processing

Multi-line phone talent

02/2005 to 05/2008Lead Event Coordinator

Cynthia Jewelry Accessories – Dallas, Texas

Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Communicated with vendors regarding back order availability, future inventory and special orders.

05/2008 to 08/2010Relationship Advisor

Bitwine – Dallas, Texas

Successfully acquired an average of 50 new customers per month, generating a 50% growth in revenue.

Provided an elevated customer experience to generate a loyal clientèle. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Answered product questions with up-to-date knowledge of sales and store promotions. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

08/2010 to Current Administrative Assistant

Azar Foundation Inc – Dallas, Texas

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Developed reputation as an efficient service provider with high levels of accuracy. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Provided ongoing guest service, including giving fashion advice. Provided ongoing guest service, including giving fashion advice. Maintained cleanliness and presentation of stock room and production floor. Built long-term customer relationships and advised customers on purchases and EDUCATION

promotions.

Customer Service Rep

NexusOP – United States

Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Answered product questions with up-to-date knowledge of sales and store promotions. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Built long-term customer relationships and advised customers on purchases and promotions.

Routinely answered customer questions regarding merchandise and pricing. 02/2017 to Current Customer Service Rep

CrownVoice – United States

Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Set up and explained new membership contracts.

Communicated all store initiatives and promotions to customers to generate return business. Assisted in creating pre-season marketing plans to support department and divisional strategies.

Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

2001 N/A: Buisness

Duncanville Highschool - Duncanville, Texas

3.4 GPA

Completed Advanced Customer Service training

2010 High School Diploma:

Penn Foster Online - United States

N/A: Buisness Administration/Accounting

University Of Phoenix - United States

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