Customer Service Data Entry

Sonia Kuczynski

***** *********, ******** *****, **. H1G 5M3

Phone: 514-***-****

Email ac3ts4@r.postjobfree.com English, French

Professional Summary

Reliable, Stable, Mature person who takes initiative

Able to solve problems with tact and diplomacy

Superior Oral and written communication skills (English and French)

At ease with Computers, organized and pays attention to details,meets deadlines

Excellent phone etiquette

Punctuality / Flexibility

Quick learner

Knowledge and Abilities

Accpac, Momentis, Acomba, Simply Accounting, Quick Books, ERP

Order Processing / Billing

Accounts Receivable and Payable

Customer Service

Data Entry

Receptionist

Education Concordia University

Accounting Clerk / Receptionist MOT Intermodal February 2013 – August 2016

Receptionist Duties

Greeted and directed guests

Answered and screened incoming calls and forwarded calls to proper departments and individuals

Provided basic and accurate information in person and via phone/email

Received, sorted,stamped and distributed incoming mail

Prepared outgoing courier envelopes and documents by Internet (Fedex,UPS,Purolator,Sameday)

Accounting Duties

In charge of Supplier and Customer accounts

Recorded and coded Invoices for different companies in the accounting software

Verified the codifications of the invoices provided by the Controller and accounting team

Prepared invoices for payment

Verified account statements regarding related invoices/identified variances and discrepancies associated with the billing and made necessary corrections

Reviewed supplier records,/communicated with the suppliers and answered all questions

Prepared Invoice Batches and entered them into accounting system

Up loaded Invoices from other branches and entered into accounting system for payment

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Check runs, verified batches, did necessary corrections, printed cheques,obtained payment approvals and signature

Tracked expenses, prepared and processed electronic transfers and payments

Posted accounting transactions to journals and ledgers

Resolved invoices and payment discrepancies

Maintained vendors accounts

Reconciled accounts receivable and payable transactions

Posted Cash applications

Daily Bank deposits and posted into system

Data Entry

Credit card applications

Daily Bank deposits

Cheque preparation

Ensured the timely processing of accounts payable /receivable accounts

Billing and ensured accuracy and made necessary corrections

Prepared credit notes and adjustments and entered into system

Opened new accounts and closed accounts

Updated information relating to accounts receivable and payable accounts and transactions

Verified freight bills and other miscellaneous charges

Maintained client files up to date

Matched courier invoices with shipping documents and statements

Received and sorted incoming accounting documents

Managed accounting emails

Prepared and maintained account aging and other reports

Provided customer service and contact to resolve outstanding issues, discrepancies and disputes

Analyzed & reconciled vendor accounts and statements, printed monthly statements and mailed out

Corresponded with vendors / clients and responded to inquires

Execution of any other tasks as were assigned to me by the controller

Accounts Receivable / Invoicing Point Zero March 2005 – August 2011

Creation of new customer accounts and updated the accounts

Received Credit applications from Sales Department and follow up

Assembled all necessary documents to produce the Order processing

Processed orders, invoices,entered data

Managed payments (credit card, wire transfer etc.)

First contact person regarding invoice,order issues, errors and adjustments

Processed accounts receivable transactions and reconciled to general ledger

Verifying and compiling Invoices

Prepared and processed credit notes, applied to vendor and client accounts

Posted expense account entries

Posting Invoices for payment

Balancing account statements

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Prepared daily deposits and scanned to ERP system

Released orders on Hold or Credit check

Any other tasks as were assigned by my supervisor

Accounts Payable / Receptionist Prosol February 2002 – January 2005

Recorded bank transactions,cheques,vouchers and posted into system

Verified, matched and coded invoices to purchase orders, processed for payment

Posted journal entries

Established priorities for processing Invoices and payments,verified back up reports after data entry, made the necessary adjustments and ensured there was no Double payments on invoices and payments

Managed vendor information and payment terms,communicated with vendors /clients by telephone, email, fax on any discrepancies or issues, obtained information and clarification of issues, missing documents and errors on invoices or payments

Opened new vendor accounts in accounting system

Responded to vendors telephone calls and emails, provided excellent service at all times

Posted credit card transactions and reconciled the statements

Electronic upload of invoices from other branches

Validated and calculated taxes (GST,HST,QST,PST) applicable to invoices and ensured proper recording in general ledger (G/L)

Prepared weekly transfer to the G/L for all Accounts payable transactions

Replaced receptionist during lunch breaks and vacations

Printed and mailed monthly statements

Assisted the controller with month –end and year end procedures and any other tasks as assigned

Customer Service Agent / Office Clerk Omotec Canada January 1992 – February 2002

Customer Service

Promoted products & services and package deals

Responsible for all customer inquiries

Addressed and solved all technical problems in a timely manner

Followed up on customer inquiries by taking specific action

Identified customers who were comparison –shopping for prices about contract terms

Addressed and solved technical problems upon 1st call

Provided support to sales team ( order entry, returns (debits / credits, warranties, delivery charges)

Ensured follow-up with clients regarding product availability proof of delivery, dates and prices

Processed orders conveyed by outside vendors and sent out requisitions

Provided excellent customer service at all times, displayed empathy, understanding and patience

Entered Data from Customers into various software programs

Demonstrated a Positive attitude at all times and advanced product knowledge and the ability to solve customer issues

Assisted the Customers with their issues regarding billing, or cancelling of orders or modifications

Processed all adjustments to Customers accounts

Receptionist / Office Clerk

Greeted Visitors

Responded to incoming and outgoing calls

Directed calls to proper departments and divisions

Received, and distributed courier parcels,made courier waybills for pick up

Responded to all incoming emails or projects ensuring a superior quality level of customer satisfaction

Accounts Receivable and Payable transactions, posting, bank deposits and data entry

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