Customer Service Human Resources

Amy M. Moore

Customer Service/Human Resources Assistant

Riverside, CA 92501

1-951-***-**** - *************@*******.***

Human Resources Assistant with 20 years within various areas. Outgoing positive attitude, multi-task oriented, excellent communication skills, service driven, energetic, innovative, accurate, a team player and firmly believe in the Air Force Core Values (Integrity first, Service before self and Excellence in all we do). I am seeking a position that is challenging and will utilize my education and skills.

CORE QUALIFICATIONS:

• Customer Service/Support

• Administrative and Clerical Duties

• Benefits Counseling

• Results Oriented

• Operations management

• Client Focused/Client Services

• Excel in Database Utilization/Tracking

• Proficiency in organization and time management

• Quick learner

• Team Player

• Computer proficient

• Microsoft Office

• File/records maintenance

• Reports generation and analysis

• Financial records and processing

• Contract auditing

• Training and development

• Resource Advisor and Financial Management Training

• Type 50 WPM

EXPERIENCE

06/13/1996 to 06/25/2015 Full time technician 40 hours a week. (GS-07/10) 06/1995 to 06/2015 Human Resources Assistant California Air National Guard – March ARB, CA

Relocations/Employments Manager

Successfully managed all retirements and separations from the organization. Conducted monthly retirements, separations and benefit briefings and counseling. Recruitment assistance ensuring timely processing of all new accessions to include gaining into system and ensure all new members will be paid without delay. Coordinated with all reenlistments or extensions for the organization. Assisted with the Retention office in bonus payments and retraining opportunities. Processed all DD Form 214’s for eligible recipients. Designed reports for management for all programs managed through my office. Customer Service/Support

Oversaw and supervised the Customer Service element for the organization. ID card issuance and eligibility determination per regulations with the current and local operation procedures. Maintained files and records for over 900 unit assigned personnel. Ensured accuracy and completion of all forms to be filed and distributed to agencies. Additional Tasks

Resources Advisor Assistant/Credit Card Holder. Worked closely with the Human Resources Office/OPM handling hiring, payroll, employee relations, policies, procedures, labor relations and performance of potential new hires. Generated correspondence for the organization’s JAG office. Assisted with the finance office with in processing all newcomers to the organization.

EDUCATION:

1990 Palm Continuation School Riverside, CA

Attended Personnel Apprentice course in residence at Keesler AFB, MS. Graduated 03/1996.

Attended Personnel Craftsman course via satellite at March ARB, CA Graduated 07/2013. Initial Government Purchase Card Training Course - 03/2005. Government Credit Card holder refresher course - Annually. Purchase Card Online Systems Training - Annually.

Acquisitions Ethics Course - Annually.

Fiscal Law Training - Annually.

Green Procurement Course - 07/2008.

High Risk Training - 05/2005.

DEERS (Defense Enrollment Eligibility Reporting System) On-Line Training - Annually.

ADDITIONAL ACCOMPLISHMENTS:

Military Driver's License

Operate a Government Vehicle

Deployments (Saudi Arabia, Italy, Australia - and numerous CONUS exercises. Participated in Operation Grizzly Bear

Participated in Operation Home Front

VOLUNTEER WORK FOR THE ORGANIZATION:

Assisted our Family Readiness in many functions throughout the year ie.. Our Family Day, Christmas Day, and collecting gifts for the families of those that are oversees. Transported donations.

Attended to those Veteran's/ Dependent's that had expired or lost Military/retired/Dependent or Civilian ID cards that were denied access to the base for renewals. Sincerely,

Miss Amy M. Moore, (Ret) TSgt, CA ANG

Customer Service/Human Resources Representative

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