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Customer Service Medical

Jacksonville, Florida, United States
December 27, 2017

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Krystal Szyperski

**** ****** ***** **, ****** Park, FL 32073

Mobile 904-***-****


Qualification Summary:

Experienced, motivated and energetic seeking a position where administrative or secretarial tasks can be performed

effectively and efficiently. Knowledge of numerous reception methods to succeed in a professional environment

using organizational procedures and policies. Interested in new opportunities and being able to grow well within a


Skills and Proficiencies

10+ years of hands on customer service, administration and reception experience.

Experienced medical administrator for more than 4 years.

Dedicated and able to exceed both external and internal customer expectations.

Ability to prepare reports for all meetings and deadlines as scheduled.

Proficient with Microsoft Word, Excel, PowerPoint, Access, Outlook, etc.

Committed, strong sense of urgency, ability to prioritize and multiple tasks in fast-paced environments.

Able to work well under pressure, team player, always determined to help as much as possible.


Diploma / 2004 Orange Park High School

Received Associates in Science for Criminal Law 2014

Received Bachelors in Science for Criminal Law 2016

Professional Experience

UF Health – Downtown Campus- Jacksonville, FL

Emergency Medicine Dept. – Temp – Contractor 09/25/17

Department of General Surgery / Trauma – Still present

Receptionist - Administrative Assistant & Medical Assistant

Updated patient demographics, verified insurance information and referrals.

Handled patient scheduling and confirm appointments, assisted physicians when needed.

Knowledge of Insurance verification and prior authorizations, collected co payments / late fees.

Pulled patient charts, filed all documentation on a daily basis

Professional Ethics – HIPAA and OSHA awareness.

Knowledge of Billing & Coding: CPT coding, ICD-9, & ICD-10.

Florida Blue – Southside Campus - Jacksonville FL

Pre service / Authorization Dept. - Clinical Review - (Fax Team)

Contractor / Temp - 6/22/2016 - 4/03/2017

Strong skills in maintaining professional relationships with patient’s physicians and other medical staff.

Excellent familiarity with general medical terminology, performed screening on all pre-authorization requests.

Referred and reviewed cases as needed for pre-authorizations, worked closely with nurses, attached clinicals

after researching all information required for surgical procedures.

Production met on a daily basis, evaluated and handled situations logically and effectively.

Fletchers Medical Supply

Receptionist - Front Desk / Customer Service Rep. / Accounting Assistant

Jacksonville, FL - 07/2014 - 04/2016

Responsible for all incoming mail, cash, and checks reported to owner on a daily basis.

Performed daily duties for the Accounting Department.

Medically Assisted with patients while performing administrative and clinical tasks.

Filled medical prescriptions, worked closely with insurance companies and clients.

Maintained close relations with patient files, invoices, excel, forwarded daily spreadsheets to owner for all cash,

check, and credit card payments that came in for payments.

Familiar with medical equipment, updated patient demographics, filled medical equipment prescriptions, collected all copayments and late/monthly fees.

Received an increase in Compensation after 8 months.

Tyler & Hamilton P.A. Attorneys at Law

Clerk / Receptionist - Front Desk / Legal Assistant

Jacksonville, FL - 02/2011–09/2013

Assisted with preparation of legal documents, litigation procedures and project management.

Responded to client inquiries concerning correspondence, exhibits, pleadings, and notes.

Performed and researched activities for clients pertaining to depositions and court proceedings.

Scheduled appointments, experienced with legal assistant duties and knowledge of legal terminology.

Reviewed incoming mail on a daily basis, maintained files, drafted, formatted, revised legal documents as requested.

Providing daily and confidential administrative support to attorneys quickly and accurately

Maintaining, organizing, and updating client’s records

Drafting invoices, collecting fees from clients, and providing details of hearings.

Professional References

Kim Davis 904-***-****

Fletcher's Medical Supply

Jennifer Chojin 904-***-**** Recruiter

Apple One Staffing

Cheryl Lewis 904-***-****

Adm. Mgr. II - Emergency Medicine Department - UF Health – Downtown Campus

Wanda Chasez 904-***-****

Admin Mgr. / Surgery Administration – Dept. of General Surgery – UF Health – Downtown Campus

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