Customer Service Microsoft Office
Resume:
Kathleen S. Gay
Fayetteville, GA
**************@*****.***
PROFESSIONAL PROFILE
** ***** – Training
** ***** – HR Experience
11 years – Supervisor Experience
EXPERIENCE
03/2014 - Present, HR/Corporate Trainer - GigaMonster, LLC., Atlanta, GA.
Prepare presentations for Sales & Marketing Team to present to customers
Present to clients for special projects
Select and interview candidates for Customer Care, Technicians, and Accounting
Supervised Customer Care Team
Delivered instructor-led, adult learning classroom, one-on-one or remote training sessions to employees ranging in skill from beginner to experience.
Develops instructional materials (e.g., participant guides, demonstration models, visual aids) for classes that support identified learning objectives.
Develop customized leader communications including PowerPoint presentations, speeches, letters, articles, guest columns, etc., for internal and external channels.
Liaison for the Sales & Marketing team
Excellent interpersonal skills and ability to work comfortably with other functional departments and all levels of the organization.
Possess a strong work ethic, be self-motivated, and have the ability to work independently.
Knowledge and experience working with ADDIE learning module
Employee training and development, Coaching & Counseling, Maintain confidentiality
Roll up my sleeves and get the job done.
04/2010-03/2014, In-Flight Supervisor/Facilitator - Southwest Airlines, Atlanta, GA
FA Audits for Quality and Assurance
Recruitment team for Flight Attendants hiring
Ensured the consistent delivery of the In-flight product, supervised a team of 165 Flight Attendants (SIC, MED, FMLA, STD, LTD), supporting and achieving departmental goals, through mentoring and coaching
Conducted on-going performance evaluations of individual Flight Attendants, conducted and attended hearings, and issued discipline. Reinforced positive performance through recognition programs and rewards.
Possess a strong work ethic, be self-motivated, and have the ability to work independently.
Facilitator for Southwest New Hire Training - Onboarding
Large scaled Event Planning.
04/2009-02/2010, Trainer - Lanmarc Group, Inc., Decatur, GA (Contract)
Performed training for Employment, Recruiting, Interviewing, Job Readiness, Soft Skills, and Image Consulting.
Planned curriculum, scheduled presenters, prepared classroom, and equipment, developed instructional materials, delivered presentations on selected topics, testing, coaching, and management reporting.
12/2006-10/2008, Hospitality Trainer - Goodwill of North Georgia, Decatur, GA
Delivered classroom training certification on (6) weeks Hospitality Program designed for the Sheraton Atlanta, Georgia Tech Hotel & Conference, and Hyatt Regency Hotel/Atlanta.
Program designed for Banquets, Kitchen, and Housekeeping. Created a lab room for hands on training. Observed potential new hire at various hotels throughout Atlanta; provided management feedback.
Recruiting Team
Supervised a team of 10 trainees
06/2001-12/2006, In-Flight Supervisor/Trainer - World Airways, Inc. Peachtree City, GA
FA Audits for Quality and Assurance
Recruiting Team for hiring Flight Attendants hiring
Ensured the consistent delivery of the In-flight product, supervised a team of 150 Flight Attendants (SIC, MED, FMLA, STD, LTD), supporting and achieving departmental goals, through mentoring and coaching.
Guided, counseled, and held accountable a diverse team of front line customer service employees relative to safe work practices, performance issues, and overall dependability.
Yearly FA review
Conducted on-going performance evaluations of individual Flight Attendants, conducted and attended hearings, and issued discipline. Reinforced positive performance through recognition programs and rewards.
In-Flight Trainer
Event Planning.
04/1988-10/2000, Flight Attendant, USAirways. Philadelphia, PA - Retired
EDUCATION
BA 1987 University of Washington • Seattle, WA Major: Communications
SKILLS
Microsoft Office (Expert/PowerPoint, Outlook, Publisher, Advance/Word, Excel), Adobe, Movie Maker, Facebook, Instagram, Twitter, LinkedIn, Photo Shop, Site Pal, Flash, Group wise, Meeting and Travel Arrangement, Video, Voice-over, Articulate Expert
Experience supporting SCORM/AICC/xAPI integration for eLearning and mobile delivery, Instructional design experience and understanding of adult learning theory. Call Center Experience. Event Planning.
Excellent presentation abilities, expert facilitators, communicator, organizational skills, ability to multi-task, work independently, work in a team environment with minimal supervision.
Contact this candidate