Manager Management

Jerry D. Lyles

*** ****** ***

Cleveland, TN **311

423-***-**** (Cell)

423-***-**** (Home)

********@**.***

Summary: Demonstrated ability in strategy creation and application as well as in all facets of contract negotiation and policy interpretation. Strong organizational skills, able to organize complex work environments, quick to learn new concepts, oriented toward cost control so that corporate performance is impacted positively.

Education:

August 1995 University of Tennessee at Chattanooga

Bachelor of Science in Business Administration

Concentration in General Management – Minor in Sociology

Experience:

July 2013 to Gold Coast, LLC. (Chattanooga, Tennessee)

Present Operations Manager

Ensure that all processes operate correctly, cost effectively, and are completed on time with accordance to customer specification and quality requirements.

Planning, scheduling, and reviewing workload capability to ensure production output and on time delivery targets are achieved daily.

Verifying that the production floor has the necessary manpower, competence, skills, and knowledge required to achieve production targets.

Managing inventory/stock control to ensure all raw material and product is received, located, stored, and transferred correctly and that the company’s inventory is accurate.

Pre-plan production and develop daily work schedules allowing for modifications and adjustments as required by the customer’s changing needs.

Establish goals and objectives for self and team to ensure best practices and performance standards are being met and exceeded.

Promoting and upholding company performance standards and ideology (on time delivery, quality, lean manufacturing, continuous improvement, work ethic, and established safety standards.)

April 2012 to Aerotek -Volkswagon of America (Chattanooga, Tennessee)

July 2013 Associate of Production-Body Shop/Assembly

Participation in inter-departmental meetings to exchange information on issues related to production, safety, and defects from both suppliers; as well as, the production process.

Evaluates all Body Shop processes and equipment to look for continuous improvement and waste elimination opportunities.

Escalates functional and process failures to the appropriate support groups and management.

Assist in process design and tooling improvements-comfortable in suggesting and implementing new ideas that improve the production work environment.

Perseverance in extensive process root cause analysis and countermeasure implementation.

Excellent written and verbal communication skills and people skills, comfortable presenting ideas and issues to peer groups and management.

Proven record of success in the application of production systems in any type of manufacturing environment.

December 2009 Arch Chemicals (Charleston, Tennessee)

to April 2012 Associate of Production

Insures the timely delivery of materials within a dynamic environment through accurate pre-shift inventories of scheduled production materials and finished product.

Record operational data such as temperatures, pressures, ingredients used, processing times, and sampling results.

Drawing samples at specified production stages so that analyses can be performed.

Inspection of equipment or units to detect leaks and malfunctions, monitor operating conditions, shutting equipment down should any critical safety issues arise.

Measure, weigh, and mix chemical compounds according to specific plans of action.

Adjust controls to regulate temperature, pressure, feed and flow of liquids and gases, and times of prescribed reactions, according to knowledge of equipment and processes.

Control and operate equipment in which chemical changes or reactions take place during processing of industrial or consumer products.

Monitor gauges, recording instruments, flow meters, or products to ensure that specified conditions are maintained.

Observing safety precautions in order to prevent fires and explosions.

April 2008 to Nationwide Medical Equipment (Cleveland, Tennessee)

September 2009 Territory Sales and Marketing Representative

Promotion of corporate products and services in a professional and creative manner.

Review of account and input data to insure the integrity and accuracy of client information.

Responsible for all sales and marketing activities within a four state territory.

Tracking client transaction histories in order to maintain and develop existing relationships and product line utilization.

Identification of high potential client organizations, sales targeting, and trending.

Partnering with customers in the identification and resolution of potential issues to ensure continued positive growth and development.

Responsible for enhancing branch revenue budgets through the development new business leads, as well the servicing new accounts.

Working with branch personnel to ensure high levels of customer satisfaction.

Meeting customer standards through individual contacts, group in-service presentations and trade show attendance.

Maintaining accurate records on prospective and active accounts.

Ensuring the timely completion and submission of itineraries and call reports.

July 2004 to Covenant Transportation, Inc. (Chattanooga, Tennessee)

January 2008 Workers' Compensation Manager

Reviewing claims files to insure proper continued handling and case strategies with the Injury Counselors, Nurse Case Managers and Claims Representatives

The creation, set-up, and monitoring of action plans to facilitate continued claims control, push claims towards resolution, and monitor the performance of claims personnel.

Creation of work flow processes and ensure timely implementation.

Preparing monthly report packages for senior management using carrier specific programs and data input coding to track current loss trends.

Development and implementation of company policies directly effecting the over-all claims operations within the home office as well as its multiple acquisitions.

Monitoring claims cost and trending in order to report results to executive management on a weekly and monthly basis.

Direct participation in the adjudication of complex, unusual, and high indemnity claims.

Communicate with internal and external counsel to either facilitate or negotiate lump-sum claim settlements directly.

May 1999 to Safety Training Solutions (Cleveland, Tennessee)

July 2004 Independent Safety Consultant

Drafting safety policies and procedures.

Training in the areas of hazardous communication, emergency response, personal protective equipment, lock-out/tag-out, confined space, blood-born pathogens, and powered industrial trucks; as well as, welding, cutting and abrasion techniques.

Experienced in implementing safety incentive programs, writing safety analysis, and OSHA documentation and record keeping.

June 1998 to UNUM – Provident (Chattanooga, Tennessee)

September 2000 Alternate Resolution Consultant

Responsible for identifying, negotiating and resolving claims which are appropriate for alternative resolutions.

Defined as a self-starter, with advanced technical expertise in the areas of claim adjudication, money management and markets, along with refined negotiation and communication skills.

Familiar with all types of impairments, all state requirements regarding settlements, and multiple product portfolios.

Demonstrated knowledge of actuarial and claims reserve calculations.

Mastery of advanced negotiation skills, including preparation, forecasting, needs analysis, control and resolution.

Ability to remain undaunted in high-pressure situations.

Ability to effectively communicate complex issues and information to insureds, attorneys, and representatives.

Ability to effectively handle potentially adversarial or confrontational situations professionally.

Ability to draft complex letters, settlement agreements, and releases.

Responsible for detailed case presentation to upper management.

September 1995 Provident Life and Accident Insurance Company

to June 1998 (Chattanooga, Tennessee)

Disability Claims Representative

Ability to handle complaints efficiently and courteously with a high level of professionalism.

Responsible for the interpretation and explanation complex policy language.

Liable for handling conflict resolutions of contractual disputes.

Routinely investigated questionable and fraudulent claims.

Negotiated the lump-sum settlement of claims with both disputed and accepted liabilities.

Worked primarily with cases that were established within a high litigation environment.

Handled a caseload of 130 and above.

Expanded the knowledge of potential claim liabilities necessary for the administration of large indemnity long-term individual disability claims.

Properly adjudicated claims by determining final liability based on disability contracts, eligibility data, and all medical and investigative documentation.

September 1994 The University of Tennessee at Chattanooga

to September 1995 (Chattanooga, Tennessee)

Assistant Manager of Professional Development

Assisted in the administration and development of all programs within the continuing education course of professional development studies.

Directed staffing, training, and performance evaluations to develop and control qualified staff members.

Developed, coordinated, and implemented professional development programs.

Strategic planning of courses to be offered; as well as, the recruitment and selection of course instructors.

Conducted training needs analysis and program evaluations.

Designed and developed promotional materials and departmental press releases.

First-line liaison between the University and the local professional and manufacturing organizations.

Communicated with other University staff in order to reserve facilities, equipment, and food services.

Organized and maintained an extensive record keeping system containing all program information.

Assisted in the preparation and development of course materials and manuals.

Analyzed and controlled departmental expenditures to conform within budgetary requirements.

Directed recommendations for the expenditures and appropriations of the overall department budget.

Honors:

Elected into Sigma Iota Epsilon – The Honorary and Professional Management Fraternity

Elected into Alpha Kappa Delta – The International Sociology Honor Society

Society for the Advancement of Management

Golden Key National Honor Society

The Dan Harmon Achievement Award

Highest Distinction Honor Roll

Perfect Attendance Award

President’s List

Dean’s List

Professional Licenses: Life, Accident, and Health Insurance; Securities (Series 6 and 63), Certified Weight Master, Certified Boiler Operator, Multiple Industrial Equipment Licenses

References: Available upon request.

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