Angela C. Bowman
**** *** ***. ** #*** Olympia, WA 98502
360-***-**** ***************@*****.***
Skills
Nine plus years of Customer Service experience
Microsoft Office Suite
Data entry
Office Management
Administrative assistant
Accounts receivable & accounts payable (Invoice processing)
Account management
Schedule processing
Team building
Sales
Security & fire alarms
Ability to handle high volume calls,
Positive outlook and attitude.
Professional Experience
Lucky Eagle Casino and Hotel Bartender-Cocktail Server Rocherster WA 98579
Take customers requests and fulfill them
Served chilled alcoholic and non alcoholic beverages to customers
Ability to work independently through the us of multitasking and attention to detail
Maintain clean and safe work area
Upsell guests on cocktail orders
Ensure quality customer service by tending to customers in a timely fashion
Establish wonderful customer rapport with returning guests and V.I.P guests
Stock and keep service areas clean
Tacoma Dodge Sales Associate Tacoma, WA 98408
Greet customers with a positive attitude
Listen to needs of customer and provide recommendations based on needs
Study characteristics of various models to become well informed
Apprise car shoppers of warranties and financing options
Toyota of Olympia Sales Associate Olympia WA 98501
Greet customers with a positive attitude
Manage the product from arrival on lot to sold to a customer
Listen to needs of customer and provide recommendations based on needs
Learn characteristics of various models to become well informed
Apprise car shoppers of warranties and financing options
Capitol Alarm LLC Office Manager Olympia WA
Create, run and distribute job cost reports as required/requested.
Prepare job setup sheets and distribute to technicians.
Prepare service/work order billings.
Make AR collection calls on outstanding contract and service order receivables.
Prepare target invoices.
Provide training and support for office personnel.
Revise and verify timecards for office and field employee.
Answer phones and route all incoming phone calls.
Process incoming and outgoing mail as well as prepare regular mail and packages
Office supply coordinator
Issue and enter Work Order, route, enter into Tigerpaw and file.
Accomplish work requirements by orienting, training, assigning, scheduling, and coaching employees.
Meet work deadlines on projects from start to finish.
Update managers and owners on the projects.
Enhances department and organization reputation, by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Alarm Center Inc Lead Customer Service Operator Lacey WA
Operate municipal fire alarm system, radio transmitter receiver, and telephone switchboard.
Receive incoming fire calls by telephone or through alarm system.
Question caller, observe alarm register that codes location of fire, scan map of city to determine whether fire is located within area served by city fire department.
Determine type and number of units to respond to emergency.
Notify emergency personnel via radio, and begin alarm system that automatically contacts all fire stations plus indicate location of fire.
Relay messages from scene of fire: requests for additional help and medical assistance.
Record date, time, description of call and destination of messages received or transmitted.
Maintain activity, code, and locator files.
Tests various communications systems and reports malfunctions to maintenance units.
Operate telegraph to relay code as back-up if transmitter fails
References
Fred Nelson
Puyallup, WA
253/320.0778
Sean Rawlings
Tumwater, WA
360/790.1486
Chuck Willis
Puyallup, WA
253/405.2519
Jason Walker
Tacoma, WA
253/341.7132