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Administrative Assistant Customer Service

El Paso, Texas, United States
December 27, 2017

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*** ******** **.

915-***-**** OR 915-***-****



Employment with a company that provides an opportunity for growth and advancement. An opportunity to work within a company to continue my goal as a good communicative employee and expand my professional ethics and expertise. Broaden my horizons with my experience and training obtained.


07-13-2015/07-28-2017 Morrison Supply Co. (Elwood Agency) El Paso, TX

Administrative Assistant

Customer Service, A/P, A/R, Cash Box, Utilized WDS Program and transitioned to Eclipse Program. Balanced daily Cash Box and prepare bank deposit. Review daily sales and make changes if necessary. Batch and print preview report. Code expenses and forward to Corporate A/P for payment. Reconcile Purchasing Card transactions, also reconcile and prepare monthly Fuel Card Report. Check on shipping transfers between Morrison branches daily. File, answer phones, open daily mail.

06-04-2012/06-23-2014 Handgards, Inc. El Paso, TX

Samples Coordinator/Samples Lead

Responsible for incoming calls and e-mails, create pick sheets from orders placed via e-mail on BPCS program. Made sure pick orders were filled accordingly, pack appropriately and then process packages to destinations per order requests using UPS Worldwide. Send confirmations of order processed along with the UPS tracking number via e-mail. Also confirm pick sheet orders in BPCS at end of day. Use Excel, Microsoft Word, Outlook, BPCS, WMS, filing, print. Oversee the department and up to 9 employees and responsible for their training. Help with picking orders and with UPS processing.

02-28-2011/05-27-2012 Protrans Int’l / Westech Int’l (WIN-T) Ft Bliss, TX

Administrative Warehouse Assistant / General Clerk

Temp assignments through RM Personnel. Enter all information from shipments received, and create spreadsheets using excel. Transfer all information from the packing slips in ProTrack program. Put all packing slips in an envelope with the BOL’s per customer requisition of material shipping internationally. Collect Data on voice or video hardware and military systems. Install and Harvest systems, worked side by side with military personnel. Use computer (various programs, hand radio, Garmin (GPS Device. Drove MATV’s (Humvees). Military License

Security Clearance (Secret)

04-05-09/11-18-10 EPCC/SBDC (RM Personnel) El Paso, TX

Administrative Office Assistant

Provide high-level administrative support by conducting research, preparing reports, handling information requests, and performing clerical functions such as preparing correspondence. Enter their information in the system (WebCATS), create files and spread sheets for the clients and keep track of clients daily. Did the scheduling either initial or follow-on’s of clients and did all the filing. Made sure there were no errors in the system for reports done monthly for UTSA. Used Excel, Microsoft Word, Outlook, Power-point, WebCATS, and various forms and spread sheets from a shared drive. Registrar students for classes offered through the SBDC.

09-2006/04-2009 Foamex International Santa Teresa, NM

Quality Technician

Responsible for getting release orders from the receiving area and release the material in the system using Man Base program. Did spec sheets for the production area and to ensure that production would operate within spec. Did SPC charts from readings obtained from the presses. Entered data in system and create graphs using Mini Tab program.

Responsible for doing Quality Tracking Reports using QTS every month and created graphs to be presented at the monthly meetings. Also did Cost of Poor Quality reports. Used various programs, QTS, Man-Base, Mini Tab, Excel, Microsoft Word, Power Point, Access and Outlook.

1999/2006 Jade Logistics / Multi-Service Inc. El Paso, TX

Administrative Assistant / Traffic Coordinator

Responsible for all office transactions, Payroll, A/P, A/R, Billing, Collections, Customer Service including Dispatching.

Did all invoices, Quotes, all maintenance of trucks and made sure all trucks had proper paper work from registrations, permits, and cab cards in order to operate. Used QuickBooks, Excel, Microsoft Word, Outlook, Power Point.

1997/1999 UPS Worldwide Logistics El Paso, TX

Systems Processor / Shipping Lead

Responsible for all UPS Online and Fed X Professional processing, Picked orders and audited all work orders to be in accordance with customers requisitions. Did all processing of packages in system, inventory, LTL shipments, and maintenance on the forklifts. UPS online, Fed X Professional, and Microsoft word, Excel, Microsoft Outlook, Gems Program and Scanners.


1992/1994 El Paso Community College El Paso, TX

Medical Laboratory Technology 30 Hrs

Basic inspection & Continuous improvement 24 Hrs Certificate

Quality Assurance Blueprint interpretation 24 Hrs Certificate

Quality Assurance Metrology 24 Hrs Certificate

1989 Mansfield Business School El Paso, TX

Automated Accounting 7 Months

1980/1984 Thomas Jefferson High El Paso, TX

Diploma/General Studies

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