Executive Assistant Service

SONALI PANIGRAHI MBA (Perusing CAP from IAAP)

***, ********* ***, ****** – VA- 24179

Contact no. +1-540-***-****

Email: *******.******@*****.***

Qualification Summary,Strengths & Achievements

Top notch Executive assistant with seven years of rich experience in administration and secretarial roles, currently seeking a new position as an Executive Assistant. A highly organised and efficient individual, whose thorough and precise approach to projects has yielded excellent results. Recent achievements with my current employer include the implementation of an innovative new filing and indexing system. Reorganised the meeting booking process of Meeting rooms, implementing an online system which all staff can access, and leading to reduced diary conflicts within the team (Condeco Software- for booking meeting rooms online). Modified and improved system of dispensation of monthly expense reports which saved time and energy of the company.

Proficiency in all areas of Microsoft Office Suite, Microsoft Outlook, Time tracker via HRIS (Human Resource Information System) & ESS (Employee Self Service) Software, Calendar Management, Expense Management- via CONCUR, Travel Management (Domestic+ International), Event Coordination, Windows, Mobile Devices, CISCO WEB EX, Audio Conferencing, Telepresence, Executive Support, Scanning Technology & Advanced Internet Research.

Excellent communication skills, both written and verbal. Fully qualified first-aider, organised and a pro –active person.

Was selected to participate in small group determining the selection of new corporate travel agent & the implementation, training & roll out of Concur Software.

Job Synopsis

Wells Fargo Bank-Roanoke VA

CSSR (Feb 9th 2016 till June 8th 2016)

(To Store Manager)

Wells Fargo is a financial service Company providing banking, insurance, investments, mortgage, consumer & commercial Finance in USA & Internationally. The company is headquartered in San Francisco.

Calendar Management- Co-ordinating, diarising & prioritising the appointments for Customer meetings on day to day basis.

Provide quality Customer service to Bankers & Store management.

Following up &maintaining teller referrals. Preparing &Tracking of Dash reports.

Perform various services like document preparation, account servicing, notary, check orders & problem resolution.

Handling every day clerical activities like fax, mailing, scanning, and any correspondence & answering phone calls.

Working in Concur Software for personal reimbursements like Car Parking, Hotel Stay etc.

Jabong.Com

Executive Assistant (Dec 15th 2014 till Aug 21st 2015)

(To Managing Director& Co-founder))

Jabong is one of the most reputed online retailers in India specializing in fashion and lifestyle products. It has remained successful in giving a tough competition to the big names of the industry in a short span of time. The site held an Alexa traffic ranking of 37 in the country, and a ComScore report stated that it held a ranking of 2nd in terms of traffic among the Indian e-commerce sites. The company is headquartered in Gurgaon, NCR.

Managing Director -role encompasses looking after the entire operations capability along with supply chain management, assisted sales, finance, human resources and administration.

Provide executive-level administrative support to the Co- Founder & MD. Managing Heavy Calendar Management of the Head. Co-ordinating, diarising & prioritising the appointments for the Head.

Coordinated projects and events exercising ability to improvise, improve procedures, and meet demanding deadlines.

Liaison between all impacted departments to ensure proper communications and reporting practices.

Plan and coordinate corporate luncheons, and develop presentations related to the office of the Head.

Organize the details of special events, travel arrangements (Domestic + International), corporate agendas and itineraries.

Direct business relations and distribution of company literature to stimulate Blue chip client interest.

Manage capital purchases, direct vendor relations, generate and maintain equipment tracking records.

Process monthly expense reports in Concur Software reflecting supporting documents and budget code indexes.

Prepare and maintain weekly attendance and annual vacation records of 15 (HOD) direct reports to Head.

Collaborate with departmental Heads on weekly postings for master reports.

Facilitate the accurate and timely writing, editing, and preparation of final copy from draft to distribution.

Negotiated contracts with vendors. Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.

CISCO System India Pvt Ltd

Executive Assistant (April 9th 2014 till Sep 12th 2014)

(To Managing Director Sales)

Cisco System is an American multinational technology company that designs, manufactures, and sells networking equipment, headquartered in San Jose, California & is the worldwide leader in networking for the Internet. 85%of Internet traffic travel across Cisco's system & IT supports, it manages and operates business systems for various and major third parties across the world.

Managing Director Sales- is responsible for deepen Cisco India’s focus on the Emerging Verticals such as education& healthcare, government SP Accounts, public safety & security, defence modernisation, contact centres & community transformation projects around national broadband.

Provide dedicated Executive support to MD. Managed challenging calendar schedules that required the skill to adjust and re- prioritize meetings for changes throughout the day with direct communication with my principal via text, cell phone or email.

Responsibilities included the coordination and scheduling of large organizational and departmental meetings that required a high level technical expertise using WEB EX & Telepresence units for internal meetings and external customers. Meeting were scheduled for various time zones.

Responsibilities included budgeting and scheduling organizational departmental meetings and off-sites. Created and managed the departmental website and WebEx spaces for collaboration of projects.

Utilise fast and accurate touch-typing skills to record minutes in shareholder and board of directors meetings.

Responsible for word processing collation of official company documents such as annual reports, prospectuses, executive summaries and contracts.

Monitor existing documents to ensure they remain thorough, accurate and up-to-date

Arranged and scheduled internal and external candidate interviews working closely with recruiters and coordinators in the decision making process .Respond to emails enquiries on behalf of MD.

Input Expense in I expense Report. Working on Travel Management tool created by AMEX TRAVEL for booking of flight tickets & Hotel (Domestic & International) for MD. Coordinating the request for Car from Car Club, ITH vendors or Enterprise Rent A car vendors as & when required.

.

Royal Bank of Scotland.

Executive Assistant (May 30th 2012 till March 7th 2014)

(To Head Strategy & Integration -Commercial Banking)

RBS Group, among the top 20 global banks ranked by total assets, is an international financial institution serving retail and corporate customers across Asia, Europe and the U.S (Citizens Group). It is among the top 10 foreign banks in India.

Head-Strategy & Integration-Commercial Banking was responsible for business strategy& divestment of the commercial banking franchise in India- working through a cross functional team of ~ 20.

Provided all the Executive support to Head –Commercial Banking –India Business.

Worked closely with Head in the planning and coordination of large organizational meetings such as quarterly op's reviews, planning meetings, all travel arrangements for Board members, including hotel, car service, flight &Dinners, processing I -Expense reports via Concur, attendance at all meetings.

Responsibilities include creating and sending out important organizational correspondence and communications on behalf of the Head. Approve Leaves in HR Portal, office supply requests, employee transfers and new hires.

High Level administrative duties including drafting of correspondence, processing mail, arranging & prioritising calendars/meetings.

Calendar Management of the Head. Co-ordinating, diarising & prioritising the appointments for the Head Supported Head with scheduling of Audio & Video Conferencing calls with his direct reports across country.

Back up assistant for Head Non-core – Retail & Commercial Head’s executive assistant.

Colt Technologies Service India Pvt. Ltd.

Executive Assistant-Operations (Dec 3rd 2007 till May 15th 2012)

(Head- Service Deliver)

COLT is a multinational telecommunications, IT managed services & Data Center Service Company headquartered in London, United Kingdom and with its registered office in Luxembourg. Colt provides services to city-based large enterprise, small and midsize business and wholesale carriers in 23 countries across Europe.

Head Service Delivery –Operations accountable for a team of 200 people consisting Engineers, Technical Leads and Order Entry Analysts, with 5 Senior Managers as Direct reports. Leadership experiences. Driving business efficiency by making strategic & radical changes; Team expansion (recruitment), Budgeting & cost management; Coaching, Performance management, SLA’s & Quality Management, Offshoring, and Business Continuity Planning.

Maintained calendar for Head- Service Deliver, scheduled meetings as well as arranged for travel (Domestic + International).

Prioritised request for Head’s time & guarded against unnecessary interruptions. Input Expense report. Gathered Deliverables & followed on actions.

Prepare quarterly Business Activity Statements.

Manage relations with clients, Engineers, Order fulfilment team & Finance Team.

Preparing Dash boards for all 13 European countries.

Compile monthly Germany Order Entry reports. Preparing SOP, defining KRA’s & SLA for 13 European countries.

Educational Qualification

School and Location

Curriculum

Year

Degree

%of Marks

IILM Gurgaon

Post Graduate Diploma in Management (PGDM)

2007

PGDM

65

Kanpur University

Commerce

2005

BCOM

57

Sheiling House Kanpur

Commerce

2002

10 + 2

70

Sheiling House Kanpur

--

2000

10

60

Professional Development

Member of International Association of Administrative Professionals (IAAP).

IAAP Membership Id # 93952906.

Perusing CAP Certification (Certified Administrative Professional) course from IAAP – KANSAS – MO.

Technical Proficiency

MS Office (Word, Excel & Power Point) - NIIT

Diploma in IT (NIIT)

Training Programs Attended

Attended trainings on Business etiquettes.

Attended trainings on soft skills like Effective Communication Skills, Steps to Personal Mastery, and Interpersonal Skills for Success. They help develop on the personal front and how to work in a team of people with different styles of working and still co-ordinating well to deliver quality output.

Extra-Curricular Activities

Organising and Managing events

Travelling

Singing

Personal Details

References : Available upon request

Marital Status : Married

DATE : PLACE: Virginia- USA (SONALI PANIGRAHI)

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