Quality Assurance Windows Server

Juan E. Otero

Bellerose, NY *****

347-***-**** • ****.*****@*****.*** • LinkedIn

QUALIFICATIONS PROFILE

Dedicated, resourceful, and innovative with related education, practicum, and experience to contribute to long-range operational objectives in a Senior Quality Assurance Analyst role.

EXPERIENCE HIGHLIGHTS

VISITING NURSE SERVICE OF NY, New York, NY

Senior Quality Assurance analyst, ITQA Department - (1994 –2017)

Acquired and applied knowledge of test plan creation and automation processes, analysis of functional and technical specifications, and the development of formal test plans, to include scripts for new or modified systems. Consistently tracked quality assurance metrics such as defects, counts, test results and status, analyzing results, and providing detailed reports of activities to leaders, and developers for modifications.

§Primary contact for developers, supporting development testing of new and existing software during the project lifecycle, to ensure resources, and testing tools are available.

§Identify and coordinate testing in collaboration with development team, developing module testing, and evaluating test plan. Collected and analyzed data to identify process improvement possibilities.

§Offer consulting to technical partners, and evaluate proposed software/enhancements, while training new and junior staff on departmental policies and procedures, offering management progress reports. Performed quality audits to ensure quality meets standards, policies, and methodology objectives.

EDUCATIONAL BACKGROUND

Masters Degree – Data Analytics – 2018

Southern New Hampshire University

Bachelor’s Degree - IT Information System - 2016

Southern New Hampshire University

Associates Degree - Applied Science for Computer Information Systems/Programming - 2004

Queensborough Community College

CERTIFICATIONS

ITIL Foundation Certificate in IT Service:

Certified 2/27/2014; Registration # 9980014328198851; Certificate # GR750091803JO

Class Certification: Webucator: Crystal Report 2016

Class Certification: Intellipaat: Microsoft Business Intelligence (MSBI) – SSIS, SSRS, SSAS

Core Technologies:

Software:

Microsoft Windows 95, 98, 2000, Vista, Win7, Win8 and Win10, Access, Word, PowerPoint, Excel, Internet, Windows Server 2008, Scripting: C++, Visual Basic, Cobol, HTML, XHTML, and Java, SQL, QTP (VBScript), some Jscript, Business Intelligence: Crystal Report, SSRS, SSIS, SSAS

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